Bioware, we find your lack of imformation disturbing..

I can see why they decided to go with no communication rather than better communication, but that doesn't mean I agree with it.

Upcoming deadline is probably going to be missed? At a reasonable time, before the actual deadline of course, say that is likely the deadline is going to be missed because of "in-house problems" or "bug fixing took precedence". Or you can just say nothing at all.

As was demonstrated by the short-lived (lasted, what, a week, maybe two?) attempt at increasing communication back in July-ish, it is far too late to expect Bioware to start engaging with the community or even be honest with it*. At this point we might well be discussing a dead thing in the hope of that future, living things will act and behave differently - if we pull said living things into the discussion they might be able to learn from it.

*Who loves that Life Day speeder?

?????

I been here since day 1 of web site opening in Oct of 08 and I have no clue what you are speaking about?

LACK of communication has been a issue since the day this site opened and the game was officially announced.

I dont recall a single period in time where they were saying to much?

I don't think that BW is acting much differently than any other company. But you're entitled to your own opinion, of course. And not only you, actually everybody is entitled to his own opinion. This is why it would be highly appreciated if you'd draft your posts accordingly, i.e. that you (and not 'we') find the lack of information disturbing.

I'm sorry, but this is completely and totally dead wrong. The OP's concerns are completely legit. Any company that wants to provide good customer support has to actually engage with it's customer's not ignore them completely. That doesn't mean they have to publicly announce every single idea they are floating around in the backroom. It does mean that if your customers are voicing concerns you can't just ignore them. Customers who are ignored become non-customers.

Look at the same gender romance thing. If BW has decided they are not going to implement it for whatever reason all they have to do is say that they couldn't implement it for (pick one or multiples) technical/creative/coding/story reasons. Instead they say nothing. People complain about the bugs. BW does not address the bugs and says nothing. People complain about the Cartel Market when it comes out and how they feel the game is moving towards pay to win and that the prices in the market are too high. BW ignores them. The expansion pack comes out. People complain that it's not enough content to justify being called an expansion much less charge $10-20 for it. Again, BW remains silent. A lot of subs (myself included) now feel that we are being flat out ignored and that BW couldn't care less about what we think. Thus we (including myself) are becoming non-subs. All it would take to get some of us back is to simply make some statements about what is going on. Just a BS, "Yes we are aware of the bugs. We're working on them. We are prioritizing bugs that cause this behavior but are trying to fix bugs that cause that behahior as well. Due to the nature of programming we can't guarantee a time frame when some of these bugs will be fixed." That right there is essentially BS, but it's better than the crickets we're hearing from BW.

Also, other MMOs do indeed engage their customers. I use DCUO as an example as it's the other game I actively play. There is a user who uses the name Mepps who actively engages customers in what is going on both on the Facebook page as well as the forums. Sometimes the explanations he gives are typical BS, but it's still engagement.

I was gonna make a similar post but yours is what I was pretty much gonna say. If they want people to buy this expansion. (Which honestly with the lack of info given I think it's like a mini-expansion), they need to not be silent and tell people what's coming.

When companies are silent about updates that's when players stop playing. If they have nothing to look forward to then the motivation to stay dwindles. Just like this super duper sekret space project expansion that is supposedly in the works.

Give us a teaser of it even if it's 6+ months away. That way peoples interest get sparked and the drive to play comes back. I'm just being honest here, why would I pay for a expansion right now if I know nothing about it? Makes no sense.

I'll pre-order if we get some new info. Till then, I'm holding my money Bioware.

If there is no ETA, then just say that. Here's the thing with customer support. If you say nothing at all, people will always assume the worst. Always.

OP, I do agree with you post, back when the game was under an NDA, I could see this, but the morale in this game seems very low and information could be a good shot in the arm, one problem is they can not talk specifics and dates, if they miss that date or have to make a change, you know what happens the forums explode with you lied to us, you told us XXX would happen, followed by personal attacks on the staff. It is a thin line.

Lets look at what we know that might be coming sometime next year.

Makeb even though they could give out a bit more info since they want us to pre-order they don't have a good marketing hook.

The new ilum

The secret space project

The cathar race, for what it is worth

I am not looking for time lines of when these things will come out, I would just like to know what to look forward to in the future, we have few things. I don't think they can ever do anything to please everyone..

A very small population of the community actually has been demanding this. It's usually the same people bumping those threads. I'm not saying it shouldn't be added, it should because it's part of the story which is one of the big things this game succeeds at. But it's low priority because of this as well, as the game needs help in other areas more.

Legacy updates, free Makeb, hood toggle and so much more. It's nowhere to be seen or arriving any time soon. Some were confirmed to be worked on months ago and there is neither eta nor confirmation that they were cancelled.

They gave too much information and promises than they were able to deliver.

This isn't completely correct. Maybe you do have a point concerning strictly video game companies. But, share holder meetings generally give the holder a very clear idea of the direction. Take Amazon for instance, they held their share holders meeting and they absolutely told those in attendance the direction of the company. I can understand being tight lipped for the sake of holding off competitors. That's not the issue I don't think. It's the feeling of everything being closed off. I can understand possibly why. There are a good many people who act extremely rude/hateful/insert any other word to describe deplorable behavior. This seems like a very apt time to actually come forward with more information about the game seeing as how it very recently switched from sub to free to play. Maybe that's what the new free to play video is supposed to do.