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Community Team, the Communication is Falling Off Again

STAR WARS: The Old Republic > English > General Discussion
Community Team, the Communication is Falling Off Again
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Icebergy's Avatar


Icebergy
04.30.2013 , 11:48 AM | #1
Every time the Community Team has been restructured, we have been promised increased communication. And that has always been true...for a time.

When Eric Musco took over, the first few weeks were great. You guys posted a ton and I was cautiously optimistic...I am sure many others felt the same. We liked what you guys were doing, but we had seen it before.

Now just like all those teams before, you guys are posting less and less. I can't speak for everyone, but I will say that I haven't given up on you yet, so hopefully you can get back to the job you were doing a couple months ago.

Maybe there is just a lull in the new information you have to share, I don't know. This is just a friendly reminder that we appreciate the job you do and hope you will continue to do your best to keep us informed.
This signature is a slap in the face!
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 3/12 NiM, HM GF, 4/5 NiM
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Alec_Fortescue's Avatar


Alec_Fortescue
04.30.2013 , 11:50 AM | #2
IT was kinda foreseeable that it will be only temporary enthusiasm... But who'd want to to be active on forums with such a "lovely" community?
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Icebergy's Avatar


Icebergy
04.30.2013 , 11:52 AM | #3
I agree, Alec. Thats why I wanted to keep this as much of a friendly reminder as possible. There are some of us in the community who are reasonable people
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Mikal'B, Battlemaster and Fleet Commodore of the Republic.
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Avicii's Avatar


Avicii
04.30.2013 , 12:11 PM | #4
Quote: Originally Posted by Alec_Fortescue View Post
IT was kinda foreseeable that it will be only temporary enthusiasm... But who'd want to to be active on forums with such a "lovely" community?
This is exactly it. I believe anything they say someone will twist and turn their words and god forbid if they dont meet the exact time or criteria they said people go ballistic and insult the developers and forum speakers personally and call for them to be fired.

If the community could behave like rational adults it would go a long way to improving communication but sadly that will never happen. I personally think nothing is more important then the community - game devs/managers whatever relationship. As they can alleviate most things by just adding clarity.

Take the PvP debacle for instance, if they would explain that PvE gear should never in any instance or slot be better then PvP gear within a WZ that would take a way major concern.

If they stated the Augment exploit is just that an exploit and they are fixing it and will deploy an emergency patch when the fix is in that would alleviate major angst. Instead they remain silent while the community rages around them and people unsub because of it.

Or if they tell us damage is to high we will tune it once we are satisfied bolster is in a good place.

Or Sins/Shadows burst is to high or rage or the operative roll, is A) working how we would like it B) Is not working as intended and needs tuned, that solves some issues. All of this could be helped with a little bit of love from them to us.

Now we as a community need to take what they say and realize it is not set in stone and that you might not like the changes and it might be a nerf to your class or your pissed because you FoTM a class. Oh well we all know that is how MMOs and their balance functions. The reaction of the players on the forums hampers how much they are willing to talk to us and provide input on anything that they cannot provide absolute information on.

Lets band together and make this a better community.

tanerb's Avatar


tanerb
04.30.2013 , 12:21 PM | #5
please stop rationalizing every bad move bioware does by blaming the community. if they are not communicating, that is probably because they have nothing good to communicate. you don't need to communicate bad news anyway. they spread very fast.

Icebergy's Avatar


Icebergy
04.30.2013 , 12:27 PM | #6
Quote: Originally Posted by tanerb View Post
please stop rationalizing every bad move bioware does by blaming the community. if they are not communicating, that is probably because they have nothing good to communicate. you don't need to communicate bad news anyway. they spread very fast.
I don't think anyone is blaming the community for mistakes Bioware has made, but I would definitely say that certain parts of the community make communicating with us a much less desirable job than it should be.
This signature is a slap in the face!
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 3/12 NiM, HM GF, 4/5 NiM
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chuixupu's Avatar


chuixupu
04.30.2013 , 12:33 PM | #7
Some of them were just saying they came back from a vacation on Twitter, so that's probably why. :P
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tanerb's Avatar


tanerb
04.30.2013 , 12:34 PM | #8
Quote: Originally Posted by Icebergy View Post
I don't think anyone is blaming the community for mistakes Bioware has made, but I would definitely say that certain parts of the community make communicating with us a much less desirable job than it should be.
I agree but is stopping communication the solution to that? On the opposite you have to increase. for example take that cartel coins issue where Eric posted that we can buy physical cards from best buy. however it was written in these forums for a while that they are not available. Now, is being silent as he is doing the best way? Should not he (or someone who is looking into that) be posting about what is going on?

Another example is accounts being locked without any reason. (a lot of that in customer service forum). Only thing they post is you have to talk to customer service via phone. However reality is very different. You have to talk to billing department in Ireland who works 8 hours a day GMT and they also don't know what is going on , other than the billing system doing that, Shouldn't someone communicate on this?

There is nothing called over communication.

Icebergy's Avatar


Icebergy
04.30.2013 , 12:35 PM | #9
Quote: Originally Posted by chuixupu View Post
Some of them were just saying they came back from a vacation on Twitter, so that's probably why. :P
That is good to know if true, and hopefully that is why. Not that I expect them to report to us every time they take time off or anything, but at least it would explain why they have been posting less.
This signature is a slap in the face!
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 3/12 NiM, HM GF, 4/5 NiM
Jedi Covenant

Icebergy's Avatar


Icebergy
04.30.2013 , 12:37 PM | #10
Quote: Originally Posted by tanerb View Post
I agree but is stopping communication the solution to that? On the opposite you have to increase. for example take that cartel coins issue where Eric posted that we can buy physical cards from best buy. however it was written in these forums for a while that they are not available. Now, is being silent as he is doing the best way? Should not he (or someone who is looking into that) be posting about what is going on?

Another example is accounts being locked without any reason. (a lot of that in customer service forum). Only thing they post is you have to talk to customer service via phone. However reality is very different. You have to talk to billing department in Ireland who works 8 hours a day GMT and they also don't know what is going on , other than the billing system doing that, Shouldn't someone communicate on this?

There is nothing called over communication.
No, I agree with you. I am just pointing out that if the community made it a more pleasant experience when they do talk to us, maybe they would WANT to do it more.

I am personally convinced that Joveth was driven off by the community. Probably the CMs before him were too. I think he just couldn't take the abuse anymore and left.
This signature is a slap in the face!
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 3/12 NiM, HM GF, 4/5 NiM
Jedi Covenant