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Unable to buy more Cartel Coins

First BioWare Post First BioWare Post

Nigredo's Avatar


Nigredo
01.12.2013 , 10:30 AM | #1961
accounts been fixed but honestly i have not thought to buy anything else since the error first started.. most likely won't either.. i figure i spent enough money calling the support line...if they deny payment again I'll just let the sub run out and move on to something else. In the end there is no reason to go through that amount of work just to play a game, especially when there are so many other outlets to decompress on and enjoy fully without jumping through hoops.
Llofnod dileu o ganlyniad i cymedrolwyr facist

Merovee's Avatar


Merovee
01.12.2013 , 11:21 AM | #1962
Quote: Originally Posted by Merovee View Post
My call has been escalted to a level 3 specialist! Only well, there isn't one available right now, so please, call back in five hours from now and we'll get someone on the line who can help you......
So of course, the person I talked to last night put no notes on my account and I was forced to go through my entire spiel/history/answer the same stupid questions again today. I forced the new CSR to give me ticket number this time around. Sat on hold for about an hour, finally got another live body. Yes, they are indeed experiencing a global issue which they're working diligently to fix. Yes, there isn't a problem with my card(no ****). Yes, there is a work around. Simply reply back to an email they're going to send me(still haven't received it 10 minutes later) with an attached photo ID and in 24-48 hours they'll be able to again process my preferred payment method.

When queried the gentleman on the phone did not have an ETA as to when they may have a global fix in place.

*heavy sigh*

Merovee's Avatar


Merovee
01.12.2013 , 02:55 PM | #1963
Quote: Originally Posted by Merovee View Post
So of course, the person I talked to last night put no notes on my account and I was forced to go through my entire spiel/history/answer the same stupid questions again today. I forced the new CSR to give me ticket number this time around. Sat on hold for about an hour, finally got another live body. Yes, they are indeed experiencing a global issue which they're working diligently to fix. Yes, there isn't a problem with my card(no ****). Yes, there is a work around. Simply reply back to an email they're going to send me(still haven't received it 10 minutes later) with an attached photo ID and in 24-48 hours they'll be able to again process my preferred payment method.

When queried the gentleman on the phone did not have an ETA as to when they may have a global fix in place.

*heavy sigh*
Of course, no email. So I'm back on hold with CS. Can anyone else confirm/deny them asking for a photo ID as a workaround? I'm not very keen on sending them one.....

jflund's Avatar


jflund
01.12.2013 , 03:44 PM | #1964
Seeing as someone is able to fix this problem after talkng to BW confirms that this really is a BW problem. Something "sticks" to our accounts that they need to remove (reset or something) before we are able to use them as intended again.

Hopefully they will have a fix come next patch.

slimboi's Avatar


slimboi
01.12.2013 , 04:40 PM | #1965
Is everyone getting the same code when they try to purchase CC? Says "Error Code Nu2001"

*** does that mean? Why can't I purchase CC? And why hasn't this been fixed yet, after what I've read so far, 152 PAGES of complaints!!!

Also, lol @ Biofail for not resolving this issue in a timely manner. You would think that out of ALL THINGS, they would want your money and have this fixed pronto.

Darth_Exar's Avatar


Darth_Exar
01.12.2013 , 05:26 PM | #1966
My issue seems to be fixed....finally
"So this is how Liberty dies....With thunderous applause."

-Zaros-'s Avatar


-Zaros-
01.12.2013 , 05:34 PM | #1967
I cant buy any cartel coins for 2 days now, bioware please fix theres nothing wrong with my card.

jflund's Avatar


jflund
01.12.2013 , 06:09 PM | #1968
Quote: Originally Posted by slimboi View Post
Is everyone getting the same code when they try to purchase CC? Says "Error Code Nu2001"
That was my problem, but since I tried to fix it by removing my card and trying others, I am now stuck with this message when I try to add a payment card, debit or credti, VISA or MasterCard.

We're sorry, but we can't perform transactions to this credit card. Please load a different one.

TheKingsVillian's Avatar


TheKingsVillian
01.13.2013 , 12:06 AM | #1969
bump, should be on first page.

JymmyMorison's Avatar


JymmyMorison
01.13.2013 , 03:02 AM | #1970
is boku down ? or they taken that away for good since it was the only method working for me