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Funds deducted from account but CCoins not in account

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Funds deducted from account but CCoins not in account
 
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TuF_WOLVERINE's Avatar


TuF_WOLVERINE
01.24.2013 , 08:50 AM | #31
Purchased 2400 cc around 3am no problem but then at 6:19am it didn't add in right away on the website... refreshed my screen and I saw the transaction appear in my account on the swtor. I proceeded to go into the game to spend it.. no cartel coins.. came back to the webpage... relogged.. now the transaction doesn't show up on SWTOR website... rechecked paypal.. it still shows completed and was not returned...


Order Description:
2400 Cartel Coins
Invoice ID:
590306037109
Date:
Jan 24, 2013
Time:
06:19:03 PST
Status:
Completed

UPDATE:
Now its suddenly shown back up in the SWTOR website 0.o perhaps it fixed itself.. its usually instant...6:53AM 30 minutes later.
Barq's Has Bite

jazzyfae's Avatar


jazzyfae
01.24.2013 , 08:53 AM | #32
Just got mine. Took about an hour. Hope everyone else gets theirs as well
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KaneNL's Avatar


KaneNL
01.24.2013 , 08:56 AM | #33
My cartel coins are added now.

Akeraz's Avatar


Akeraz
01.24.2013 , 08:57 AM | #34
Mine just showed up aswell.

OshaoXin's Avatar


OshaoXin
01.24.2013 , 09:01 AM | #35
My coins have arrived. I rate this post 3/5, because I'm not sure if it helped or if our orders
were merely set in queue. Took ~2 hours for my coins.

Beesodd's Avatar


Beesodd
01.24.2013 , 09:07 AM | #36 Click here to go to the next staff post in this thread. Next  
Thanks for the updates guys, these should be gone through for everyone before long.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

princezor's Avatar


princezor
01.24.2013 , 09:08 AM | #37
Just got my 1500 coins! Thanks!

Beesodd's Avatar


Beesodd
01.24.2013 , 09:30 AM | #38 Click here to go to the next staff post in this thread. Next  
Splendid.

This should be resolved for everyone now, please post again if you are still encountering today's issue.

Thanks again.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

XShadowofIntentX's Avatar


XShadowofIntentX
06.01.2013 , 10:08 PM | #39
Just bought 1050 CC and still says that i have the 20 CC's that I had before, in the conformation email said it would be instant. Well, it wasn't, please help.

RobRam's Avatar


RobRam
06.01.2013 , 10:15 PM | #40
Bought 2x 2400 Cartel Coins and have not received them.
ORDER NUMBER: 1115633219
DATE: 01 Jun 2013 17:30 GMT

ORDER NUMBER: 1115638756
DATE: 01 Jun 2013 17:29 GMT
-"This is our galaxy. Ours to corrupt. Ours to enslave. The gods will not be denied their prize."-