CSR number is no longer Toll Free = You are paying to be on hold!!

" Please be aware that you can also use VoIP services (like Skype, Viber, Google Voice etc.) to call our Customer Service team, no matter what country you are calling from. International calls made using VoIP are generally substantially less expensive than calls made from a mobile phone or landline. "

And this changes what I said how???????

Erhm, that's what I was thinking. We use our cell phones, which doesn't charge past what we pay each month for service. Unlimited calls, to boot. Mind you, we pay alot, I think, for our service. But it's been ages since I've worried overmuch about whether any particular company has a toll-free number or not, shrug.

Weird.

It should cost you less? Or at the very least give you options. There is also the forums, emails and the help center.

The last sentence of that is the key, instructive part.

I don't usually rage on the forums, and rarely complain about anything unless it a big deal. However when i do complain, i try to do it in a civilized way and try to be as constructive as i can. With that said:

Either u guys hire a real Customer Support team, or stop claiming that u actually have one right now... cos what u have right now is a very bad joke, i find it quite offensive to us all....

What u dare to name Customer Service:
-Takes an average of 7 days to "read" and answer to a ticket or complain.
-The response u get, after such a long period of waiting, is, at the very best of the cases, clearly generic, like if it came from a robot, rather than a person.
-80% of the time, the answer u get, has noting to do with what u complained about.
-90% of the time, the answer u get is basically telling u to "read the following link"... "call the following number", or something in between, not much of a real answer is it?
-Calling Cs takes 2h, extremely long waiting time to get any sort of answer...
-It used to be at least FREE to call CS using VoIP(such as Skype) but now even that cost money? STOP ROBING US and SCAMING US...


i feel very offended by the lack of attention u guys pay to our complaints and suggestions, not to mention the complete lack of progress in any regards.....

To Bioware:
I remember the glorious times of SWKOTOR 1 and 2(even if u were not directly related to the second one), the time of Mass Effect 1(and even 2), the time of Dragon Age Origins, i remember all those days and years with joy and with a big sincere smile..... but the more i think of it nowdays, the more sadness and disappointment i feel.

I was once convinced that Bioware was the Best RPG makers out there, and the BEST game developers overall, i once looked up to Casey Hudson and saw a great man, someone i respect and admired.... But those days are long gone, and replaced by much darker ones, at one point u started making big mistakes regarding many things, u began breaking promises, u stopped listening to the wishes and needs of ur loyal consumers, u became greedy and arrogant, u lost the vision u once had, lost completely ur path, as a result of that; Dragon Age 2 was a piece of c.r.a.p in many regards; SWKTOR 3 was cancelled: SWTOR replaced SWKTOR 3, and to be realist , the ultimate truth is that this game has been a big fiasco; furthermore, what was maybe the biggest of all ur mistakes to the date: The ENDING OF MASS EFFECT 3. i consider that one, a big. nasty, spit in our face...

With Mass Effect 3 u lost most of ur loyal and older fans, the ones that had remained by ur side through this long journey. The very few that "remained loyal to some degree", have never really forgiven u entirely and have remained very skeptical about any of ur decisions from that moment on, sadly nobody is ever gona see Bioware the same way, and think of it as they did back in the days.

and what is even more sad, is that, today 9.01.2013 i have lost the little faith i had left on u, after receiving once more another stupid generic answer, that was clearly just copy pasted by a somebody, who did not, at the very least, read half of my message. A message i spent almost 1h writing and organising the 1000s words it contained. A message where i was Very, VERY Clear!

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PS: Is very sad when the Bioware Staff on the forums spend more time asking what Cartel Market items we want next, than actually looking and paying a minimum amount of attention at how ur consumers are feeling:
http://www.swtor.com/community/showthread.php?t=580333

nickel, meet dime.

There not nickel and diming any thing from you on this. Bioware does not make money from your phone bills or phone company. Your phone company makes the money call there CS if you want free calls

There not nickel and diming any thing from you on this. Bioware does not make money from your phone bills or phone company. Your phone company makes the money call there CS if you want free calls