Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Why did Jeff Hickman lie to subscribers about the future of the game?

STAR WARS: The Old Republic > English > General Discussion
Why did Jeff Hickman lie to subscribers about the future of the game?
First BioWare Post First BioWare Post

Kilora's Avatar


Kilora
05.17.2013 , 10:42 AM | #211
Quote: Originally Posted by TUXs View Post
Why is it that EVERY flipping defender of Bioware feels they have the right to continually hurl insults at people with differing opinions? You absolutely lose your debate on substance, so you all rely on name calling and insults...how pathetic.
Personally, I try not to. I DEFINITELY need to work on my self-control, because I can easily be coerced into insult-hurling. I will absolutely try to defend the game when people make assertions like, "This isn't worth $15 to anyone, you should remove the sub completely and make the game fully P2W." That isn't helping anyone, it isn't being constructive, and it is a slap in the face to anyone who subscribes and is fine with the price-point.

Often times, though -- people who are upset with portions of the game throw insults the second someone disagrees with them. I think both sides get too worked up over a lot of it, and I've no idea why. Stupid psychology.

Arkerus's Avatar


Arkerus
05.17.2013 , 10:46 AM | #212
Quote: Originally Posted by RazerCannon View Post
You can restate false things forever; doesn't make them true. Nor does it get the forums closer to your apparent goal of doing nothing but discussing hood toggles.

Have fun with it, though!
Was that supposed to be irony? I'm not sure if I have ever discussed a hood toggle.

You have to understand, from my POV, I've seen it all before. Lots of talk, lots of whining and criticism, no rational discussion. Nothing changes around here so I've just made the best of it.

Personally, I love the forums. I reminds me just how far some people are removed from reality.

E.g. Folks who hate the CM and drop 100s of dollars on it, then post 15 paragraphs about why it sucks.
Hooning in the rex : http://youtu.be/xtXUM6yPMCY

CosmicKat's Avatar


CosmicKat
05.17.2013 , 10:55 AM | #213
Quote: Originally Posted by Arkerus View Post
The forums do not represent in game data. I guarantee you that in game data will state this patch has been a success.

That's called reality. And Andryah is right, this is a worthless self entitled soapbox thread that deserves less than no attention from the devs.

And CK, I've called you out more than once on things you have been flat wrong about so I wouldn't try to claim Andryah is altering reality if I were you.
I'll agree with your first statement. The monetary success of this patch is something none of us can know one way or the other. Personally, I've never seen a patch derided in /General as much as this one. No, I'm not one of them deriding it, just my personal opinion that inside the game is not the place to spout off.

I've been wrong before, and I'll be wrong again.

Arkerus's Avatar


Arkerus
05.17.2013 , 10:58 AM | #214
Quote: Originally Posted by CosmicKat View Post
I'll agree with your first statement. The monetary success of this patch is something none of us can know one way or the other. Personally, I've never seen a patch derided in /General as much as this one. No, I'm not one of them deriding it, just my personal opinion that inside the game is not the place to spout off.

I've been wrong before, and I'll be wrong again.
Fair enough.

Yes the criticism is loud and I guess the point I'm trying to make is that as long as bioware is making lots of cash from these changes, nothing will change.

I get people's point of view but for me I see like arguing against a wall. The wall isn't going to move because everyone else is holding it up.


Here is something people might find interesting about me. I TOO think the kiosk designer station should be free and that dyes should be more accessible.

It is however, not the reason I play the game so I am "ok" with the way they implemented it. Because of my monthly stipend I am ok with using it.
Hooning in the rex : http://youtu.be/xtXUM6yPMCY

Ten_Ton_Hammer's Avatar


Ten_Ton_Hammer
05.17.2013 , 10:59 AM | #215
I feel like anyone who took this statement

"Starting this Fall, there will be two ways to enjoy the game. First, you can continue as a subscriber, which gives you unlimited access to all game features and future Game Updates at no additional charge."

and interpreted it as "Subscribers will receive all future content ever produced for swtor at no additional charge" and actually believed it is incredibly, inconceivably naive, ESPECIALLY considering the company behind the game. Since when is EA in the business of giving expansions and new content out for free?

A lot has happened to the game since then. The production team has been reduced and changed. People have been fired or quit. An MMO is constantly shifting and changing and things are always subject to change.

Maybe at the time the statement was made they had a larger sub base and felt like, yeah, they could support the game off the income of x number of subscribers.

Or maybe they decided to scrap the original plan when paid subscribers were fleeing like rats off a burning ship.

EricMusco's Avatar


EricMusco
05.17.2013 , 11:02 AM | #216 This is the last staff post in this thread.  
Hey folks,

I will just be as honest as I can here, it was a poor choice in wording on our part. I know that players have made decisions around whether to remain a subscriber based on those words which makes it all that much more sensitive. I apologize if you feel that you were misled by what we said in that blog. Since this blog I feel we have been more consistent in our messaging that you can expect things like cosmetic and convenience features (like Appearance Designer) are the types of things we usually place on the Cartel Market.

It has always been our plan that as new content is released,(such as Flashpoints, Operations, in-game events, daily hubs, etc.) that subscribers will get access to these pieces of content. This is unlike a free-2-play player who will need to purchase access to that content. This is why we stated subscribers gained "unlimited" access to that content, because you get that as a part of your subscription.

For Cartel Market items, you have access to purchase all of them, as do F2P players. What sets you folks apart is your monthly stipend which will allow you to purchase those features at no additional cost should you choose. I realize with your stipend, and with all the features we have, you may not be able to get it all at once but you can get it in time as a subscriber.

With that being said we have definitely heard your frustrations around Game Updates and the value you feel as a subscriber. I don't have details today but we are continuing to look at options moving forward to make sure that you don't feel that way.

-eric
Eric Musco | Community Manager
Follow us on Twitter @SWTOR | Like us on Facebook
[Contact Us] [Rules of Conduct] [F.A.Q.]

Arkerus's Avatar


Arkerus
05.17.2013 , 11:05 AM | #217
Quote: Originally Posted by EricMusco View Post
Hey folks,

I will just be as honest as I can here, it was a poor choice in wording on our part. I know that players have made decisions around whether to remain a subscriber based on those words which makes it all that much more sensitive. I apologize if you feel that you were misled by what we said in that blog. Since this blog I feel we have been more consistent in our messaging that you can expect things like cosmetic and convenience features (like Appearance Designer) are the types of things we usually place on the Cartel Market.

It has always been our plan that as new content is released,(such as Flashpoints, Operations, in-game events, daily hubs, etc.) that subscribers will get access to these pieces of content. This is unlike a free-2-play player who will need to purchase access to that content. This is why we stated subscribers gained "unlimited" access to that content, because you get that as a part of your subscription.

For Cartel Market items, you have access to purchase all of them, as do F2P players. What sets you folks apart is your monthly stipend which will allow you to purchase those features at no additional cost should you choose. I realize with your stipend, and with all the features we have, you may not be able to get it all at once but you can get it in time as a subscriber.

With that being said we have definitely heard your frustrations around Game Updates and the value you feel as a subscriber. I don't have details today but we are continuing to look at options moving forward to make sure that you don't feel that way.

-eric
Lol.

I literally just posted in the other thread it was a "poor choice of words". Strange how that works out.
Hooning in the rex : http://youtu.be/xtXUM6yPMCY

curtkram's Avatar


curtkram
05.17.2013 , 11:05 AM | #218
Quote: Originally Posted by Ten_Ton_Hammer View Post
Maybe at the time the statement was made they had a larger sub base and felt like, yeah, they could support the game off the income of x number of subscribers.

Or maybe they decided to scrap the original plan when paid subscribers were fleeing like rats off a burning ship.
maybe you're right. maybe they changed their plan. do we have to pay cartel coins to get them to tell us that?

maxetius's Avatar


maxetius
05.17.2013 , 11:07 AM | #219
Quote: Originally Posted by EricMusco View Post
Hey folks,

I will just be as honest as I can here, it was a poor choice in wording on our part. I know that players have made decisions around whether to remain a subscriber based on those words which makes it all that much more sensitive. I apologize if you feel that you were misled by what we said in that blog. Since this blog I feel we have been more consistent in our messaging that you can expect things like cosmetic and convenience features (like Appearance Designer) are the types of things we usually place on the Cartel Market.

It has always been our plan that as new content is released,(such as Flashpoints, Operations, in-game events, daily hubs, etc.) that subscribers will get access to these pieces of content. This is unlike a free-2-play player who will need to purchase access to that content. This is why we stated subscribers gained "unlimited" access to that content, because you get that as a part of your subscription.

For Cartel Market items, you have access to purchase all of them, as do F2P players. What sets you folks apart is your monthly stipend which will allow you to purchase those features at no additional cost should you choose. I realize with your stipend, and with all the features we have, you may not be able to get it all at once but you can get it in time as a subscriber.

With that being said we have definitely heard your frustrations around Game Updates and the value you feel as a subscriber. I don't have details today but we are continuing to look at options moving forward to make sure that you don't feel that way.

-eric

Came in, posted in an extremely hostile environment when didn't have to, owned up to mistakes made.

Regardless of my personal feelings, Respect and props to you, sir.

Shingara's Avatar


Shingara
05.17.2013 , 11:08 AM | #220
Quote: Originally Posted by EricMusco View Post
Hey folks,

I will just be as honest as I can here, it was a poor choice in wording on our part. I know that players have made decisions around whether to remain a subscriber based on those words which makes it all that much more sensitive. I apologize if you feel that you were misled by what we said in that blog. Since this blog I feel we have been more consistent in our messaging that you can expect things like cosmetic and convenience features (like Appearance Designer) are the types of things we usually place on the Cartel Market.

It has always been our plan that as new content is released,(such as Flashpoints, Operations, in-game events, daily hubs, etc.) that subscribers will get access to these pieces of content. This is unlike a free-2-play player who will need to purchase access to that content. This is why we stated subscribers gained "unlimited" access to that content, because you get that as a part of your subscription.

For Cartel Market items, you have access to purchase all of them, as do F2P players. What sets you folks apart is your monthly stipend which will allow you to purchase those features at no additional cost should you choose. I realize with your stipend, and with all the features we have, you may not be able to get it all at once but you can get it in time as a subscriber.

With that being said we have definitely heard your frustrations around Game Updates and the value you feel as a subscriber. I don't have details today but we are continuing to look at options moving forward to make sure that you don't feel that way.

-eric
No a poor choice of wording is, well it might rain then it doesnt, telling people to keep subscribing and they will get the same service as pre f2p and then doing the opposite is lying. its bait and switch. Its fraud.

You crossed the line and possibly broken the law, asa have been informed so we shall see.

If you are truly sorry give out refunds for subs not yet used and cartel coins in account not given via subs loyalty scheme.
Health Warning - Thread May Contain Nuts.
First, you can continue as a subscriber, which gives you unlimited access to all game features and future Game Updates at no additional charge. http://www.swtor.com/info/news/blog/20120731