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A Summary of Increased Repair Cost Problems (for BW/EA)

STAR WARS: The Old Republic > English > General Discussion
A Summary of Increased Repair Cost Problems (for BW/EA)
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BaronV's Avatar


BaronV
02.21.2013 , 09:27 AM | #1231
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,

Thank you all for your feedback on the changes to repair costs introduced with Game Update 1.7. Upon review, we agree with you that repair costs did become too high with this latest Game Update. To that end, we will be making a change to how these repair costs are calculated, starting with our next scheduled maintenance. Repair costs will now be calculated based on the combined value of all the mods installed in the shell, excluding the value of the shell itself. Players will see a noticeable reduction immediately after the change goes in.

Additionally, wed like to apologize for the inconvenience that we introduced.

As a thank you for your patience during this time, we will also be reducing ALL repair costs by 50% once the aforementioned change goes in with the next scheduled maintenance. This will last all the way through until early access to Rise of the Hutt Cartel launches.

Your feedback is important to us, and we hope that this resolution alleviates the repair costs concerns. Thanks again for your patience.
See Guys? Unsubbing as well as making a hue and cry on the forums DOES work!

IN your face biodrones!!

PS: Thank you Joveth Gonzalez. This is most acceptable to me. I shall strongly consider re-subbing at the soonest and maybe even buy the RotHC now that you have released the patch notes. You have just made my day
I used to be a Jedi like you - until I took a blaster bolt to the knee

BaronV's Avatar


BaronV
02.21.2013 , 09:28 AM | #1232
Quote: Originally Posted by portichae View Post
Dear Mr. JovethGonzalez,

This is the type of honest and straightforward response customers want to receive. You acknowledged the problem, apologized to your customer and explained how the development team intend to resolve the issue.

Thank you,

Happy Customer
Agreed and very well put i must say!
I used to be a Jedi like you - until I took a blaster bolt to the knee

DarthFamine's Avatar


DarthFamine
02.21.2013 , 10:33 AM | #1233
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone,

Thank you all for your feedback on the changes to repair costs introduced with Game Update 1.7. Upon review, we agree with you that repair costs did become too high with this latest Game Update. To that end, we will be making a change to how these repair costs are calculated, starting with our next scheduled maintenance. Repair costs will now be calculated based on the combined value of all the mods installed in the shell, excluding the value of the shell itself. Players will see a noticeable reduction immediately after the change goes in.

Additionally, wed like to apologize for the inconvenience that we introduced.

As a thank you for your patience during this time, we will also be reducing ALL repair costs by 50% once the aforementioned change goes in with the next scheduled maintenance. This will last all the way through until early access to Rise of the Hutt Cartel launches.

Your feedback is important to us, and we hope that this resolution alleviates the repair costs concerns. Thanks again for your patience.

Most Excellent
"It might be fear, or anger, or hatred, or perhaps even suffering that makes a man fall to the dark side, but it is without a doubt regret, that keeps him there."
-Darth Famine
www.RJKgaming.com

Levity's Avatar


Levity
02.21.2013 , 11:26 AM | #1234
Quote: Originally Posted by BaronV View Post
See Guys? Unsubbing as well as making a hue and cry on the forums DOES work!

IN your face biodrones!!

PS: Thank you Joveth Gonzalez. This is most acceptable to me. I shall strongly consider re-subbing at the soonest and maybe even buy the RotHC now that you have released the patch notes. You have just made my day
Just to clarify, anyone who did not give two craps about the upgraded repair costs, not defending that they should be in the game, but DIDN'T CARE AT ALL, and voiced it was called a biodrone, so obviously in our faces that they changed!!! Even though we didn't give a hoot to begin with. Good post.

Urael's Avatar


Urael
02.21.2013 , 03:07 PM | #1235
Quote: Originally Posted by kevlarto View Post
Don't know if it was an experiment or not, but I figured they looked at metrics, seen huge decline in raiding over the weekend, had a huge batch of folks un-sub and the exit survey stated that repair costs was one of many reasons, they had no choice, I don't believe they did any of this for me and you they did it to save thier own bacon, and revenue.

But for what ever reason, I am glad they did in the end, they still have a lot to learn about customer service thats for sure..
They were wrong again. This is consistant with past performance. I've been jerked around enough. I sincerly hope things improve for you and everyone sticking with the game but, for me, they have a year of my time and treasure and will get no more. Take care.

thomasbaxter's Avatar


thomasbaxter
02.21.2013 , 03:17 PM | #1236
Thank god!!!! QUEUE ME UP FOR NIGHTMARE MODE PLEASE

Rafaman's Avatar


Rafaman
02.21.2013 , 03:26 PM | #1237
Quote: Originally Posted by BaronV View Post
See Guys? Unsubbing as well as making a hue and cry on the forums DOES work!

IN your face biodrones!!

PS: Thank you Joveth Gonzalez. This is most acceptable to me. I shall strongly consider re-subbing at the soonest and maybe even buy the RotHC now that you have released the patch notes. You have just made my day
lol! Unsubbing FTW then? I give you all the credit for this change BaronV. You saved us all.

thomasbaxter's Avatar


thomasbaxter
02.21.2013 , 05:13 PM | #1238
and just saw the 2.0 stuff. Athiss HM, new ops etc. Oh baby this is what I'm talking about

AmberGreen's Avatar


AmberGreen
02.27.2013 , 11:19 AM | #1239 Click here to go to the next staff post in this thread. Next  
Hi everyone! I just wanted to come in and discuss the two updates we did to repair costs with today's patch. These can both be found in the patch notes.

First, this update changed the way that repair costs are calculated for all modifiable gear. This update will definitely reduce repair costs that were increased with Game Update 1.7:
  • Repair costs for modifiable gear will now calculate based only on the equipped mods.
In addition to this, we have made a temporary reduction across the board for repair costs. This reduction has been done to thank all of you for your patience as we worked on this situation.
  • All repair costs have been reduced by 50% until Game Update 2.0.

It should be noted that after Game Update 2.0 repair costs will change again as we remove the 50% discount, but the change to modifiable gear calculations will remain. (To be clear, this means that after 2.0, repair costs will still be significantly lower than after Game Update 1.7.)

Amber Green | Live Services Specialist
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DarthTHC's Avatar


DarthTHC
02.27.2013 , 11:32 AM | #1240
Thanks for the reminder, Amber.

I'm looking forward to seeing what the costs are now.

Wait, did I just say I want my character to die?!?!?!
Human beings see oppression vividly when they're the victims. Otherwise they victimize blindly and without a thought. ~ Isaac Bashevis Singer