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Trying to redeem my CE code

First BioWare Post First BioWare Post

Darth_Precursor's Avatar


Darth_Precursor
01.08.2013 , 07:53 PM | #1
Hey guys, so i've been trying to redeem my product code for my Collector's Edition of the game for 5 minutes now and it's telling me the code im entering isn't valid. I'm typing exactly what it says, and I suppose for obvious reasons I wont type out the code, but here's a picture of the paper slip im taking the code from.

The format is like my Digital Deluxe code,

XXXX-XXXX-XXXX-XXXX-XXXX

Is this the right code? I've been trying to enter it here.

Any CS help or advice as what to do?

Thanks.
Dynaster- Operative Medic
Chillum- Deception Assassin

<GOML>
The Bastion

Beruthien's Avatar


Beruthien
01.08.2013 , 08:03 PM | #2 This is the last staff post in this thread.  
Greetings Darth_Precurso,

The best thing to do in this situation would be to contact our phone support. The agents will be able to check the code and see what might be going wrong.

Please don't hesitate to come back to us if you have any further questions.

Thank you!
Beruthien| BioWare Customer Service Forum Support

Darth_Precursor's Avatar


Darth_Precursor
01.08.2013 , 08:23 PM | #3
Quote: Originally Posted by Beruthien View Post
Greetings Darth_Precurso,

The best thing to do in this situation would be to contact our phone support. The agents will be able to check the code and see what might be going wrong.

Please don't hesitate to come back to us if you have any further questions.

Thank you!
Alright will do, thanks
Dynaster- Operative Medic
Chillum- Deception Assassin

<GOML>
The Bastion