How I got pwned by BioWare OR a REAL reason to unsub

Hey folks, if you want to complain, just do it. Trying to validate with your complaint with "I have been here since day 1" like that is supposed to add some seriousness to your complaint is stupid and not needed. Nobody cares if you were in the first beta or started last week.

Do you know why the difference?

Because items sent to you by Bioware are not actually sent until you log in. Check it if you don't believe me. I have logged in a few characters after being dormant for many months and the special items form Bioware show up in my mail as just having arrived when I logged the character in.

This is not true. As someone that has worked customer service for a major corporation for six years, I can certainly tell you that it can help if they know you are a long loyal supporter. Taunting it and making entitled demands because of this will harm you, but saying something like "I've been shopping here for four years and this is the first problem I've had, isn't there anything that can be done?" can often make managers/supervisors decide to grant exceptions where normally they would not.

Discrimination? You're REALLLLLLY reaching to pull that out of your helmet.

Not likely.

Well, first this requires an assumption that what was posted by the OP is actually true. Personally, I am skeptical. But my skepticism is not even relevant, nor is posting this info by the OP in a forum thread even relevant to his claims with Customer Support. This thread is public complaining prior to exhausting efforts to work with customer support IMO.

In this particular case, it appears to be a question of how/if Customer Support are able to verify the customer claim from ingame log data. To do so, they need accurate information to use to pinpoint the log data. Until that is resolved, no amount of customer justification is going to matter much IMO.

In addition, the OP has a history of throwing hissies all the way back to January 2012... so it tempers my views on what he says/claims. http://www.swtor.com/community/showt...28#post1860328 YRMV.

I wasn't arguing whether or not it was true (though I tend to grant benefit of doubt, but that's just me). I was responding to the other poster saying that making a claim of loyalty doesn't help, when it actually can.

I believe his point was making such claims in public general forum (which is to attract and discuss with other forum members) is not relevant.. and it smacks of entitlement in the context of a public discussion. The OP was not speaking to Customer Support, he was complaining to other forum members IMO.

I agree with you that a customer support team would/should take into account customer loyalty.

Well, first this requires an assumption that what was posted by the OP is actually true. Personally, I am skeptical. But my skepticism is not even relevant, nor is posting this info by the OP in a forum thread even relevant to his claims with Customer Support. This thread is public complaining prior to exhausting efforts to work with customer support IMO.

The odd thing here though is that items posted to you by Bioware remain in your mail folder seemingly forever and yet any item mailed by a player gets removed after 30 days.

It's to reduce the fullness of your mailbox if you leave for a short time.

Do you really want to come back after three months to see your mailbox full of credit spam mails?