How I got pwned by BioWare OR a REAL reason to unsub

You got owned by yourself, pal. I always cancel items when I leave game for personal reasons.
Though try to contact support again. It depends on the person, some of them are very helpful, others are lazy.

I would like to see new replies from KILORA and ANDRYAH on the newly added screenshots which back up OP's claim.

Well for me this thread does start now. The question is why is there a mechanic that deletes messages which contain items or credits.
Why is that necessary? Performance problems?

The odd thing here though is that items posted to you by Bioware remain in your mail folder seemingly forever and yet any item mailed by a player gets removed after 30 days.

I would like to see new replies from KILORA and ANDRYAH on the newly added screenshots which back up OP's claim.

I especially like them both to address a) their claims that OP is lying and b) them being sure he already abandoned this thread, because of him being a troll. They both wrote here in a tone that gave the impression that they are 100% sure about their claims and that they know what they are talking about. I would like to know how so.

Why I request these answers from these two entities is also to give them a chance to prove me not thinking the very least I could think of them. I am fairly disgusted by what and how these two commented here, if I may express my honest opinion without being punished for it.

I propose using Ockham's razor theory to be applied on this matter. Doing so shows that the probability that the OP is speaking the truth is by far the highest. Everything else is just guessing and assuming and that is of no help at all. 2/3 of this thread were just trolling in the defense of BW. Shame on you!

On topic, I can only say I'm sorry for the OP. But maybe it is for the better, if a fairytale's gone bad like that. Trust me, your real life will be better without having to worry about virtual economics and wealth. (Trying to cheer you up here.)

Well it's not 100% correct that messages are deleted after 30 days. Biowares welcome mails you get when you create a new character stay forever (or at least way longer then a month)
And yes for the moment Bioware did nothing wrong but noone should accept it as "that's the way it is" because it is source for problems. (like we see here in the thread)
I don't care if they delete empty messages after 30 days but deleting items is bad business.

First of all, it is against forum policy to call other players out.
Secondly -- your opinion on MY posts is COMPLETELY unnecessary. SHAME ON YOU.

You have no right to come in here with some childish attempt to lecture me on my posts. I CAN write whatever I want, and didn't explicity call the OP a liar. I continuously requested information that should've been included in the first post -- as is my policy when ANYONE makes an extraordinary claim.
Now, moving on from your trolling post .

OP: I would HIGHLY recommend seeing if you can find any logs of items purchased straight out from the CM. That may help when taking this any further -- but it may indeed be impossible to get these items back.

I still disagree when you claim it is absolutely not your fault. You are an outlier -- you were unable to retrieve your mails in the set amount of time given. That DOESN'T mean you should lose the items -- but you ARE partially at fault.

BW holds much more of the blame. If they truly have no way of tracking these items after exiration of mail, they need to seriously reconsider the system, as even one person being screwed over by this is unacceptible. I was completely unaware that these logs weren't stored, but also understand the logistics behind why they do not. In any event, I don't think you'll be able to get the items back no matter who you speak to, unless you can find proof of your having the items.

If/when you unsubscribe -- I would highly recommend writing up that this is the reason (assuming it is), so they understand that their system isn't working and is actually harming players.

I thank you for providing those tickets -- especially because I now know to warn people of not grabbing AH mail in time. I apologize for what you've had to go through, and only wish they could've restored the items in question. It CERTAINLY is a major flaw in their system.

I also want you to know that my intent was NEVER to call you a liar -- I was merely pointing out the multiple different possibilities -- many of which are easier to believe than your OP. I'm conditioned to being skeptical of everyone, but I did not mean that as an attack or immediate assumption as to your guilt. I save all "actual" judgements until there is sufficient evidence proving, beyond a reasonable doubt, what happened. Even then, I offer my judgement as an opinion and nothing more.

I wish you the best of luck, and hope you never deal with a problem like this in the future -- reguardless of what game you are playing.