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2.1 patch problems

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Wyenan's Avatar


Wyenan
05.14.2013 , 02:05 PM | #1
I have read that there are other people (myself included) who cannot even login to the game. The launcher closes and then nothing. What I haven't found is where the creators that be have said they are working on this. Can anyone give me an update on this please?

AmberGreen's Avatar


AmberGreen
05.14.2013 , 02:08 PM | #2 Click here to go to the next staff post in this thread. Next  
Hello there Wyenan,

There are two main threads in Customer Support where we've said we're working on this (see below), and we are absolutely doing so as a very high priority. Thanks for your patience! We'll be sure to post an update when there's more info available.

Main threads:
http://www.swtor.com/community/showthread.php?t=638064
http://www.swtor.com/community/showthread.php?t=638065
Amber Green | Live Services Specialist
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Selethar's Avatar


Selethar
05.14.2013 , 07:10 PM | #3
How much stuff do you have that would go into your collections? When I tried to log in I got a long load time as well and I suspect it was all the database work happening behind the scenes to not only account for Collection stuff but to update all your gear for dye packs. just a guess.

meekrate's Avatar


meekrate
05.14.2013 , 11:05 PM | #4
Still can't log in.
Windows xp.

meekrate's Avatar


meekrate
05.14.2013 , 11:15 PM | #5
No, still having problems logging in. I wouldn't mind so much, but the lack of information sucks. Not good enough.

Wyenan's Avatar


Wyenan
05.15.2013 , 07:44 AM | #6
So my question to the Game Team - will we get any kind of time added on to our account for those of us who are subscribers and this issue is your fault and not ours? It is the least you could do ...

DarthBama's Avatar


DarthBama
05.15.2013 , 07:55 AM | #7
I wonder if a Cartel Store unlock for Windows XP is in the works?

Kilora's Avatar


Kilora
05.15.2013 , 08:05 AM | #8
Quote: Originally Posted by Wyenan View Post
So my question to the Game Team - will we get any kind of time added on to our account for those of us who are subscribers and this issue is your fault and not ours? It is the least you could do ...
Unless this goes on for more than a day or two, I doubt you'll get anything. Legally, they only have to allow access to servers 70% of the time for which you subscribe.

It would be nice -- but I also wonder if they will let us know what the issue is. I'd also recommend people consider switching to a newer OS. . . .

LawranceEttar's Avatar


LawranceEttar
05.15.2013 , 11:07 AM | #9
Quote: Originally Posted by Wyenan View Post
I have read that there are other people (myself included) who cannot even login to the game. The launcher closes and then nothing. What I haven't found is where the creators that be have said they are working on this. Can anyone give me an update on this please?
Amber, is there any update yet on WinXP fix? No communication going on, and its been over 24 hours.
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AmberGreen's Avatar


AmberGreen
05.15.2013 , 12:51 PM | #10 Click here to go to the next staff post in this thread. Next  
Hi everyone,

Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it.

Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding.
Amber Green | Live Services Specialist
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