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Display Name Only Log In - Update 2 - Coming April 2, 2013

STAR WARS: The Old Republic > English > General Discussion
Display Name Only Log In - Update 2 - Coming April 2, 2013
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Elear's Avatar


Elear
03.19.2013 , 08:09 AM | #61
Quote: Originally Posted by S_I_T_H_L_O_R_D View Post
The german and the french Players are paying the same price for getting forum information, and writing down suggestions for the game there

2. Class customership is not really suitable for the european customers
So are all other european customers, but they don't get their own forum.
Quote: Originally Posted by JPryde View Post
And calling the localization an error is probably the most egocentric thing I have read in a while.
I never called localization of game mistake, only forums. Because it's not only reason for people to complain, but also either makes communication so much harder(have to check and reply on 3 diferent forums), or as in current case, makes one forum primary while all others recieve less attention.

Oh boy, look, you people turned yet another thread into "omg we want translations" argument. No more.
Over and out.

Leonalis's Avatar


Leonalis
03.19.2013 , 08:36 AM | #62
Quote: Originally Posted by Elear View Post
So are all other european customers, but they don't get their own forum.

I never called localization of game mistake, only forums. Because it's not only reason for people to complain, but also either makes communication so much harder(have to check and reply on 3 diferent forums), or as in current case, makes one forum primary while all others recieve less attention.

Oh boy, look, you people turned yet another thread into "omg we want translations" argument. No more.
Over and out.
Funny. Blizzard manages simultaneously in more than 10 languages ​​to communicate with the community and A has trouble with a little bit more then English?

2 companies
2 ways
2 statement of income

Phillip_BW's Avatar


Phillip_BW
03.19.2013 , 10:44 AM | #63 Click here to go to the next staff post in this thread. Next  
Initial answers below!
For those of you wondering why MrYellowDuck surfaced, you will find there was a theme hiding in the answers to the original posts a couple of weeks ago when I mentioned I was lining up some ducks. It was meant as a bit of humour in what is otherwise a very boring topic, so please don't get too side tracked by MrYellowDuck himself...


Quote: Originally Posted by meisterjedi View Post
So every time I have to answer a security question now, I will have to check my email and copy-paste a code?
That is a major annoyance for me, as everytime I restart my PC the game and the website ask for a security question.
Please tell me, that that is not true!
One of the aspects of the current (pre-April 2nd) implementation is that it is possible to get in to a state where you are asked a Security Question every time you log in. The changes on April 2nd will eliminate that state, and from April 2nd onwards you will only be prompted if we detect a change that warrants revalidation.
I won't go into detail on all the aspects that we use to determine a change has occured other than to say IP address is indeed one of the aspects. I realise that will be very annoying for those people with an ISP that changes out IP addresses on a regular basis, but that frequency of being asked for an Email Security Code based on just IP address change will not change from how often it does get asked today. As a number of people have pointed out the solution there would be to get a Security Key which while it does ask you every time you want to log in, does not have the small delay in waiting for an email to arrive.
The frequency you are describing does appear to be the state issue I originally described however, and that will stop happening going forwards.


Quote: Originally Posted by JPryde View Post
This leaves two questions open for me:

1. How do you determine "changed location" ? before I got a authenticator, I was prompted my security question every day I logged in, simply cause my ISP hands me a different IP every day. The chance, that I will ever reuse the same IP is very low, even though I am always using the same computer. I would obviously not be pleased, if I would have to wait for a mail and enter some security code very single day in the future. Or is this security measure void, if there is an authenticator used ?

2. Since this information is obviously important enough that the security chief does post himself, how long will it take to get this information translated into the two other languages, that this forum supports ? (This time it is not "just before the weekend")

Oh and on a side note... Maybe I am just not getting the joke or it is lost in translation, but if I were making fun of customers, who are weary about security issues, by comparing them with a hysterical duck, my boss would likely lock me up in the companies basement and deny me any access to public channels.. .and he would do right.
Yes, if you have a Security Key, that trumps everything else and you will not have to additionally enter an Email Security Code. ISP's that change IP address every day on their customers was taken into consideration, but sadly we can't eliminate the IP address out of the equation and still stay at a reasonable level of security within the authentication process.
For the direct question on how we determined changed location, there are many factors taken into account, and this is one of those pieces where it isn't quite straight forward to figure out for an attacker. So I'll leave the attackers with work to do...
For the side note, I'm anything but making fun of customers - my intent was to make fun of a ficticious yellow duck as an attempt to bring a bit of humour into what is otherwise a very boring topic. That and continue a theme from the previous answers to the thread from a couple of weeks ago. No offense intended!


Quote: Originally Posted by Elear View Post
This apparently is issue many players will have, so I'm really hoping for some reasonable reply(meaning not "I'm sorry but you'll have to suck it up and deal with email or authenticator").


Also.

Oh, come on, everyone should have at least one 'unsafe' email for such things.
Sadly the answer is not what you wanted to hear. There is a certain point where keeping security at an acceptable level has to outweigh the inconvienence - if that were not the case, we would gladly do away with passwords and their ilk without a second thought! There are bad people out there that would love to take over other peoples accounts - and our authentication system (and all its complexities) are what stops them.
I do have many unsafe email addresses - I'm not actually asking for donations though, so no email address should be given


Quote: Originally Posted by RAZIM View Post
Is there anything being developed that will merge multiple licenses into one account?

The names I had to select for the other accounts aren't necessarily as easy to remember.
Our system is not designed that way - currently an 'account' is directly related to a set of characters, and there are no plans to have yet another layer of (master?) account that links several accounts together.

Quote: Originally Posted by Tatile View Post
Do you know where Security Keys are for sale in the EU and/or generally outside of the US? As far as I'm aware, Security Keys are not currently for sale outside of the US.

Perhaps Mr. Philip_BW could help with this?
We are working on getting the Security Key back in stock within EU as quickly as we can - I'm in constant contact with the people who run the EU side of the Origin Store where the keys are sold, and as soon as I have a better date than 'soon' I'll be sure to get a post up.

Quote: Originally Posted by Tatile View Post
Considering how many people asked pretty much the same question in various different guises of language, the use of Mr. YellowDuck was warranted. Yellow ducks are adorable, but real ducks are the most terrifying things to be behold. Would have rather he used "Generic SWTOR Player #7789"?

*peck*

Maybe Mr. Phillip_BW talks to his yellow bathtub duck a lot, to share his security ideas and secrets.
It was more of a theme based on my previous comments about getting ducks lined up - I don't actually have a bathtub duck, but am now thinking of getting one!

Quote: Originally Posted by HeathenStorm View Post
This made me litearlly laugh out loud. I'd not seen that link before, but it was well worth the read! Thanks! It's the reason I'm thinking of getting a rubber duck now...

Quote: Originally Posted by DarthPierce View Post
My question is this:

What's with everything being duck related?

Shouldn't you be getting all your Jawas in a row?

I've never seen a duck round these parts till you showed up.
I'd have had to go with 'droid references and single-file bantha's, and it wouldn't have made as much sense. I'll try to pick something more Star Wars oriented for next time perhaps.


Quote: Originally Posted by Jacen_Starsolo View Post
I bet that name is now taken in game if it wasn't already.
I've no idea if the name is taken in-game as a character. If it is, it's nothing to do with BioWare. I did however register the account name while writing up the post, so the only MrYellowDuck posts you might see will be mine...

Quote: Originally Posted by Glzmo View Post
My brother has that problem, too. He needs to answer the security question every single time he logs in, even when he does it from the same PC. According to phone support, some accounts are bugged that way and need to answer the question every time and "they are working on it". He was told that back in June, though. Hopefully that won't mean the people that suffer from that bug will get spammed by these new security question e-mails every single time he logs into the game or forums.
Yes - the bug referenced will be fixed as part of this implementation on April 2nd. It didn't affect many players, but it sure is annoying for them and I'm all for a better login experience (as long as it stays secure!).

Phillip Holmes
SWTOR Head of Security

DarthTHC's Avatar


DarthTHC
03.19.2013 , 11:18 AM | #64
Quote: Originally Posted by Glzmo View Post
My brother has that problem, too. He needs to answer the security question every single time he logs in, even when he does it from the same PC. According to phone support, some accounts are bugged that way and need to answer the question every time and "they are working on it". He was told that back in June, though. Hopefully that won't mean the people that suffer from that bug will get spammed by these new security question e-mails every single time he logs into the game or forums.
Try changing password. It worked for me.
Human beings see oppression vividly when they're the victims. Otherwise they victimize blindly and without a thought. ~ Isaac Bashevis Singer

Elear's Avatar


Elear
03.19.2013 , 11:54 AM | #65
Quote: Originally Posted by Phillip_BW View Post
Yes, if you have a Security Key, that trumps everything else and you will not have to additionally enter an Email Security Code. ISP's that change IP address every day on their customers was taken into consideration, but sadly we can't eliminate the IP address out of the equation and still stay at a reasonable level of security within the authentication process.


Sadly the answer is not what you wanted to hear. There is a certain point where keeping security at an acceptable level has to outweigh the inconvienence - if that were not the case, we would gladly do away with passwords and their ilk without a second thought! There are bad people out there that would love to take over other peoples accounts - and our authentication system (and all its complexities) are what stops them.
Not happy about that anwer, but thanks anyway.
I understand that after change, since you will allow player to do more things by themselves, some things that are 'safe enough' right now might not be so after that change. Still, wouldn't it be possible to let player(if he specifically selects such option in his account page) to log into game(and game only) using old or reduced security measures? I'm not security expert so I might be not aware of something, but only thing in danger in such case would be our characters, with account itself remaining protected by email authentiaction, and safe.
Yes, I'm really not looking forward to checking my email every day

chuixupu's Avatar


chuixupu
03.19.2013 , 12:01 PM | #66
Quote: Originally Posted by GettoGecko View Post

Well I guess its some sort of cultural divide because its a important information and the fact that it isn't available at our language is an absolute no go and that it is entertaining can't compensate this because its not there. Well maybe we are a bit too dedicated to rules and security and things like that, you know its a Krauts thing you may have heared about it in history lessons ( don't take it too serious), but we are who we are. But if I'm not wrong than Leonalis is from Switzerland but I would blame the language just to be sure that something is to blame, because of our different understanding of how things should be done and what should be avoided like the translation of the new forum rules contains an indirect insult and the thing with the callouts was translated in a way that forbid users to interact with each other, yeah right its forbiden to answer questions.
The majority of his post was talking about his demeanor in posting and using the MrYellowduck joke, saying he shouldn't talk to the community that way. The language part was added at the very end of the paragraph. I was responding to the rest of it. I understand you guys want your translations, but that isn't Phillip's job, those complaints should be directed at the community team, not him.

Quote: Originally Posted by Leonalis View Post
Funny. Blizzard manages simultaneously in more than 10 languages ​​to communicate with the community and A has trouble with a little bit more then English?

2 companies
2 ways
2 statement of income
I don't tihnk Bioware makes as much money in a year that Blizzard makes in a month right now.

Bioware may be owned by EA, but they mostly operate on their own; EA doesn't send them checks, it's the other way around.
Wardens of Fate / Alea Iacta Est
The Tarkus Legacy ~ The Harbinger/Jedi Covenant

Leonalis's Avatar


Leonalis
03.19.2013 , 12:22 PM | #67
Quote: Originally Posted by chuixupu View Post
I don't tihnk Bioware makes as much money in a year that Blizzard makes in a month right now.

Bioware may be owned by EA, but they mostly operate on their own; EA doesn't send them checks, it's the other way around.
Bioware is A. Bioware is section of A like A sports or something like that. Bioware is only a section of A with the old company name.

@Phillip

You quote this:

Quote: Originally Posted by JPryde View Post
This leaves two questions open for me:

1. How do you determine "changed location" ? before I got a authenticator, I was prompted my security question every day I logged in, simply cause my ISP hands me a different IP every day. The chance, that I will ever reuse the same IP is very low, even though I am always using the same computer. I would obviously not be pleased, if I would have to wait for a mail and enter some security code very single day in the future. Or is this security measure void, if there is an authenticator used ?

2. Since this information is obviously important enough that the security chief does post himself, how long will it take to get this information translated into the two other languages, that this forum supports ? (This time it is not "just before the weekend")
includinig the 2nd question and you only anwer with:

Quote: Originally Posted by Phillip_BW View Post
IYes, if you have a Security Key, that trumps everything else and you will not have to additionally enter an Email Security Code. ISP's that change IP address every day on their customers was taken into consideration, but sadly we can't eliminate the IP address out of the equation and still stay at a reasonable level of security within the authentication process.
For the direct question on how we determined changed location, there are many factors taken into account, and this is one of those pieces where it isn't quite straight forward to figure out for an attacker. So I'll leave the attackers with work to do...
For the side note, I'm anything but making fun of customers - my intent was to make fun of a ficticious yellow duck as an attempt to bring a bit of humour into what is otherwise a very boring topic. That and continue a theme from the previous answers to the thread from a couple of weeks ago. No offense intended!.
And skip full the 2nd question.

ChronoSynclast's Avatar


ChronoSynclast
03.19.2013 , 11:06 PM | #68
Is there any plan to allow the saved locations to apply to the Security Key?

ie after you've logged in with the Security Key at a particular location, you no longer need to use it at that location (at least for the day/week/month etc)

Reedek's Avatar


Reedek
03.20.2013 , 01:41 AM | #69
Quote: Originally Posted by Phillip_BW View Post
I'd have had to go with 'droid references and single-file bantha's, and it wouldn't have made as much sense. I'll try to pick something more Star Wars oriented for next time perhaps.
NOOOOO, keep the duck reference.

Plus ducks are Star Wars oriented...
starwars.wikia.com/wiki/Duck

RBWTOR's Avatar


RBWTOR
03.20.2013 , 01:22 PM | #70
First point:
One thing that this says to me is that if they're doing a good job of location-based ID of accounts, then they should be able to allow us to save our password and not type it in every time. I think removing a no-longer-necessary nuisance would go a long way toward alleviating the pain of all the new nuisances.

Second point:
I was recently protected from being able to access my Blizzard account and, after trying a few things, decided it was too difficult to get past the security so I could log in again. I had been planning to buy the Starcraft 2 expansion when this happened, so that $40 stayed in my bank account instead. I'm suddenly wondering if this is in the stars for my SWTOR account too.