CSR number is no longer Toll Free = You are paying to be on hold!!

STAR WARS: The Old Republic
CSR number is no longer Toll Free = You are paying to be on hold!!

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Darth_Victus

01.08.2013 , 09:03 PM \| #21	Quote
Quote: Originally Posted by DarkkChaos Wow...just simply wow! I'd like to say everyone here is smart enough to realize, that if you have a PC - and I'm guessing you do, because your positing on this thread - that your aware you can call for FREE via Skype right? Why would anyone call from a phone anyways? What...your PC doesn't allow outbound calling...yet you can play an MMO? Or you were smart enough to load this forum - but not smart enough to see that Skype #? I've called once....put the "hold" onto my computers speakers and walked away till I heard someone pick up.........it surprising to even SEE threads like this. Welcome to the Age of the Internet....... :P Skype is only free if your calling another Skype account. Toll Free numbers on Skype are only free up to 3 hours, trust me I used it all on my call recently and I was on hold for most of it.

Katsuragisama

01.09.2013 , 01:29 AM \| #22	Quote
I'm sure some of you dont believe this after that hilarious post we had a week or two ago. Well, see for yourselves. http://www.swtor.com/support/form Quote: Contact Us By Phone You can contact our Customer Service team over the phone for the price of a local call by calling the numbers listed below: USA: (312)725-5740 UK: (020) 356 45 481 Germany: (069) 99 991 5590 (Phone support available from 13.00 CET - 01.00 CET) France: (0157) 324 728 (Phone support available from 13.00 CET - 01.00 CET) Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider. If you�re calling from a country that is not listed above, please see this FAQ: www.swtor.com/support/helpcenter/5200 for more information about contacting our Customer Service team. The more EAWare continues it's shenanigans, the more I love my signature.
Quote: Originally Posted by John Riccitiello, Electronic Arts Inc. - CEO When you are six hours into playing Battlefield and you run out of ammo in your clip, and we ask you for a dollar to reload, you're really not very price sensitive at that point in time... We're not gouging, but we're charging.

Archnoph

01.09.2013 , 01:46 AM \| #23	Quote
lol sir, this got me to chuckle
Refugee from Bria Beta Tester CE VIP

Lord_Karsk

01.09.2013 , 01:46 AM \| #24	Quote
Yes my last phone bill i got was 150 $ (898 kr) higher because i was in support waiting line for over 2 hours.

Desiirea

01.09.2013 , 02:16 AM \| #25	Quote
They don't have to be toll free honestly. They aren't charging you. The phone company is. What you are asking for is them to eat the cost of YOUR phone call. I can understand most complaints on this forum even if i don't totally agree with them. But not this one.
Desiirea, The Cookiegoddess Legacy - Seer Sage You don't know the power of the Desi side Server 1st Elite Warlord - Server 1st 16-man Infernal Cookies4Ever

Katsuragisama

01.09.2013 , 02:30 AM \| #26	Quote
Quote: Originally Posted by Desiirea They don't have to be toll free honestly. They aren't charging you. The phone company is. What you are asking for is them to eat the cost of YOUR phone call. I can understand most complaints on this forum even if i don't totally agree with them. But not this one. Think about this for a second. You have a problem. Hell, let's use a recent example. Let's say you bought some stuff off the Cartel Market. Now, a rollback happens, and you've lost some of your CC's, plus the items you bought. A company could foot a small monthly fee, and in exchange, customers will be more likely to fix their issues, and stick around. Now, otherwise I assume most will think, "Now I have to spend more time and money on the phone, on hold, while being charged for it... You know what, I dont even care about my items. I'll find another game." Honestly, I would choose the second option everytime. Bugs, crashes, rollbacks, failure to accept payments, and other things that require Customer Support are already going to frustrate your player base. There's no (good business) reason to had more proverbial straws to the camels back.
Quote: Originally Posted by John Riccitiello, Electronic Arts Inc. - CEO When you are six hours into playing Battlefield and you run out of ammo in your clip, and we ask you for a dollar to reload, you're really not very price sensitive at that point in time... We're not gouging, but we're charging.

chuixupu

01.09.2013 , 02:40 AM \| #27	Quote
I don't even own a landline anymore. I have free long distance on my cell service. Long Distance toll charges on land lines was always a crock of poop .
Wardens of Fate / Alea Iacta Est The Tarkus Legacy ~ The Harbinger/Jedi Covenant

Sethland

01.09.2013 , 03:00 AM \| #28	Quote
Well OP, you gave the link yourself. www.swtor.com/support/helpcenter/5200 Just install Skype/Google Voice and call following the information in that helpcenter FAQ. Why anyone would ever use a landline/mobile phone for international calls is beyond me.......if you play the game you obviously have internet - use it to call!

Illusory_Enemy

01.09.2013 , 03:02 AM \| #29	Quote
Quote: Originally Posted by Katsuragisama Think about this for a second. You have a problem. Hell, let's use a recent example. Let's say you bought some stuff off the Cartel Market. Now, a rollback happens, and you've lost some of your CC's, plus the items you bought. In-game ticket?
Quote: Originally Posted by Frammshamm If you want real combat go and hit a cop in the face with a baseball bat. MMO combat will always be about pushing buttons. The Darkside may have cookies.. but the Lightside has donuts!!

chuixupu

01.09.2013 , 03:28 AM \| #30	Quote
Quote: Originally Posted by Illusory_Enemy In-game ticket? ^ Or support@swtor.com, So you have, in game ticket, email support, Skype/Google voice, cell plans with no long distance charges. It's a brave new world out there, I think the whole idea of land lines and long distance toll charges will be a relic of the past in the near future.
Wardens of Fate / Alea Iacta Est The Tarkus Legacy ~ The Harbinger/Jedi Covenant

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