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An update on the One-Time-Password system (April 16th 2013)

STAR WARS: The Old Republic > English > General Discussion
An update on the One-Time-Password system (April 16th 2013)
First BioWare Post First BioWare Post

Kilora's Avatar


Kilora
04.17.2013 , 12:24 PM | #81
Quote: Originally Posted by Tezeretz View Post
I however respect your opinions and expression of it. I have not responded as of yet because you are entitled to express it. Despite how much i feel like you telling me how i should spend my time is a waste of time, and off topic.


Or how telling me what a good bf should do is subjective...and even more off topic. But if you're concern is valid, allow me to alleviate your concerns

We have troubleshot it for many hours. contacted support on the forums, and in game using MY account. Vented on the forums to SHARE our experiences on the forum to bring awareness to issues. That way people who are too shy to comment on things or complain can see that they are NOT alone in experiencing the problem. Furthermore, i did work with her on finding ways to get logged in. Including letting her play/create a character on MY account because she DOES in fact enjoy the game. Its just a damn shame she can't log into her own account....

Not to start **** -- but why couldn't you have just posted originally saying:

"We're also having this problem. These are the steps we've taken:
1.)x
2.)x

So far, nothing has fixed the problem, and we aren't sure what else we can do without help from BioWare. This is a serious issue, and I find it very frustrating."

MANY people don't understand that "venting" on the forums does no good. The best it will do is drive others to argue with you and flame you for fun or out of boredom or because they're sick of hearing people "whine". Unfortunately, a lot of people only show up here when they're upset, and because of that they sound like 5 year olds throwing a tantrum -- and they ruin it for other people who aren't trying to be ridiculous.

Andryah's Avatar


Andryah
04.17.2013 , 12:31 PM | #82
Quote: Originally Posted by Kilora View Post
Not to start **** -- but why couldn't you have just posted originally saying:

"We're also having this problem. These are the steps we've taken:
1.)x
2.)x

So far, nothing has fixed the problem, and we aren't sure what else we can do without help from BioWare. This is a serious issue, and I find it very frustrating."

MANY people don't understand that "venting" on the forums does no good. The best it will do is drive others to argue with you and flame you for fun or out of boredom or because they're sick of hearing people "whine". Unfortunately, a lot of people only show up here when they're upset, and because of that they sound like 5 year olds throwing a tantrum -- and they ruin it for other people who aren't trying to be ridiculous.
Exactly.

Doing what Kilora suggests IS working the problem.. and in a constructive manner (both for you and for others). And, by sharing specific information (something, Tezeretz, you still have not done) might result in helpful suggestions from others that get you to a solution.

Complaining, and offering no insight or context at all on your particular issue (other then a laundry list of off-topic things you do not like about the game) is not productive to the topic and frankly is not getting your needs met, unless your need was just to complain.

Personally, I'm ususally fine with complaints if they are on topic and someone does it respectfully and lets us know right up front they just want to complain and don't care to solve their problem. If you pretend to want to solve your problem but clearly just want to launder your complaints about the game... I'm going to comment in most cases.
sayonara SWTOR. I will miss the game, I will miss many players, I will NOT miss being lied to and deceived. I will not miss rookie level mistakes of epic proportions.

Keenator's Avatar


Keenator
04.17.2013 , 12:47 PM | #83
are you seriously trying to tell me here that google mail servers or some obscure "greylisting" feature is the reason those emails take so long? this is costing you money and subscribers.

Kilora's Avatar


Kilora
04.17.2013 , 12:49 PM | #84
Quote: Originally Posted by Keenator View Post
are you seriously trying to tell me here that google mail servers or some obscure "greylisting" feature is the reason those emails take so long? this is costing you money and subscribers.
Are you saying it isn't? Do you KNOW what is causing the problem?

Otherwise, just don't speak.

Shingara's Avatar


Shingara
04.17.2013 , 12:50 PM | #85
wait, we are meant tobe getting pets from cross game promotions, ive seen people with the bf pets so im wondering how come ive not got these pets ???
Health Warning - Thread May Contain Nuts.
First, you can continue as a subscriber, which gives you unlimited access to all game features and future Game Updates at no additional charge. http://www.swtor.com/info/news/blog/20120731

FuryoftheStars's Avatar


FuryoftheStars
04.17.2013 , 12:54 PM | #86
I shouldn't be saying anything, but...

Kilora, Andryah,

Yes, everyone has the right to their opinion, including your opinion that the way he expressed himself was wrong. Picking on specific points he is using in his argument is one thing, however, you are attacking his method of expressing himself. That's just plain bad etiquette and being rude.

You don't like the way he is expressing himself? Just don't read his posts. If his method of expressing himself is that bad, then obviously he won't get any help/serious consideration from anyone. [exaggeration] Not everyone has to be "prim & proper" in the way they post.[/exaggeration]
The Shadowlands
||| Vanguard | Sage | Sentinel | Scoundrel

Andryah's Avatar


Andryah
04.17.2013 , 12:57 PM | #87
Quote: Originally Posted by FuryoftheStars View Post
you are attacking his method of expressing himself. That's just plain bad etiquette and being rude.
It not an attack, at least not from my standpoint.
sayonara SWTOR. I will miss the game, I will miss many players, I will NOT miss being lied to and deceived. I will not miss rookie level mistakes of epic proportions.

Blackavaar's Avatar


Blackavaar
04.17.2013 , 01:05 PM | #88
Quote: Originally Posted by Andryah View Post
It not an attack, at least not from my standpoint.
Well, try looking at it from his point of view. Empathize with his plight and then read your posts.

Only the meek get pinched. The bold survive.(███████████████████████████████████║║█[Θ]█]◙◙◙◙◙◙◙◙[█]

Kilora's Avatar


Kilora
04.17.2013 , 01:12 PM | #89
Quote: Originally Posted by FuryoftheStars View Post
I shouldn't be saying anything, but...

Kilora, Andryah,

Yes, everyone has the right to their opinion, including your opinion that the way he expressed himself was wrong. Picking on specific points he is using in his argument is one thing, however, you are attacking his method of expressing himself. That's just plain bad etiquette and being rude.

You don't like the way he is expressing himself? Just don't read his posts. If his method of expressing himself is that bad, then obviously he won't get any help/serious consideration from anyone. [exaggeration] Not everyone has to be "prim & proper" in the way they post.[/exaggeration]
Did you read my post? Because I'm pretty sure it would be difficult to be any more polite than that.

My last post wasn't attacking -- it was a suggestion on how to get fewer people to attack him. . .

I don't care about "prim & proper" -- but don't expect anyone to give you a sliver of respect if you can't do the same. It's bad etiquette and rude to complain about something with absolutely no information on it.

If you actually mean to help others -- as he stated was his intent -- I was trying to show him how he could've altered to post to help more people, and attract fewer attacks. It's really simple. . .

There's a problem. What do you do? Isolate the problem. We KNOW there's a problem with the OTP. We DON'T know for sure where the problem lies, unless we accept everything BioWare has said. Even then -- they admit they aren't positive, because it seems there are multiple likely problems affecting people differently.

Best solution? Write a post to explain your situation. Use actual details -- such as "I use gmail" and "I get them within 5 seconds, but they don't work" or "I checked the mail headings." Even saying "I'm not sure how to check the mail headers -- but I'm willing to, if someone wants to help me?"

Just saying "I'm pissed and unsubbing because someone I know can't access the game because of OTP." What good does that do, other than create "drama"? My last post was meant to be constructive and polite -- I'm sorry if you failed to see that.

teclado's Avatar


teclado
04.17.2013 , 01:20 PM | #90
I'd just like to take a moment to say that the "one" time password system is VERY FREAKING ANNOYING.

In order to post my discontentment with this system, I had to first maneuver my way around it not once, but twice. The first password that was sent to me took about 5 minutes to be received. I copy pasted it and it failed. So I had to do it all over again: log in, wait 5 minutes for email, copy paste. The second time, it was successful.

I run firefox and, in general, I do not like cookies. I put an exception for "www.swtor.com" and that does not help. I have third party cookies disabled, first party enabled. Still no love. I don't know what to do here. I am not going to simply enable all cookies just so that I don't have to jump through these hoops every time. Instead, I will just minimize the number of times I post on these forums. But this time, I logged in specifically to say how much I hate, with a fiery passion, the million time password system.

EDIT: By the way, for anyone who is into Dilbert comic strips, this OTP system very much makes me think of Mordac the preventer of information services. Mordac is their IT guy and he takes a special pleasure in making it impossible for users to do anything. This OTP system is, in my opinion, so over the top in terms of security that it is most definitely something that Mordac would be in favor of.

Mordac: http://search.dilbert.com/comic/Mord...he%20Preventer
Teclado Sage | Tecládo Guardian | Lycone Vanguard
"It takes strength to resist the dark side. Only the weak embrace it."
The Harbinger