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Did not receive purchased Cartel Coins

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Did not receive purchased Cartel Coins
 
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SinikalMunkey's Avatar


SinikalMunkey
02.19.2013 , 06:25 AM | #111
Made two purchases at 0415 pst 2/19/13 for 5500 and 1050 coins. Got a purchase receipt on the official site, but no confirmation email or bank charge as of yet.

UPDATE: At 0545 I noticed the coins were added to my account for both transactions.

NaughtyDD's Avatar


NaughtyDD
02.19.2013 , 06:26 AM | #112
Same problem, except I didn't get the emails. I got the Thank you for your purchase screen, but didn't get anything, so figured I'd read to fast and re-purchased. Still nothing.

Agasfer-EG's Avatar


Agasfer-EG
02.19.2013 , 06:35 AM | #113
Made today a purchases for 5500 coins. Did't get a purchase receipt on the official site, and no confirmation email or bank charge as of yet.

Beesodd's Avatar


Beesodd
02.19.2013 , 06:37 AM | #114 Click here to go to the next staff post in this thread. Next  
Thanks for the posts everyone. I'm just posting again to let you know that we are aware of the issue and are working to fix it.

Thanks again and sorry for the delay.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Gaelrith's Avatar


Gaelrith
02.19.2013 , 06:38 AM | #115
Made 3 purchases of CC this morning about 4 hours ago, no dice on my Coins, but do have confirmation emails of the orders..Please fix this.

thepisin's Avatar


thepisin
02.19.2013 , 06:51 AM | #116
Same problem

Amsterdamus's Avatar


Amsterdamus
02.19.2013 , 07:20 AM | #117
COins recieved , thank you.
Toñy,Scoundrel, Tomb of Freedon Nadd.

Beesodd's Avatar


Beesodd
02.19.2013 , 07:22 AM | #118 This is the last staff post in this thread.  
Thanks for the update, Amsterdamus.

Can anyone who had this issue please check their balance again.

Also, I'll just post a reminder that players might wish to close tickets if they have raised them for this issue, and it is resolved for them.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

SinikalMunkey's Avatar


SinikalMunkey
02.19.2013 , 07:52 AM | #119
Quote: Originally Posted by Beesodd View Post
Thanks for the update, Amsterdamus.

Can anyone who had this issue please check their balance again.

Also, I'll just post a reminder that players might wish to close tickets if they have raised them for this issue, and it is resolved for them.
At 0545 I noticed the coins were added to my account for both transactions I made about an hour and a half earlier.

ComarIVR's Avatar


ComarIVR
02.19.2013 , 10:03 AM | #120
You people are lucky you can even buy the coins, I have been trying for a month (not joking) about 50 times and I only got to purchase them ONCE! This is the Credit Card I use for everything so the problrm isn't there, been trying to contact support on the phone but it is already a 20min wait.... this is ridiculous really, Bioware/EA has to improve this or this game is faded to fail eventually, the community can only take so much.
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