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JermWorm's Avatar


JermWorm
04.03.2013 , 07:55 AM | #51
Quote: Originally Posted by Spinpop View Post
Anyone having trouble with their game crashing as soon as its about to hit the character screen? Its bein doin this all morning and im not sure if its happening for anyone else.
Yes, mine crashes everytime before the character select screen.

Mevan's Avatar


Mevan
04.03.2013 , 08:02 AM | #52
Quote: Originally Posted by Aries_cz View Post
Trying to bring this back onto the topic of new authentication method and problems associated with it (black screens and crashes are being solved elsewhere, really guys).
No, they aren't being solved. I haven't even seen an acknowledgement from the devs about the game being completely broken yet again. Right before Makeb as well- seriously, who comes up with these idiotic ideas?

Aries_cz's Avatar


Aries_cz
04.03.2013 , 08:27 AM | #53
Quote: Originally Posted by Mevan View Post
No, they aren't being solved. I haven't even seen an acknowledgement from the devs about the game being completely broken yet again. Right before Makeb as well- seriously, who comes up with these idiotic ideas?
Ok, not solved, debated, I have seen several advices that helped several people in General Discussion.
However this should be a topic devoted to the new authentication method, not that your client crashes.
Member of Beast Riders, Tomb of Freedon Nadd (EU-PvP)
Without the darkness, how would we recognize the light?
Aries, admin of Czech/Slovak fansite SW-TOR.cz
Check out my story videos

Phillip_BW's Avatar


Phillip_BW
04.03.2013 , 08:31 AM | #54 Click here to go to the next staff post in this thread. Next  
For all those posting about the game crash, it looks like I need to be a bit clearer on 'authentication' vs Launcher and Game crashes:

If you get to the point where you can click 'Play' in the Launcher, you are past 'logging in' and have moved into loading the game client. The changes we made to authentication (Display Name only, OTP, Self Service) have nothing to do with those game crashes.

If you can't get to the point where you can type in your authentication credentials and click the Login button, then you have an issue with the Launcher itself. The changes we made to authentication were back-end changes, and while other pieces were also modified on the 2nd, those weren't to do with the Display Name, OTP and Self Service features.

There are other threads (mainly in the Customer Service forum area) about those issues if you have them, and please move questions about the game client issue over there - I won't respond to them as I'm not involved. I do wish I could help, but my expertise is elsewhere.

I'm also only answering new questions about authentication that haven't already been answered in this or previous threads. Those threads are:
http://www.swtor.com/community/showthread.php?p=5954106
http://www.swtor.com/community/showthread.php?t=612230


Quote: Originally Posted by DarthVitrial View Post
But you DID say Subscribers will be getting those pets too, right?
Actually that wasn't me specifically - I think that may be the case, and I hope so, as I too collect the pets. I'm not involved in that side of things though, so don't know for sure.

Quote: Originally Posted by Aries_cz View Post
Trying to bring this back onto the topic of new authentication method and problems associated with it (black screens and crashes are being solved elsewhere, really guys). Some reply from Philip_BW or some other responsible "yellow" would be great.

It seems that people without security keys and with ISPs that rotate dynamic IPs like crazy are the most affected by this problem.
-
I am assuming that the One Time Password occurs only when the launcher does not recognize your current IP. This creates problem with Dynamic IPs, as mentioned above. If I am mistaken, please discount the suggestion.
-
Given the apparent problems this otherwise great security upgrade caused, are there any plans to maybe make the check for MAC address instead of IP address? If I understand the system correctly, it would solve the problem of launcher not recognizing the current machine, and using One-Time Password would add the current machine to a "verified" list.
The change in IP addresses by certain ISP's is a great inconvenience for those that use those ISP's. We totally understand that. The problem we face is that we have to take into account a lot more than just changing IP addresses, and have to set the level of security around 'all the players'. This means that some (in this case people that use changing IP ISP's) are going to be inconvenienced more than others. We also have to consider what attacks can be run against the system, and ignoring IP and changing to MAC address instead would actually open up quite a few attack vectors which you don't want us to allow. In reality we pay attention to a lot more than just the IP address, but that's a different conversation which I won't go into detail on 'for security reasons'.

Authentication is one of the most complex systems we have as we try to balance security with user inconvenience. In the end to have adequate security, some inconvenience is required. Believe me, if we could trust everybody to stick to their own account and just have people log in with an auto-saved username, we would. Reality is that there are a few 'bad' people out there that mean we have to treat authentication seriously. And we do.

To alleviate the problem we do have two options on our side:
For subscribers, there is the option to use the Mobile Security Key (and ex-subscribers can continue to use it after they stop subscribing up until they remove the Security Key from their account). This will mean you do not get an email every time your IP changes, and instead have to type in the Mobile Security Key Code.
For all players, there is the option to buy the Physical Security Key to achieve the same thing. Yes, I totally understand the Physical Security Key is currently out of stock in Europe, and we are working diligently with the European Origin Store staff to get that restocked ASAP. I have a tentative date for sometime in the next few weeks, but I'm not going to say exactly when until they confirm that date to the point where I feel comfortable posting it. I do not want to give false hope there!

Phillip Holmes
SWTOR Head of Security

Mevan's Avatar


Mevan
04.03.2013 , 08:45 AM | #55
Quote: Originally Posted by Aries_cz View Post
Ok, not solved, debated, I have seen several advices that helped several people in General Discussion.
However this should be a topic devoted to the new authentication method, not that your client crashes.
Ah so we should be tucked away never to be heard from again.

Most of us are sick of EAware breaking the game every time they do an update. I imagine many, like me, don't care if this isn't the right place to post. We want it acknowledged and an emergency patch deployed to correct it. I'm not paying a sub every month for this ****.

Aries_cz's Avatar


Aries_cz
04.03.2013 , 08:54 AM | #56
Quote: Originally Posted by Mevan View Post
Ah so we should be tucked away never to be heard from again.

Most of us are sick of EAware breaking the game every time they do an update. I imagine many, like me, don't care if this isn't the right place to post. We want it acknowledged and an emergency patch deployed to correct it. I'm not paying a sub every month for this ****.
Well pardon me for believeing that if something is organized, you are able to find and solve the problem much quickly.
I never said about tucking you away (so please do not put words in my mouth), just that there are several posts where people are trying to solve this.
If one of these posts would remain active and people writing useful stuff there (not just "waaaah, fix it, I don't care how or what is my computer doing when it crashes") plus occasional bump to keep it on front page, it would be much better to get noticed than in a news sticky that will get automatically pulled down in few days
Member of Beast Riders, Tomb of Freedon Nadd (EU-PvP)
Without the darkness, how would we recognize the light?
Aries, admin of Czech/Slovak fansite SW-TOR.cz
Check out my story videos

Mevan's Avatar


Mevan
04.03.2013 , 09:04 AM | #57
Quote: Originally Posted by Aries_cz View Post
Well pardon me for believeing that if something is organized, you are able to find and solve the problem much quickly.
I never said about tucking you away (so please do not put words in my mouth), just that there are several posts where people are trying to solve this.
If one of these posts would remain active and people writing useful stuff there (not just "waaaah, fix it, I don't care how or what is my computer doing when it crashes") plus occasional bump to keep it on front page, it would be much better to get noticed than in a news sticky that will get automatically pulled down in few days
"People" should not have to solve the problem. I imagine a lot of people- myself included- are terrible with computers, so having everyone tell us to go elsewhere and find a solution is not acceptable. If a dev stepped up and acknowledged the issue is known and a fix is being worked on as we speak, that would be better than the current situation. Right now, it feels like it's a matter of "fix it yourselves and stop whining"

Merdrull's Avatar


Merdrull
04.03.2013 , 09:08 AM | #58
Well this one time use password emailed to me got old and annoying quickly.
Switch back to the security questions. Much simpler.
No less secure.

denisabc's Avatar


denisabc
04.03.2013 , 09:12 AM | #59
Quote: Originally Posted by Phillip_BW View Post
[color=#f9d648]
The change in IP addresses by certain ISP's is a great inconvenience for those that use those ISP's. We totally understand that. The problem we face is that we have to take into account a lot more than just changing IP addresses, and have to set the level of security around 'all the players'. This means that some (in this case people that use changing IP ISP's) are going to be inconvenienced more than others. We also have to consider what attacks can be run against the system, and ignoring IP and changing to MAC address instead would actually open up quite a few attack vectors which you don't want us to allow. In reality we pay attention to a lot more than just the IP address, but that's a different conversation which I won't go into detail on 'for security reasons'.

Authentication is one of the most complex systems we have as we try to balance security with user inconvenience. In the end to have adequate security, some inconvenience is required. Believe me, if we could trust everybody to stick to their own account and just have people log in with an auto-saved username, we would. Reality is that there are a few 'bad' people out there that mean we have to treat authentication seriously. And we do.

To alleviate the problem we do have two options on our side:
For subscribers, there is the option to use the Mobile Security Key (and ex-subscribers can continue to use it after they stop subscribing up until they remove the Security Key from their account). This will mean you do not get an email every time your IP changes, and instead have to type in the Mobile Security Key Code.
For all players, there is the option to buy the Physical Security Key to achieve the same thing. Yes, I totally understand the Physical Security Key is currently out of stock in Europe, and we are working diligently with the European Origin Store staff to get that restocked ASAP. I have a tentative date for sometime in the next few weeks, but I'm not going to say exactly when until they confirm that date to the point where I feel comfortable posting it. I do not want to give false hope there!
Bring back the security questions system. Whoever wants more security just buy the security key / use app.

You are clearly trying to force ppl to buy the security key , (yes they will be restocking off course)


"May the force be... wherever it needs to be."

vonmats's Avatar


vonmats
04.03.2013 , 10:00 AM | #60
THIS IS WHAT MADE EVERYTHING ****ED! im logging in and the game crash and goes directly to desktop with no error code or anything.. ive Checkd everything i can think of... directX , G cart, RAM, Prossesor, Heat, HDD , Board , repair, Drivers and more.. ***