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Patcher stuck at 36%

First BioWare Post First BioWare Post

aallancole's Avatar


aallancole
03.04.2013 , 09:45 PM | #1
Since the last patch was released, I downloaded the patch with no problems, but when the launcher began installing the patch it keeps getting stuck at 36% install of Main Assets 106. Would really like some help in resolving this issue.

Beruthien's Avatar


Beruthien
03.04.2013 , 09:51 PM | #2 This is the last staff post in this thread.  
Greetings aallancole,

Please try the steps in the order listed below and see if you are successful in patching.

Please go to www.swtor.com/download, download the latest launcher setup file and run the setup over the current installation. After this please remove and re-add firewall and antivirus exceptions for SWTOR.exe and Launcher.exe.

Then, ensuring that you have the launcher closed and gone from your Processes list in Task Manager, delete the following files in the client installation folder and sub-folders:
- "Patch" folder
- "Patcher_-1toXX" or similar folders
- "assets_swtor_XXX_XXX" or similar folders (do not delete the folder named "Assets")
- "Patcher.version" file
- "Launcher.settings" file
- "Launcher.exe" file

Then run the Fixlauncher.exe found in the client installation folder.

Once this has completed, please restart your computer in Safe Mode with Networking, and check if you are able get the launcher to start patching.

Please come back to us with your up to date Launcher log if the issue remains.

I hope this helps!
Beruthien| BioWare Customer Service Forum Support

aallancole's Avatar


aallancole
03.07.2013 , 05:01 AM | #3
ok I followed the steps you outlined to the letter, but it did not help it still went to about 36% and then stopped. Below is my patcher log as requested. Any help to resolve this would be appreciated.


2013-03-07 04:35:25 INFO File info: launcher.exe size=2512760, created=12/18/2012 18:48:52, accessed=12/18/2012 18:48:52, written=7/27/2012 1:54:2
2013-03-07 04:35:25 INFO -----------------------------(360)-----------------------------
2013-03-07 04:35:27 INFO SpecsHash=4134070095.3077866053
2013-03-07 04:35:27 INFO Starting patcher patch
2013-03-07 04:35:27 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:35:27 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:35:27 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:35:27 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-03-07 04:35:27 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:35:27 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:35:28 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:35:28 INFO ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:35:28 INFO Patch completed normally (patcher)
2013-03-07 04:35:28 INFO Patching end
2013-03-07 04:35:28 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:35:28 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:35:28 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-03-07 04:35:28 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-03-07 04:35:28 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:35:28 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-03-07 04:35:28 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:35:28 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:35:28 INFO Patch completed normally (eualas)
2013-03-07 04:35:28 INFO Patching end
2013-03-07 04:35:30 INFO User presses exit - Efalse,Error Text) NEfalse,Network error. Check your internet connection)
2013-03-07 04:35:30 INFO Closed launcher
2013-03-07 04:41:38 INFO File info: launcher.exe size=2513448, created=7/26/2012 17:36:44, accessed=3/7/2013 10:38:11, written=7/26/2012 17:36:44
2013-03-07 04:41:38 INFO -----------------------------(360)-----------------------------
2013-03-07 04:41:39 INFO SpecsHash=0.0
2013-03-07 04:41:40 INFO Starting patcher patch
2013-03-07 04:41:40 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:41:40 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-03-07 04:41:41 ERROR Version file doesn't match any version in patch manifest: patcher (e212)
2013-03-07 04:41:41 ERROR Deleting C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\patcher.version, and trying again.
2013-03-07 04:41:41 INFO ManifestComplete. Ready to patch the patcher.
2013-03-07 04:41:41 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:41:41 INFO Manifest Loaded: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:41:41 INFO ManifestState=Download: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:41:41 INFO Download: http://127.0.0.1:49157/app/download.solidconfig (127.0.0.1 )
2013-03-07 04:41:41 INFO Download: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg (8.27.83.126 8.254.3.126 )
2013-03-07 04:41:41 INFO Going Offline
2013-03-07 04:41:41 INFO Download: http://cdn-patch.swtor.com/patch/pat...her_-1to63.z01 (8.27.83.126 8.254.3.126 )
2013-03-07 04:41:42 INFO Download Downloading: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2013-03-07 04:41:42 INFO Patching group: patcher -1->63
2013-03-07 04:41:42 INFO Patching file: patcher -1->63
2013-03-07 04:41:42 INFO Recognized patcher version 0
2013-03-07 04:41:59 INFO Download: http://cdn-patch.swtor.com/patch/pat...her_-1to63.zip (8.27.83.126 8.254.3.126 )
2013-03-07 04:42:03 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/pat...1to63.solidpkg
2013-03-07 04:42:03 INFO ManifestState=Patch: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:42:03 INFO Closed launcher
2013-03-07 04:42:16 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=3/7/2013 10:42:8, written=7/26/2012 19:54:2
2013-03-07 04:42:16 INFO -----------------------------(360)-----------------------------
2013-03-07 04:42:17 INFO SpecsHash=0.0
2013-03-07 04:42:18 INFO Starting patcher patch
2013-03-07 04:42:18 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:42:18 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:42:18 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:42:18 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-03-07 04:42:18 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:42:18 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:42:18 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:42:18 INFO ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:42:18 INFO Patch completed normally (patcher)
2013-03-07 04:42:18 INFO Patching end
2013-03-07 04:42:18 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:42:18 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-03-07 04:42:19 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:42:19 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-03-07 04:42:19 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:42:19 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:42:19 INFO Patch completed normally (eualas)
2013-03-07 04:42:19 INFO Patching end
2013-03-07 04:42:37 INFO User logs in.
2013-03-07 04:42:37 INFO Auto patch is starting...
2013-03-07 04:42:37 INFO Chosen environment is swtor
2013-03-07 04:42:37 INFO Starting patch of product retailclient_swtor
2013-03-07 04:42:38 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:42:38 INFO Download: http://manifest.swtor.com/patch/reta....patchmanifest (159.153.92.50 )
2013-03-07 04:42:38 INFO Manifest Loaded: retailclient_swtor, current=85/upcoming=-1/required=86
2013-03-07 04:42:38 INFO Dependency Set: http://manifest.swtor.com/patch/movi....patchmanifest
2013-03-07 04:42:38 INFO ManifestState=Dependency: retailclient_swtor, current=85/upcoming=-1/required=86
2013-03-07 04:42:38 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:42:38 INFO Download: http://manifest.swtor.com/patch/movi....patchmanifest (159.153.92.50 )
2013-03-07 04:42:38 INFO Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2013-03-07 04:42:38 INFO ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2013-03-07 04:42:38 INFO This environment patches assets.
2013-03-07 04:42:38 INFO Dependency Set: http://manifest.swtor.com/patch/asse....patchmanifest
2013-03-07 04:42:38 INFO ManifestState=Dependency: retailclient_swtor, current=85/upcoming=-1/required=86
2013-03-07 04:42:38 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:42:38 INFO Download: http://manifest.swtor.com/patch/asse....patchmanifest (159.153.92.50 )
2013-03-07 04:42:38 INFO Manifest Loaded: assets_swtor_main, current=104/upcoming=-1/required=105
2013-03-07 04:42:38 INFO ManifestState=Download: assets_swtor_main, current=104/upcoming=-1/required=105
2013-03-07 04:42:38 INFO Download: http://127.0.0.1:49325/app/download.solidconfig (127.0.0.1 )
2013-03-07 04:42:38 INFO Download: http://cdn-patch.swtor.com/patch/***...to105.solidpkg (8.27.83.126 8.254.3.126 )
2013-03-07 04:42:39 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...to105.solidpkg
2013-03-07 04:42:39 INFO Download Creating: http://cdn-patch.swtor.com/patch/***...to105.solidpkg
2013-03-07 04:42:39 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...to105.solidpkg
2013-03-07 04:42:39 INFO Patching group: assets_swtor_main 104->105
2013-03-07 04:42:39 INFO Patching file: assets_swtor_main 104->105
2013-03-07 04:42:39 INFO Recognized assets_swtor_main version 105
2013-03-07 04:42:39 INFO Download: http://cdn-patch.swtor.com/patch/***...n_104to105.z01 (8.27.83.126 8.254.3.126 )
2013-03-07 04:42:39 INFO Download Downloading: http://cdn-patch.swtor.com/patch/***...to105.solidpkg
2013-03-07 04:42:53 INFO Download: http://cdn-patch.swtor.com/patch/***...n_104to105.zip (8.27.83.126 8.254.3.126 )
2013-03-07 04:42:56 INFO Download Complete: Complete: http://cdn-patch.swtor.com/patch/***...to105.solidpkg
2013-03-07 04:42:56 INFO ManifestState=Patch: assets_swtor_main, current=104/upcoming=-1/required=105
2013-03-07 04:57:29 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=3/7/2013 10:42:8, written=7/26/2012 19:54:2
2013-03-07 04:57:29 INFO -----------------------------(360)-----------------------------
2013-03-07 04:57:30 INFO SpecsHash=4134070095.3077866053
2013-03-07 04:57:30 INFO Starting patcher patch
2013-03-07 04:57:30 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:57:30 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:57:30 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:57:31 INFO Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2013-03-07 04:57:31 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:57:31 INFO ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2013-03-07 04:57:31 INFO Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:57:31 INFO ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2013-03-07 04:57:31 INFO Patch completed normally (patcher)
2013-03-07 04:57:31 INFO Patching end
2013-03-07 04:57:31 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2013-03-07 04:57:31 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:57:31 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-03-07 04:57:31 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2013-03-07 04:57:32 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:57:32 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2013-03-07 04:57:32 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:57:32 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2013-03-07 04:57:32 INFO Patch completed normally (eualas)
2013-03-07 04:57:32 INFO Patching end

OwenBrooks's Avatar


OwenBrooks
03.07.2013 , 05:27 AM | #4
Do you happen to use SWTOR UNLEASHED, just checking in case you do.

If you do Start SWTOR UNLEASHED and when given the option on how you would like to start the launcher click "swtor retail".

If not please disregard

aallancole's Avatar


aallancole
03.07.2013 , 05:48 AM | #5
yup that did it thanks

OwenBrooks's Avatar


OwenBrooks
03.07.2013 , 05:54 AM | #6
Glad to hear mate , great news