5h:45mins

I would have to have a missing limb spouting blood to stay on hold for 6 hours. I would say your a trooper but it sounds more like stupidity to me.

Whilst I don't necessarily agree that you should be kept on hold for near to 6 hours in the hope that a simple issue can be dealt with it seems massively excessive on your part to sit on hold for that long. I mean really, do you not have anything better to be doing? Most people (and I speak for people I know; family, friends, colleagues, etc) would simply hang up the phone after say 15 minutes and try again later.

It was your choice to sit in a phone queue for 6 hours. If you don't like the wait time, the onus is on you to terminate the call and make arrangements to contact later. EAware aren't responsible for the misuse of your time, you are

I know Irisa, played with him on our no-more-existing server where we maintaned a riendly rivalry on pvp and I even made an alt in his guild shortly before transfers. This guy is credible I and there is no way this is a troll post. 5 hours and 45 minutes. Damn.

So now I am to blame for trying to sort my issue with BioWare customer service ? How did we end up from me being on hold for almost 6 hours to me being an idiot for waiting that long? Really, we start to detract from the real picture and insult someone who has been wronged by BioWare on two levels? Please find below ...


1. They cancelled my sub for no reason. No e-mail no nothing.
2. Their Paypal system refused to accept my resub
3. I waited the 'magic one hour' they say in their message and nothing happened.
4. I followed BioWare procedure to call their customer service and they jerked me around for almost 6 hours.
5. They same card on the paypal account that was cancelled by BioWare is working now.



I have over 10 million credits, 5 level 50s all denova nightmare able, my toon is the GM of a very big guild, logging f2p for me was not an option but a very last resort to pass the gm to someone else and quit the game by being kicked out without doing anything wrong.

Hey stahl,


Yeah ... quite a sad situation and it seems that the consensus on these boards is that everyone is a troll nowadays. . What is even worse is that I end up justifying myself in a thread in which I am the clear victim of poor support and lack of respect.

You obviously love the game, or you would not spend 15 hours a day (15 hours a day?!?) playing. It would be a shame if you let one bad CS experience ruin your opinion of the entire game. Just chalk it up as one of life's bad experiences and get back to having fun!

*our secret*

I close my eyes when I sleep and all i see is ...leap, overload saber, zealous strike, cauterize, merciless, masterstrike ...

Maybe EAware were hoping that you would give up and spend those 6 hours doing something better with your life than dedicating them to a game? Even though they are all out for money, I bet they view even your case as a tad obsessed

I will probably get banned for this, but a while back I could not purchase Cartel Market items with my Debit Card....for some reason I was running in to an issue with the billing department even though I had more than enough cash on my card to make payments needed to buy the cartel items. I posted about customer service's fail and was banned from the forums for talking about it. Then I was banned again for talking about being banned for no reason. I will probably get banned again for telling you the story...but I honestly don't care. They invent reasons to ban you from the forums. They gave me the reason of, "You can not discuss actions taken against your account" even though my card issue was no action taken, it was a bug within their system. So they banned me for talking about it. After my ban was lifted, I gave them a real reason to ban me by showing my discontent for the first ban that was way out of line.

So anyway, just a heads up, continue talking about this subject, you risk an idiot moderator who has no idea what the forum rules are and how to apply them, banning your forum account over this. If it happened to me, it can happen to you.

Having had a 3 hr experience in the semi-recent past with CS, this does not surprise me at all. The fact that you would get flamed does.

My 3 hr hold was just before they removed the toll free number. I have to use my cell to call them now, any guesses how many times an iPhone could stay connected to a call for more than an hour? I'd put an iPhone holding a 5 hour call at about 0.0002%.

I've posted about my adventures with them many times without a peep. That's weird and makes me think something else was going on? My issue was not getting Cartel Coins each month even though I had been a subscriber for a while. I never got any without calling/tickets until the end of the this past month when I got my first scheduled stipend. If it stays fixed I'll have no issues at all anymore. <Knock on wood>