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Bought Cartel Coins...took my money, but no coins...

STAR WARS: The Old Republic > English > Customer Service
Bought Cartel Coins...took my money, but no coins...
First BioWare Post First BioWare Post

seanwins's Avatar


seanwins
02.15.2013 , 12:34 PM | #31
Got mine as well thanks guys.

Orice's Avatar


Orice
02.15.2013 , 12:50 PM | #32
.....lol I still haven't even gotten an email let alone my coins.

Naugor's Avatar


Naugor
02.15.2013 , 12:52 PM | #33 Click here to go to the next staff post in this thread. Next  
Heya everyone,

As many of you have already reported back (thanks!), this issue has been resolved.

Happy shopping on the Cartel Market.
Naugor | BioWare Customer Service - Forum Support

Orice's Avatar


Orice
02.15.2013 , 01:41 PM | #34
Quote: Originally Posted by Naugor View Post
Heya everyone,

As many of you have already reported back (thanks!), this issue has been resolved.

Happy shopping on the Cartel Market.
LOL....I started this post and still haven't even gotten an email for my purchase...how is it fixed????

Orice's Avatar


Orice
02.15.2013 , 02:11 PM | #35
Bump!

Naugor's Avatar


Naugor
02.15.2013 , 02:12 PM | #36 This is the last staff post in this thread.  
Hi Orice,

We just thoroughly investigated the issue with your purchase. According to the information I have received your purchase has unfortunately failed as the payment could not be processed. The funds will be back in your account within the next 5 days and we would like to suggest to you to check with your bank prior to making another purchase.

If you still experience any issues afterwards, please do not hesitate to get in touch with our Customer Service team by telephone.

Spoiler

Thank you for your patience and your understanding.
Naugor | BioWare Customer Service - Forum Support

mdahm's Avatar


mdahm
02.15.2013 , 02:14 PM | #37
My issue is solved too, thanks.

I guess Orice had another problem, judging from his description details (especially the "no mail" thing).
Had this too once, btw, but in my case the whole transaction failed completely. Meaning: No money had been transferred at all, paypal simply didn't went through with my request.

Orice's Avatar


Orice
02.15.2013 , 02:18 PM | #38
It failed?.....But money was still withdrawn instantly? And now it will take 5 days for my money to be put back? What a crock of ****.

Orice's Avatar


Orice
02.15.2013 , 02:19 PM | #39
Put my money back as fast as you took it!

Redgemini's Avatar


Redgemini
02.19.2013 , 02:21 AM | #40
So the problem does not appear to be completely fixed cuz I just purchased 2 coin packs and got both emails but no coins