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Phantom and Spymaster gear changes

STAR WARS: The Old Republic > English > General Discussion
Phantom and Spymaster gear changes
First BioWare Post First BioWare Post

Tatile's Avatar


Tatile
01.16.2013 , 06:16 PM | #1081
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone, as Damion mentioned in an earlier forum post, this was incredibly important for the development team to resolve. We think that we’ve found the best solution for all users affected by the changes made to the Spymaster, Phantom, Trailblazer, and Preceptor outfits in Patch 1.6.2. In Game Update 1.7 (which should be going live in the next month or so), we are going to offer versions of the aforementioned outfits as they appeared before the 1.6.2 changes in addition to the current versions that appear in the Cartel Market Packs. Players will be able to obtain (via Cartel Packs) both the “Classic” (pre 1.6.2) versions of the outfits and the current versions (post 1.6.2).

What about players who already purchased this before the 1.6.2 changes? Or even the players that enjoy the new looks? We’re going to do what’s best for all and in the next major Game Update, any player that has any pieces of the four outfits (Spymaster, Phantom, Trailbazer, and Preceptor) will receive the “Classic” version (pre 1.6.2) of those pieces as well, at no extra cost.

We will scan the bank, currently equipped items, and personal mail to check for the pieces to these outfits, so be sure to remove them from a Guild Bank before then (don’t worry, we will let people know well ahead of time when the next Game Update will go live). If we find that you own these pieces, we will mail you the “Classic” versions of these items. These extra outfit pieces will be unbound, so you may do whatever you like with them. If an item is on the GTN during the maintenance when we make this change, the auction will be canceled and you will receive both versions of the item in the mail after we come back out of maintenance.

We feel that this is the best possible design decision to make all of our players happy and we will continue to improve our internal processes in order to prevent a situation like this from happening again.

Thank you for your patience, and thank you for continuing to support Star Wars: The Old Republic.
Thank you for explaining when and how - this is definitely the kind of communication we need more often

AsheraII's Avatar


AsheraII
01.16.2013 , 06:19 PM | #1082
I agree that this is an even more generous solution than any of us could hope for! Thank you very much, to Joveth, Damion, and the whole team of developers!
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Vhaegrant's Avatar


Vhaegrant
01.16.2013 , 06:27 PM | #1083
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone, ...
...Thank you for your patience, and thank you for continuing to support Star Wars: The Old Republic.
Thank you for the feedback and the ETA for the fix. I look forward to getting my ninja-biker-superspy fix in the near future

Tetsuos-despair's Avatar


Tetsuos-despair
01.16.2013 , 06:29 PM | #1084
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone, as Damion mentioned in an earlier forum post, this was incredibly important for the development team to resolve. We think that we’ve found the best solution for all users affected by the changes made to the Spymaster, Phantom, Trailblazer, and Preceptor outfits in Patch 1.6.2. In Game Update 1.7 (which should be going live in the next month or so), we are going to offer versions of the aforementioned outfits as they appeared before the 1.6.2 changes in addition to the current versions that appear in the Cartel Market Packs. Players will be able to obtain (via Cartel Packs) both the “Classic” (pre 1.6.2) versions of the outfits and the current versions (post 1.6.2).

What about players who already purchased this before the 1.6.2 changes? Or even the players that enjoy the new looks? We’re going to do what’s best for all and in the next major Game Update, any player that has any pieces of the four outfits (Spymaster, Phantom, Trailbazer, and Preceptor) will receive the “Classic” version (pre 1.6.2) of those pieces as well, at no extra cost.

We will scan the bank, currently equipped items, and personal mail to check for the pieces to these outfits, so be sure to remove them from a Guild Bank before then (don’t worry, we will let people know well ahead of time when the next Game Update will go live). If we find that you own these pieces, we will mail you the “Classic” versions of these items. These extra outfit pieces will be unbound, so you may do whatever you like with them. If an item is on the GTN during the maintenance when we make this change, the auction will be canceled and you will receive both versions of the item in the mail after we come back out of maintenance.

We feel that this is the best possible design decision to make all of our players happy and we will continue to improve our internal processes in order to prevent a situation like this from happening again.

Thank you for your patience, and thank you for continuing to support Star Wars: The Old Republic.
And for the majority of people who spent credits for augment kits and the augmentation cost itself, I guess we'll just have to absorb the cost of buying new kits and augmenting the newly acquired pieces, or perhaps I'm wrong and should see a free item as a gift, while ignoring the aggravation of this whole fiasco?

Not trying to be difficult, but on top of the grievous error in judgement that was the inception of the problem, we have to wait another month or potentially more, plus absorb the cost of augmenting new pieces, since many of us augmented our original purchases.

What are you guys doing? For the amount of time it took to even share this possible solution the thought put into it is again much less than thorough.

Please consider the augmentation aspect of the situation and the terrible drawn-out inconvenience and frustration of it all.

Tetsuos-despair's Avatar


Tetsuos-despair
01.16.2013 , 06:37 PM | #1085
Quote: Originally Posted by AsheraII View Post
I agree that this is an even more generous solution than any of us could hope for! Thank you very much, to Joveth, Damion, and the whole team of developers!
Generous?! I'm not so sure people should be thanking the developers for anything, they should be thanking the many frustrated subscribers for their unprecedented patience with a situation that blindsided the majority of us with this issue.

This current partial solution is another example appreciation should be oriented towards the customer, no mention on augmentation costs and the idea that getting the piece you originally paid for is some type of generosity is a terrible flawed type of logic.

The item I currently own I never wanted and the developers returning my original purchase is NOT some great generous gift, it has been nothing but a test of patience, nothing more.

veyl's Avatar


veyl
01.16.2013 , 06:41 PM | #1086
Quote: Originally Posted by iamthehoyden View Post
That's a generous fix. Thank you! And thanks for the level of communication on this, it's been good to see.
This. If the original Dev team would've been this forthcoming on information and give EXACTLY what they are doing, there would be a lot more people still here. This is the kind of communication that should always be here. I'm actually shocked.

Also, I hope that 1.7 is hitting the PTR before it goes to Live in that "month or so". We want bugs caught BEFORE it's released.

Vhaegrant's Avatar


Vhaegrant
01.16.2013 , 06:44 PM | #1087
Quote: Originally Posted by Tetsuos-despair View Post
And for the majority of people who spent credits for augment kits and the augmentation cost itself, I guess we'll just have to absorb the cost of buying new kits and augmenting the newly acquired pieces, or perhaps I'm wrong and should see a free item as a gift, while ignoring the aggravation of this whole fiasco?

Not trying to be difficult, but on top of the grievous error in judgement that was the inception of the problem, we have to wait another month or potentially more, plus absorb the cost of augmenting new pieces, since many of us augmented our original purchases.

What are you guys doing? For the amount of time it took to even share this possible solution the thought put into it is again much less than thorough.

Please consider the augmentation aspect of the situation and the terrible drawn-out inconvenience and frustration of it all.
Ideally the issue should never have arisen. But it did. And now a fix has been offered. Maybe it will be intelligent enough to 'auto augment' the additional item but I doubt this will be the case. So some small cost will be incurred but at least you will have the specific look back.

Personally, I feel the look is far more important than the relatively minor cost of putting some augment slots on it. And, it is far cheaper to rip mods out of equipment now than it has ever been (although I feel it should be free, once an item and mod is bound you should be allowed to do what you want with it at no further cost).

It really isn't that expensive to augment up a set of armour, at most a couple of days doing dailies.

Khallos's Avatar


Khallos
01.16.2013 , 06:46 PM | #1088
I was wondering how many replies before someone came into whine about their fix. I think the vast majority of the community will be pleased with this solution, the developer's response and the level of communication with the community. Kudos!

Quote:
The item I currently own I never wanted and the developers returning my original purchase is NOT some great generous gift, it has been nothing but a test of patience, nothing more.
The item you formerly owned was the incorrect implementation of the item you currently own. Now, you get to own two sets of armor to make up for the error. Augmentation Kits Mk-6 range from $30-40k credits per item. The cost is insubstantial to the majority of people putting their end game mods into aesthetic pieces.

Tetsuos-despair's Avatar


Tetsuos-despair
01.16.2013 , 06:50 PM | #1089
Quote: Originally Posted by JovethGonzalez View Post
Hi everyone, as Damion mentioned in an earlier forum post, this was incredibly important for the development team to resolve. We think that we’ve found the best solution for all users affected by the changes made to the Spymaster, Phantom, Trailblazer, and Preceptor outfits in Patch 1.6.2. In Game Update 1.7 (which should be going live in the next month or so), we are going to offer versions of the aforementioned outfits as they appeared before the 1.6.2 changes in addition to the current versions that appear in the Cartel Market Packs. Players will be able to obtain (via Cartel Packs) both the “Classic” (pre 1.6.2) versions of the outfits and the current versions (post 1.6.2).

What about players who already purchased this before the 1.6.2 changes? Or even the players that enjoy the new looks? We’re going to do what’s best for all and in the next major Game Update, any player that has any pieces of the four outfits (Spymaster, Phantom, Trailbazer, and Preceptor) will receive the “Classic” version (pre 1.6.2) of those pieces as well, at no extra cost.

We will scan the bank, currently equipped items, and personal mail to check for the pieces to these outfits, so be sure to remove them from a Guild Bank before then (don’t worry, we will let people know well ahead of time when the next Game Update will go live). If we find that you own these pieces, we will mail you the “Classic” versions of these items. These extra outfit pieces will be unbound, so you may do whatever you like with them. If an item is on the GTN during the maintenance when we make this change, the auction will be canceled and you will receive both versions of the item in the mail after we come back out of maintenance.

We feel that this is the best possible design decision to make all of our players happy and we will continue to improve our internal processes in order to prevent a situation like this from happening again.

Thank you for your patience, and thank you for continuing to support Star Wars: The Old Republic.
And another thing I forgot to mention, besides the cost of augmenting, what about the cost we will have to absorb to rip out armorings, mods, enhancements and augments?

Bravo guys, bravo, just when you think there might be some thoughtful minds behind the scenes you realize it's just more typical human mediocrity, and I'm a bad man for pointing the emperor's naked behind.

Tetsuos-despair's Avatar


Tetsuos-despair
01.16.2013 , 06:58 PM | #1090
Quote: Originally Posted by Vhaegrant View Post
Ideally the issue should never have arisen. But it did. And now a fix has been offered. Maybe it will be intelligent enough to 'auto augment' the additional item but I doubt this will be the case. So some small cost will be incurred but at least you will have the specific look back.

Personally, I feel the look is far more important than the relatively minor cost of putting some augment slots on it. And, it is far cheaper to rip mods out of equipment now than it has ever been (although I feel it should be free, once an item and mod is bound you should be allowed to do what you want with it at no further cost).

It really isn't that expensive to augment up a set of armour, at most a couple of days doing dailies.
It's not about the cost, it is about the principal of the thing. Someone blindsides you out of the blue and sideswipes your vehicle causing damage to it while you were obeying the rules of the road, and what you are saying is "oh well, the cost of repair is not that bad, even though I was not at fault I'll cover it".

Are you actually serious that this is your thought process regarding liability and taking ownership of ones mistakes. This is a sad generation who's future is even sadder if this is the zeitgeist of social thinking.