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"there is currently noactive subscription on this account"

STAR WARS: The Old Republic > English > General Discussion
"there is currently noactive subscription on this account"
First BioWare Post First BioWare Post

Pegon's Avatar


Pegon
12.21.2011 , 03:02 AM | #701
Ok, to all of the slow ones in denial on this thread.

EA took our order.

They debited our accounts.

They have our email, as proven by the fact that they sent a confirmation.


They have however not sent any code for game purchase.

You can no longer order a new copy online.

My Origin history shows no sign of purchase.

Origin support does not reply.

Attendorner's Avatar


Attendorner
12.21.2011 , 03:20 AM | #702
I am posting this on behalf of a player who doesn't have permission to
actively access the forum due to a still not activated account.

Players name is : Sylvannah (german account)

====================================

I played during the last beta weekend.
I bought the game and installed it from scratch on a fresh windows
installation.
I successfully redeemed the product registration code using the account
I created for the beta.

copied from my account page
[...]
CODE REDEMPTION HISTORY
Below is a list of valid Star Wars: The Old Republic codes that have
been redeemed under this account.
12.13.2011 Star Wars™: The Old Republic™ Standard Edition
[...]


But When trying to log in I just get: There is currently no active
subscription on this account.

Looks like my account is still awaiting activation. Please fix this.

tomssj's Avatar


tomssj
12.21.2011 , 05:27 AM | #703
Bioware this is simply outrageous... people that have bought the game cant play it. its pointless to ask for a credit card when there are some guys who just want to try the game for a month and see how it goes. Got 2 friends that got the game on launch and for their own personal reasons do not want to commit to a supscription plan yet, what does this mean for them? their money goes to waste? they cant play the game they paid for? Why are we even discussing something like this!!!!

Taoppis's Avatar


Taoppis
12.21.2011 , 05:52 AM | #704
Hello, fellow users here.
I had problems with subscription, and I found what was cause for that (it worked for me o_o)
When I was buying subsript, I didnt have any money on my credit card (Visa Electron) so I transferred some money on that. And then tried again, and it worked! So, it seems that when u buy subscription, it cost something about 1.60 euros, for testing I think. And those who cannot post on forums: They need to subscribe first. Hope this was helpful to new users. Cheers~
May the Force be with you...

NightRose's Avatar


NightRose
12.21.2011 , 07:04 AM | #705
For my friend user : vagoskfcman e-mail: (email removed) he have the same problem with subscription
"What defines a hero? His weapon? His power? No....
His appetite for life...." Avernus, your lovely blaster-master

Ortagos's Avatar


Ortagos
12.21.2011 , 07:05 AM | #706
Quote: Originally Posted by tomssj View Post
Bioware this is simply outrageous... people that have bought the game cant play it. its pointless to ask for a credit card when there are some guys who just want to try the game for a month and see how it goes. Got 2 friends that got the game on launch and for their own personal reasons do not want to commit to a supscription plan yet, what does this mean for them? their money goes to waste? they cant play the game they paid for? Why are we even discussing something like this!!!!
i agree with you there, its quite strange that you have to enter a CC/something else to be able to play and use the 30 days free play time every1 got when buying the game. i could understand if you have to enter it after these 30 days are over, but oh well... its made this way and every1 has to accept it.

i myself know 3 people who are also not willing to enter any details for CC or so. this morning them brought the game back to the store where thy bought the game. after they explained the reason why they want to bring the game back, the manager of the store decided to give them there money back....
dont know what happens now with there copy of the game, because the key is used and can never be sold again. but it shows that there are some shops out there that understand the "mess" thats going on and was caused with the suscriptiion rule.

Ellvaan's Avatar


Ellvaan
12.21.2011 , 07:07 AM | #707
Greetings everyone!

We have had to edit several posts within this thread. Please do not post any personal identifiable information such as e-mail addresses!

As a reminder:

Quote: Originally Posted by JovethGonzalez
To everyone posting in here that is receiving the message "there is currently no active subscription on this account", please make sure that you have completed all of the "Ready to Play" steps:

How can I ensure I am ready to play the Game at launch?
There will be a 48 hour ‘grace period’ for Early Game Access players post launch. Those players who are in Early Game Access will not be able to continue to play the Game after December 22nd, 2:00AM CST without completing the following required steps:
  • Create a SWTOR account if you have not created one
  • Fill out your contact information
  • Set up minimum 3 - maximum 5 security questions to protect your SWTOR account
  • Redeem an official Game Product Registration Code (This is different from your Pre-Order Code. Your Product Registration Code is the code tied to the official Game.)
  • Sign up for a recurring subscription or enter a Pre-Paid Game Time Code.

If you are still having issues after following, please contact Customer Service.

Thank you!
Thank you everyone! We appreciate your continued patience as we work to address this issue.

Salips's Avatar


Salips
12.21.2011 , 07:39 AM | #708
I am posting this for my friend.
Username: Vessar
He bought the game on 20th and entered the registration code. Getting error no active subsription and he cant post on forums. The account shows everything is comelete except Subscribe (or redeem a game time code) and Set up security key (optional).
May the Force be with you.

Demartan's Avatar


Demartan
12.21.2011 , 08:56 AM | #709
My mate Kakhrii also has the same problems. Can't post here either.


EDIT:
Quote: Originally Posted by Salips View Post
I am posting this for my friend.
Username: Vessar
He bought the game on 20th and entered the registration code. Getting error no active subsription and he cant post on forums. The account shows everything is comelete except Subscribe (or redeem a game time code) and Set up security key (optional).
Exactly the problem my friend has.

DemianThorne's Avatar


DemianThorne
12.21.2011 , 10:43 AM | #710
Quote: Originally Posted by JovethGonzalez View Post
To everyone posting in here that is receiving the message "there is currently no active subscription on this account", please make sure that you have completed all of the "Ready to Play" steps:

How can I ensure I am ready to play the Game at launch?
There will be a 48 hour ‘grace period’ for Early Game Access players post launch. Those players who are in Early Game Access will not be able to continue to play the Game after December 22nd, 2:00AM CST without completing the following required steps:
  • Create a SWTOR account if you have not created one
  • Fill out your contact information
  • Set up minimum 3 - maximum 5 security questions to protect your SWTOR account
  • Redeem an official Game Product Registration Code (This is different from your Pre-Order Code. Your Product Registration Code is the code tied to the official Game.)
  • Sign up for a recurring subscription or enter a Pre-Paid Game Time Code.

If you are still having issues after following, please contact Customer Service.

Thank you!
The information you provide is totally useless.

My friend: demonyus still having the same problem, he already lost 2 DAYS TRYING TO PLAY THE GAME.

In this screenshot you can see his subscription:
http://img6.imageshack.us/img6/4493/swtorfail2.jpg