How I got pwned by BioWare OR a REAL reason to unsub

Nah. It's like this. The CS monkeys that work for Bioware have a required number of customer issues they have to deal with during their shift. It's a quota. They are pressured to meet this quota so that the response time to tickets and e-mails is sufficiently quick.

Because of this enforced quota, you have many overworked and/or undertrained CS reps who just scan through support tickets and cut and paste whatever response they think might get the ticket "closed" in as little time as possible.

Doing a restoration for the OP would require escalation to a senior CS member who has the access and authority to go into the logs (finding the offline time gap should verify the guy's claim of being gone via emergency, then you just go pull up the expired auctions that occurred in the first 48 hours after the final login before the gap, and voila you have your items that vanished. So long as he didn't log in within 30 days of those mails, then it's pretty much a slam dunk that the items got eaten by the server. The CS supervisor then just re-sends those mails and the guy gets his stuff restored).

Yes it's that simple. The problem is you gotta get lucky and get a CS rep who isn't behind on his quota and will actually take the time to ensure your issue gets to someone who can and will fix it.

It's especially heinous that they would refuse you if you kept paying during the time you were away. They made money off of giving you literally nothing. 15 minutes of someone's salary when they're making minimum wage is still a huge net profit for them since the OP's cost to Bioware was zero during the time he was away.

But that's the nature of the CS beast.

And before some Bioware fanboy comes to the rescue of his beloved company and challenges the assumption that they have the data I suggest they do, consider this:

9 days ago I killed the 2nd boss in Scum and Villainy and the body disappeared before anyone could loot it (disappeared within seconds of dying). We couldn't go onward because the gate was still closed. We put in tickets, waited awhile, and finally just piled out of the op and reset it and went back in and killed him again.

A week later a CS rep was able to verify that all of this happened. He was able to see in the logs they keep that the boss was killed and despawned before being looted, and saw that we had killed him a 2nd time. He even said in the response that since we killed it twice we deserved at least to get the comms twice and awarded us all the comms.

If they track data down to that level, there's no way they don't have tracking of the mail system. The mail system is one of the major systems through which an economic exploit could be masked or abused, so you can be exceptionally sure they keep that info.

I worked customer service for a large corporation for six years. Yes, some of it is up to the CSR. However, if policy enforced is not identical (or nearly so) then it is a viable claim for discrimination or cherry picking, neither of which bodes well and is potentially illegal, pending the exact details of the T&S

They don't care for subscribers and veterans who were willing to pay lots of extra to keep the game going. Instead of showing some affection, it's totally opposite - it appears that we're seen as nothing more than cash cows :'(

I'm still supportive of Bioware, because technically it was my fault. However, I agree that since going F2P, their CS has become complete garbage. Prior to F2P, if I posted a ticket, I would get a response within an hour, and often times I would have a live agent on so we could both figure out what was going on. Now I usually either get the same copy/paste message regarding any keywords that were automatically detected, or the ticket stays open for 3 or 4 days, then gets closed with no response.

You'll forgive me if I don't believe you at all, right?

Because -- they have logs of everything. I've had numerous guildmates who have had similar issues, and they have ALL been able to get back the items they actually owned.

Sorry. Sounds more like you're a kid trying to get things he never had. Lying doesn't work -- computer logs don't lie, unless they aren't logging the things you claim to have had.

And, they do log them. So. . .either you didn't have them, or you didn't actually ask.

I'm going to have to agree with you.

I dislike many things BW does but something doesn't add up in the OP.

You haven't read at all what he wrote didn't you?

http://i1156.photobucket.com/albums/...0.jpg~original

there ya go

I did! But apparently you didn't.

EVERY item in the game is tracked. They even know when loot is GENERATED from a boss kill -- and can see if it wasn't awarded.

If the item existed on his character, he would've gotten in back. If they actually had no logs of it, he didn't actually have it. Or he is lying and they never said they had no logs. Or they said nothing at all about logs.

Huh, so it says nothing about logs.

Yet, OP said they had no logs of the items? So, that was a lie I take it?

I'd recommend escalating -- because I've personally had items restored after 30 days, with no issues whatsoever.