Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

The login service is currently unavailable. Please visit our forums...

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
The login service is currently unavailable. Please visit our forums...
 
First BioWare Post First BioWare Post

dlcj's Avatar


dlcj
02.16.2013 , 11:38 PM | #181
Was having the issue but just got in. Tried entering the game without entering my security key just wanted to see if it would get me a different result. It gave me a different result and it failed due to not entering the key. After that failed, I reentered my info this time with the security key and it went through successfully.

wairuakaha's Avatar


wairuakaha
02.16.2013 , 11:39 PM | #182
Fckn hell man!!! Every fcknweek they break smthng!!! Uuuurrrggggh!! And we are paying for this garbage!!!
Quote:
"First, you can continue as a subscriber, which gives you unlimited access to ALL game features and future Game Updates at no additional charge." - Jeff Hickman - Executive Producer - Star Wars: The Old Republic

Destroyedberg's Avatar


Destroyedberg
02.16.2013 , 11:40 PM | #183
Quote: Originally Posted by Beruthien View Post
Greetings cynosural,

Please try all of the troubleshooting steps below and attempt to log in after every step as anyone of these could resolve the issue.
  • Ensure that your computers and accounts date, time and time zone are set correctly.
  • Try flushing your DNS cache.(When doing this make sure you run the cmd as administrator.)
  • If you see a patch folder in the game installation folder when the launcher is closed please delete it.
  • Remove and re-add firewall and antivirus exceptions for SWTOR.exe and Launcher.exe.
  • Run FixLauncer.
  • Download the launcher installation file from www.swtor.com/download and run it over the current installation.
If these steps do not resolve the issue please come back to us.

I hope this helps!
WORKED! but I skipped to FixLauncher then followed up w/the last step and it worked. THX!

Niles's Avatar


Niles
02.16.2013 , 11:41 PM | #184
I'm currently having the same problem as everyone else is with logging into the game as well as having issues with connections when I'm in game. I've been at 98ms and it jumps straight to 100k and then back down to 100ms. Also for those that have used the Fix launcher how long does it take for it to update? It's been sitting on the message "launcher is being updating please wait" for about 40 minutes now. Thanks for any info.

Endek's Avatar


Endek
02.16.2013 , 11:50 PM | #185
I can now login as well.

Nothing special got me in, but I had tried 4 or 5 times over the past 20 minutes before I was able to login again.

After a login failure, patch / update or dump, I also run the 'Repair Insallation' from the 'Settings' menu available from the SWTOR launcher just to make sure it isn't my end that is problematic, logged out and can still login back in... All OK for me again.

The 'Repair Installation' for me took around 5 minutes.
Endek
**********************
Server:- Dxun Battle Circle
**********************

Endek's Avatar


Endek
02.16.2013 , 11:56 PM | #186
Quote: Originally Posted by Endek View Post
I can now login as well.

Nothing special got me in, but I had tried 4 or 5 times over the past 20 minutes before I was able to login again.

After a login failure, patch / update or dump, I also run the 'Repair Insallation' from the 'Settings' menu available from the SWTOR launcher just to make sure it isn't my end that is problematic, logged out and can still login back in... All OK for me again.

The 'Repair Installation' for me took around 5 minutes.
Oh dear.... can not login again... Must be the other end... Will wait it out....
Endek
**********************
Server:- Dxun Battle Circle
**********************

TeilCron's Avatar


TeilCron
02.17.2013 , 12:00 AM | #187
I too am having this problem, I tried
the fix launcher
can't use the repair launcher option as it's greyed out
the patch folder isn't there when launcher is closed.

and nothing else works , have tried 6 times to login in the past 20 mins.
Sto'Vo'Kor DreddPool Raz'Taruran

Martin_Katarn's Avatar


Martin_Katarn
02.17.2013 , 12:01 AM | #188
Same here i cant login at all it says to come to the forums ((

Rigsta's Avatar


Rigsta
02.17.2013 , 12:04 AM | #189
Managed to log in once.

Logged out to re-sub after realizing unlocking stuff would cost 6 month's worth of sub price and I'd still have restrictions that are impossible to remove (wth BWEA?). Can't log in again now.

Siofra's Avatar


Siofra
02.17.2013 , 12:06 AM | #190
I am have the same issue. I even tried a fresh install, as well as a launcher fixer. My boyfriend was able to log into his account with no problems just 5 minutes before me.