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Bought Cartel Coins...took my money, but no coins...

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Bought Cartel Coins...took my money, but no coins...
First BioWare Post First BioWare Post

Orice's Avatar

02.15.2013 , 10:57 AM | #1
I just bought some cartel coins...or tried too. Took my money but didn't give any coins. Is this how this works....really?!?

Beesodd's Avatar

02.15.2013 , 11:00 AM | #2 Click here to go to the next staff post in this thread. Next  
Hello Orice,

How long ago was this? Sometimes it can take a short while for the coins to come through. Did you receive a confirmation email?


Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Orice's Avatar

02.15.2013 , 11:03 AM | #3
So withdrawing money from my bank is instant, but I have to wait for the coins to arrive? No email.

sparkykey's Avatar

02.15.2013 , 11:06 AM | #4
just purchased $80 worth of coins, no email, no coins but you sure as hell took my money FIX THIS NOW

sparkykey's Avatar

02.15.2013 , 11:07 AM | #5
Correction, I did get the e-mail, but still no coins!

mdahm's Avatar

02.15.2013 , 11:12 AM | #6
Quote: Originally Posted by sparkykey View Post
Correction, I did get the e-mail, but still no coins!
same here! I bought two cartel coin packages via paypal (5:55 pm CET), mails arrived to both transactions (one from swtor and one from paypal for each buy; i can deliver the bill numbers if needed), but my cartel coin account is still the same. As well ingame as on the "My Swtor" site.

This morning (before the maintenance), I already purchased two packages of cartel coins. These transactions were 100% correct, the coins instantly were on my ingame account.

Edit: Server is Red Eclipse, if that matters.

Ecliption's Avatar

02.15.2013 , 11:16 AM | #7
Same thing here. Just bought 2040 coins. Took my money but no coins showing up..... Why is the withdraw from my account instant but not the cartel coins transfer??

Thornedancer's Avatar

02.15.2013 , 11:17 AM | #8
I'm having same issue, please fix

narimshah's Avatar

02.15.2013 , 11:22 AM | #9
I'm having same issue,i have bought them at 18:13:22 CET but my ledger on store is empty

kobiofe's Avatar

02.15.2013 , 11:25 AM | #10
Same problem here...bought 2400 coins almost an hour ago, My in-game balance says I have 4. Received both confirmation emails with order number.