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How I got pwned by BioWare OR a REAL reason to unsub

STAR WARS: The Old Republic > English > General Discussion
How I got pwned by BioWare OR a REAL reason to unsub

Thaed's Avatar


Thaed
05.21.2013 , 06:00 PM | #91
Quote: Originally Posted by Andryah View Post
Do you know why the difference?

Because items sent to you by Bioware are not actually sent until you log in. Check it if you don't believe me. I have logged in a few characters after being dormant for many months and the special items form Bioware show up in my mail as just having arrived when I logged the character in.
Mail from Bioware stays for well over a month. On my main I still have the fireworks mail (with the item) at 141 days and the party Jawa mail (no item) at 181 days. CE mail is gone, though I believe that lasted around a year.
Selkath.com: You'll never find a more pleasant hive of honey and friendship.

DarkWyndre's Avatar


DarkWyndre
05.22.2013 , 12:51 AM | #92
Quote: Originally Posted by Andryah View Post
Thing is though... we have an extremely valuable and rare list of in game items.. all miraculously listed on the GTN at the same time, coupled with an alleged emergency exit of the country that precluded even logging into the game to clear the high value items from the GTN, coupled with customer support saying there are no logs of those items having been listed by that player on that account on the GTN.

So.. without attacking the OPs character or honesty in any way.... let me just expore with you that you are are making a giant leap of faith on behalf of a player you do not know, and condemning customer service.

Objectivity TUXs... none of us here know enough about what did/did-not happen to make any judgment on support or lack of it. None of us will ever know enough details to know who is in the wrong here. All we have is what the OP tells us... but you know what... what he does tell us makes for pause for the rest of us.. because it's just extreme enough to have been fabricated for all we know... OR NOT fabricated for all we know.
Is there a thread you don't show up in and spin on behalf of bioware? No wonder people think you're a company shill.

You mock the op by saying the items were "miraculously" listed on the GTN, as if that were a situation that wouldn't be common or usual, but simple logic shows that there would be nothing miraculous about it. Anyone who has a significant amount of wealth in SW:ToR and wants to deal in high end items on the GTN is working high margin, low frequency sales. It takes average and even above average players time to amass the kind of credits it takes to plop down 30,000,000 credits for a speeder (or 100,000,000 - 300,000,000 for a czerka crate).

People who work those high margin, low frequency sales are all about the uptime. Since deposit is refunded if there is no sale, there's zero opportunity cost to keeping an item up on the GTN as close to 100% of the time as possible. Anyone who works the high end of the GTN understands this and works it to their advantage. If that rich collector goes looking for a high margin item and you're slacking and yours isn't up, then either your competition gets the sale or the collector buys something they wanted less. Either way, keeping the maximum amount of potential profit on the GTN at all times is just about the most fundamental principle of properly profiting from the GTN.

So you come in here in your zeal to try and spin things in a pro-bioware/anti-complaining customer way (as you always do) and you make an illogical argument which strongly implies the OP is a liar, but simple experience and logic show that his statement matches up with what one would expect of a high end items dealer.

In other words, his statement is consistent, while you used innuendo and bad logic to try and defend bioware. There seems to be no reason for you to jump into this conversation. You had to make a poor argument and implicitly attack the OP. What dog do you have in this fight?

And you wonder why people are convinced you're a bioware exec or something.

11-11-11 Better than expected

CosmicKat's Avatar


CosmicKat
05.22.2013 , 01:12 AM | #93
Quote: Originally Posted by Thaed View Post
Mail from Bioware stays for well over a month. On my main I still have the fireworks mail (with the item) at 141 days and the party Jawa mail (no item) at 181 days. CE mail is gone, though I believe that lasted around a year.
Yep. They stay forever.

I have multiple space chickens and disco jawas collecting dust in my mail boxes.

Halfadozen's Avatar


Halfadozen
05.22.2013 , 09:01 AM | #94
Quote: Originally Posted by DarkWyndre View Post
Is there a thread you don't show up in and spin on behalf of bioware? No wonder people think you're a company shill.

You mock the op by saying the items were "miraculously" listed on the GTN, as if that were a situation that wouldn't be common or usual, but simple logic shows that there would be nothing miraculous about it. Anyone who has a significant amount of wealth in SW:ToR and wants to deal in high end items on the GTN is working high margin, low frequency sales. It takes average and even above average players time to amass the kind of credits it takes to plop down 30,000,000 credits for a speeder (or 100,000,000 - 300,000,000 for a czerka crate).

People who work those high margin, low frequency sales are all about the uptime. Since deposit is refunded if there is no sale, there's zero opportunity cost to keeping an item up on the GTN as close to 100% of the time as possible. Anyone who works the high end of the GTN understands this and works it to their advantage. If that rich collector goes looking for a high margin item and you're slacking and yours isn't up, then either your competition gets the sale or the collector buys something they wanted less. Either way, keeping the maximum amount of potential profit on the GTN at all times is just about the most fundamental principle of properly profiting from the GTN.

So you come in here in your zeal to try and spin things in a pro-bioware/anti-complaining customer way (as you always do) and you make an illogical argument which strongly implies the OP is a liar, but simple experience and logic show that his statement matches up with what one would expect of a high end items dealer.

In other words, his statement is consistent, while you used innuendo and bad logic to try and defend bioware. There seems to be no reason for you to jump into this conversation. You had to make a poor argument and implicitly attack the OP. What dog do you have in this fight?

And you wonder why people are convinced you're a bioware exec or something.
Brilliant.

Kilora's Avatar


Kilora
05.22.2013 , 09:09 AM | #95
Quote: Originally Posted by DarkWyndre View Post
In other words, his statement is consistent, while you used innuendo and bad logic to try and defend bioware. There seems to be no reason for you to jump into this conversation. You had to make a poor argument and implicitly attack the OP. What dog do you have in this fight?

And you wonder why people are convinced you're a bioware exec or something.
Guess what -- OP still hasn't returned with screenshots.

I'm not defending anyone, and it really doesn't appear Andryah is at the moment -- but there is this lovely thing called due dilligence.

OP has an extraordinary claim that he is making. Ontop of that -- there is conflicting information is his posts. He has yet to answer the questions presented to him, or provide a screenshot of the ticket showing the information in question.

Therefore, the assumption is that he is incorrect in what he is posting until evidence is provided.

DarkWyndre's Avatar


DarkWyndre
05.22.2013 , 09:14 AM | #96
Quote: Originally Posted by Kilora View Post
Guess what -- OP still hasn't returned with screenshots.

I'm not defending anyone, and it really doesn't appear Andryah is at the moment -- but there is this lovely thing called due dilligence.

OP has an extraordinary claim that he is making. Ontop of that -- there is conflicting information is his posts. He has yet to answer the questions presented to him, or provide a screenshot of the ticket showing the information in question.

Therefore, the assumption is that he is incorrect in what he is posting until evidence is provided.
Andryah appears to be attacking the OP though, with very poor logic. By very definition, attacking one side is defending the other.

11-11-11 Better than expected

TUXs's Avatar


TUXs
05.22.2013 , 09:17 AM | #97
Quote: Originally Posted by DarkWyndre View Post
Is there a thread you don't show up in and spin on behalf of bioware? No wonder people think you're a company shill.

You mock the op by saying the items were "miraculously" listed on the GTN, as if that were a situation that wouldn't be common or usual, but simple logic shows that there would be nothing miraculous about it. Anyone who has a significant amount of wealth in SW:ToR and wants to deal in high end items on the GTN is working high margin, low frequency sales. It takes average and even above average players time to amass the kind of credits it takes to plop down 30,000,000 credits for a speeder (or 100,000,000 - 300,000,000 for a czerka crate).

People who work those high margin, low frequency sales are all about the uptime. Since deposit is refunded if there is no sale, there's zero opportunity cost to keeping an item up on the GTN as close to 100% of the time as possible. Anyone who works the high end of the GTN understands this and works it to their advantage. If that rich collector goes looking for a high margin item and you're slacking and yours isn't up, then either your competition gets the sale or the collector buys something they wanted less. Either way, keeping the maximum amount of potential profit on the GTN at all times is just about the most fundamental principle of properly profiting from the GTN.

So you come in here in your zeal to try and spin things in a pro-bioware/anti-complaining customer way (as you always do) and you make an illogical argument which strongly implies the OP is a liar, but simple experience and logic show that his statement matches up with what one would expect of a high end items dealer.

In other words, his statement is consistent, while you used innuendo and bad logic to try and defend bioware. There seems to be no reason for you to jump into this conversation. You had to make a poor argument and implicitly attack the OP. What dog do you have in this fight?

And you wonder why people are convinced you're a bioware exec or something.
/hero
All warfare is based on deception If his forces are united, separate them If you are far from the enemy, make him believe you are near A leader leads by example not by force
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Kilora's Avatar


Kilora
05.22.2013 , 09:28 AM | #98
Quote: Originally Posted by DarkWyndre View Post
Andryah appears to be attacking the OP though, with very poor logic. By very definition, attacking one side is defending the other.
Eh, I've seen her state the same ideas and logic that I have stated, although in a different manner.

My logic for questioning is not flawed or "poor" but maybe other logic was used that I didn't see.

While TUX is afraid to agree with me, because he doesn't want me to have another cookie, I think I could say that he agrees with my objectivity and logic behind questioning -- he just happens to be giving the OP benefit of the doubt.

And, if I had past experience with CS being poor, as TUX has, I would be in the same boat.

LordArtemis's Avatar


LordArtemis
05.22.2013 , 09:34 AM | #99
Quote: Originally Posted by Andryah View Post
Do you know why the difference?

Because items sent to you by Bioware are not actually sent until you log in. Check it if you don't believe me. I have logged in a few characters after being dormant for many months and the special items form Bioware show up in my mail as just having arrived when I logged the character in.
Actually this is only partially accurate. Any mail sent from Bioware that is not deleted has no expiration date. I still had old mail in my account....a few letters sent from quest NPCs, and one from when I purchased the digital edition months ago. It doesn't seem to expire. All of them had been opened and emptied already. It let me know how long I have been gone.

Which brings me to my next point...auction item mail is designed to delete itself the moment you draw out the contents as far as I understand. Same with items that get sent to players from other players. So the deletion could be a result of the system being on "delete hold" and having to clear the spool, so to speak after a certain amount of time to keep the database from getting overloaded.

You can have up to 50 items up for auction. Imagine all of those items coming off the GTN after expiring, and imagine just 2 percent of the current subs...around 500k, or 10k players....that's around 500k unique database items held in limbo. That's quite a bit of information storage.

It's just not feasible probably to keep it more than 30 days with the resources they have in place. At least that would be my guess.

Samoth_Nomad's Avatar


Samoth_Nomad
05.22.2013 , 09:49 AM | #100
There are logs of everything. OP just got unlucky with his CS agent.
Back when the group finder had problems rewarding black hole comms, my guild mate ran into a CS agent just like the OP. Our guild ran the op through the gf, none of us were rewarded comms, so we all filed tickets. EVERY member of that raid was rewarded their comms EXCEPT 1. His CS experience was very different than the other 7 members. The CS agent basically said the same thing, "we don't have logs", "we can't verify"(even though the tickets were sent 2 minutes after finishing the raid, and contained exact details, raid members, times, etc.). My guild mate was basically called a liar by this CS agent. It was appalling. It's hit or miss with CS. I've had countless Items restored and have had nothing but good experiences with CS, but having seen the other side, I know there are some horrible CS agents in this game.