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Physical Security key vs. iphone app

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Physical Security key vs. iphone app

Sybooth's Avatar

12.20.2011 , 09:22 AM | #1
Are you able to use both of these at the same time? I have been able to get my physical security key(fob) set-up and working with my acct. But I cannot seem to get the iphone app set-up.

Serial number (7 digits):
I cannot locate this anywhere. Yes, I have gone into my acct settings, to the security key section. But all it tells me is that it is already set-up, no additional info.
Q: Where can I get this info?

I entered the middle section of the number on the back of my keyfob (probably wrong), and was able to get the the 2nd part of the activation

Activation code (20 digits):
Any ideas where this is?

Reactivation password:
no clue here either...

Totally confused...

Sybooth ~ Future Agent of the Underworld

Tchewi's Avatar

12.20.2011 , 09:50 AM | #2
It would appear that you can only use one or the other.

As you've registered a physical key, that is the one that's in use.

Sybooth's Avatar

12.20.2011 , 12:33 PM | #3
that would make a lot of sense...

would be nice if they allowed both, or the ability to change in the future

Sybooth ~ Future Agent of the Underworld

ekoo's Avatar

12.20.2011 , 12:35 PM | #4

It's one or the other (for now) and you have to call customer support to remove/update it.