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Dont Receive Additional Monthly Cartel Coins

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Dont Receive Additional Monthly Cartel Coins
First BioWare Post First BioWare Post

TheSeventhJedi's Avatar

01.25.2013 , 03:34 PM | #261
Still waiting for mine this month as well. No response to ticket. No coins. You better bet that money sure left my account on time. I wonder if we had gotten our coins, but not gotten charged our monthly sub, how long THAT would've taken to fix?
Click for free things, please:

(It's a referral link - whether you're a new or returning member,
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Swanea's Avatar

01.25.2013 , 03:41 PM | #262
Was billed on the 17th, usually I get my Coins on the 20th. Today is the 25th and I have still not received any.

I also put in a ticket with no response yet.
Swanea Stormrider

WAR - WoW - LotRO - SWG
Internecion - Apex - FotR - EE/BoT/SWoT

KarethRiker's Avatar

01.25.2013 , 03:48 PM | #263
Same thing. Last month I got my email on 12/20 this month no email and no coins.
Kareth Kalzeth Kairieth Karzeth Karyeth
Kelschuz Staccia Karjeth Karxeth
The Last Centurions - The Harbinger

Ultimate's Avatar

01.25.2013 , 03:50 PM | #264
its seems bioware can only really get the billing right....
"Shoot a nuke down a bug hole, you got a lot of dead bugs"

Its not a's an Ambush!

Ellyria's Avatar

01.25.2013 , 03:52 PM | #265
Adding my name to the list as well.

Last Monthly Stipend Received - 12/22/2012
Billed - 01/21/2013
The Ebon Hawk ~ The Highwind Legacy
Irritated Statement: Master, if you insist on echoing everything I say, this already tedious conversation is in danger of becoming even longer.

Valeforth's Avatar

01.25.2013 , 04:02 PM | #266
I have the same problem as many here. I have received my coins for my security key but not for my subscription.

As detailed below here are my last 3 received

01/21/2013 None Received and still waiting.
01/14/2013 Security Key Monthly Grant
12/21/2012 Subscriber Monthly Grant: 500 Cartel Coins
12/15/2012 Security Key Monthly Grant
"Gentlemen, you can't fight in here! This is the War Room!"

DarkDajin's Avatar

01.25.2013 , 04:03 PM | #267
Perhaps they need to be 'persuaded' to get things such as this in order...

As per European consumer legislation. Continuing to offer to sell a product (subscriptions) of which the seller (EA/Bioware) is aware that it cannot (in part/completely) deliver, is a breach of consumers rights.

So basically if this gets serious enough, we could approach the good folks in Brussel to investigate...and if the offending party is found guilty, they might even get a few hundred thousand euro fine, depending on how much they earned selling a defunct product.


Anarchistic's Avatar

01.25.2013 , 04:30 PM | #268
Will put myself in here also, just checked and no coins for this month either, other months it has been granted on either the eleventh, fifteenth or twenty second.

Slowpokeking's Avatar

01.25.2013 , 04:32 PM | #269
I called them and got it,

pls call them if you want your CC.

Shaz's Avatar

01.25.2013 , 04:33 PM | #270
11/21/2012 Subscriber Monthly Grant
12/21/2012 Subscriber Monthly Grant
See a pattern here? Oops, wait...

My Security Key grant has been on time, and actually was one day early this month (I received it on the 14th instead of the 15th).

Whatever the date happens to be for my Monthly Grant (and it had better be soon, and it had better be with something a bit more than an 'oops sorry for the delay'), I expect my due date for my Grant to remain on the 21st. I mean, if I finally receive my Grant on the 28th, my new Grant Date had better NOT be the 28th, it had better remain the 21st. And considering that I am billed on the freaking 16th but don't get my Grant until the 21st, I already consider not receiving my Grant until the 21st to be receiving it late.