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Funds deducted from account but CCoins not in account

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Funds deducted from account but CCoins not in account
 
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TheKingsVillian's Avatar


TheKingsVillian
01.24.2013 , 06:01 AM | #1
I have just made a purchase on the website
INVOICE NUMBER: 961035914

The funds have been deducted from my account on my banks website, but you are yet to add the coins to my account.

This has never happened before, all other purchases have been instantly applied.

Please look into this and fix ASAP.

On another note im still waiting for my monthly cartel coin allotment, please also see to this.

Regards.

Beesodd's Avatar


Beesodd
01.24.2013 , 06:09 AM | #2 Click here to go to the next staff post in this thread. Next  
Thanks for the report TheKingsVillian,

We have another report of this now too. Can you post the amount of coins (approximately) you tried to purchase (it's ok if you don't wish to)?

The monthly grant issue is a separate one, and we're looking into it.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

TheKingsVillian's Avatar


TheKingsVillian
01.24.2013 , 06:12 AM | #3
1050 Points, happy to help to get this sorted.

Beesodd's Avatar


Beesodd
01.24.2013 , 06:14 AM | #4 Click here to go to the next staff post in this thread. Next  
Thanks.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

TheKingsVillian's Avatar


TheKingsVillian
01.24.2013 , 06:16 AM | #5
SERVER: The red eclipse.
Was the server i was on when i made the purchase, if that helps out.

Thank you for the speedy replies. Many thanks.

Syberwind's Avatar


Syberwind
01.24.2013 , 06:17 AM | #6
Same problem here. Bought 2400 CC. Order# 961030810

GreedTheSinner's Avatar


GreedTheSinner
01.24.2013 , 06:23 AM | #7
Same issue here for 1050 coins. Order No. 961054967 and it did take money out from my bank account.

SoleMac's Avatar


SoleMac
01.24.2013 , 06:24 AM | #8
Yep, just what happend a week earlier. No coins added. Last week it took ~3 hours until cartel coins arrived after posting in a similar thread.

Beesodd's Avatar


Beesodd
01.24.2013 , 06:30 AM | #9 Click here to go to the next staff post in this thread. Next  
Keep the reports coming.

Thank you all.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Althire's Avatar


Althire
01.24.2013 , 06:35 AM | #10
Also having this problem just added 2400 coins and nothing on my ledger.

Also on red eclipse.
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