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Disappearing new mail messages

STAR WARS: The Old Republic > English > Customer Service
Disappearing new mail messages
First BioWare Post First BioWare Post

Vective's Avatar


Vective
05.06.2012 , 10:35 AM | #1
Good afternoon;

I placed 3 items up on the GTN 2 days ago. Today, when I logged in, I saw I had 3 new in game mails. I went over to the mail box, and checked it out. Only problem, my mail box was empty, despite my UI still informing me I had 3 pending new messages. I double checked the GTN and my items were no longer listed for sale.

The items/cash are now missing.

To clarify, these were NOT old messages I never bothered deleting, but were, in fact, brand new mail/messages.

At least one other person in my guild has had this happen as well.

Thanks

Beesodd's Avatar


Beesodd
05.06.2012 , 11:25 AM | #2 Click here to go to the next staff post in this thread. Next  
Hi Vective,

Please create a ticket about this in-game, including the following details, and we will investigate.
  • Affected character and server
  • Approximate time that mails went missing.
  • Names of the items to be sold(if you can remember them)
  • Anything else you consider relevant.

With this information, we will do our best to get your mails restored.

Thanks.

Beesodd | BioWare Customer Service - Forum Support

Auxd's Avatar


Auxd
02.10.2013 , 06:12 PM | #3
Restoration request (LOST MAIL)
TOFN: Comrader to Shadowflames
Components of Resolve Armoring 27 (6 stus, 2 matr.. etc)
Sent like 2 days ago

Writing here because i can't create ticket in the game (error)

Cerimon's Avatar


Cerimon
02.11.2013 , 07:00 AM | #4 This is the last staff post in this thread.  
Hi Auxd,

You can contact Customer Service directly using the form on this page.

Cerimon | BioWare Customer Service - Forum Support