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Proc Relic hidden crit mechanics and refunds!!!

STAR WARS: The Old Republic > English > General Discussion
Proc Relic hidden crit mechanics and refunds!!!

deadandburied's Avatar

12.08.2012 , 06:08 PM | #11
And still no response when this effects half the player base or more.
Triggerfinger Itches, 50 Gunnery Commando, Premonition, The Harbinger

Slugamaniac's Avatar

12.10.2012 , 11:18 AM | #12
Hrumph, I finally have a ticket number regarding this (7068407) and awaiting a response.
The Last Centurions - The Madhi Legacy - The Harbinger
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farfromnear's Avatar

12.12.2012 , 10:50 AM | #13
/Signed I have many people I know who are unlucky enough to have the wrong relics on them. After reading this I am letting them know they can sign this and hopefully get some traction.
My great concern is not whether you have failed, but whether you are content with your failure .... Abraham Lincoln

Nhudri's Avatar

12.13.2012 , 05:25 PM | #14
I submitted a ticket (#7124052) about this on 12/2/12 asking for a refund of the daily comms or an exchange. I just received this reply today:

I am Protocol Droid G4-Z4, Human-Cyborg relations.

Thank you for contacting us regarding your restoration request.

After investigating your request, I regret to inform you that on this occasion I am unable to refund or exchange your "Dread Guard Relic of Dark Radiance". I appreciate that this may be disappointing, and I apologize for any inconvenience this may cause.

Thank you for your patience and understanding while I investigated your request. Should you require further assistance with this or any other issue, please do not hesitate to contact us again.
Several people in various threads claim they received a swap. (At least one in this thread, for example post #48 on page 5):

Assuming they are truthful, then I think it is really awful customer service to deliver such inconsistent results. I would appreciate an actual reason why I am ineligible for a refund/exchange while others were. Some people received responses like it had been too long since they purchased their relic. It's been a long time for me now since I submitted my ticket almost two weeks ago. However, I had only recently purchased the internal proc relic at the time of submission. I guess they realized that canned response didn't apply.

Personally, I am unwilling to farm another 300 daily comms to purchase a duplicate relic of a different damage type due to this undisclosed change. Bioware should have announced this change with the patch notes and by overlooking or omitting this change, then they should give EVERYONE a refund/swap who requests it. The new dread guard relics haven't been out that long. I will only be happy with a Bioware response that would (1) refund/exchange my relic; or (2) fix the underlying mechanic that makes the elemental proc relic superior for sorcerer.

enoax's Avatar

12.16.2012 , 04:28 PM | #15
Denied a 2nd time. too long has passed. It's like they aren't reading my ticket. Will try a 3rd time.

Related tickets:
enoa - sage - harbringer
chauser - gunslinger
crryra - assassin

enoax's Avatar

12.17.2012 , 12:32 AM | #16
Denied a third time. requested it be escalated. Manager said no too. Action maybe taken on my acount. I may beat them to taking action on my account.

My response:
RE: hidden crit mechanics on dread guard proc relics and request for reimbursement of my dread guard of dark radiance or exchange for a dread guard relic of elemental transcendence.

This is my fourth and final ticket relating to this issue. Last ticket, action was threatened against my account. I find this appalling. I'm alerting you to a game mechanic that put force users (~half the population) who may have purchased said relic at a disadvantage.

There is no item discription or patch notes detailing that the different relics have different proc mechanics based on either force or tech crit. Not only that but the mechanics are counter-intuitive. The best proc relic for my class is elemental even though I do absolutely NO elemental damage. Most of my damage is internal yet the internal proc relic doesn't crit even half the time the elemental one. This mechanic is misleading.

Many people are affected by this, whether they know it or not. there has been a thread up in customer service with people requesting the same thing I am requesting. Other have posted in sorc forums they have been reimbursed for the exact same issue. Customer service has not addressed this issue in the official forums in the two threads created regarding this.

As for testing gear on the test server as suggested in the last ticket.. that is laugable. Not only has no server transfers to the test server happened since the spring... to grind a toon to 50 then grind out 300 daily coms to test an item is unrealistic.

If it was just credits, or cartel coins or running a zone again i would have no problem just buying another one. But it's 300 daily coms. It take weeks to a month to grind that many. Being that i just grinded 600 to buy the two relics I currently own I am not willing to grind out another 300 to purchase another.

I invite you to take action on my account for submitting multipe tickets on the same issue. If this issue isnt resolved to my satisfaction I'll take my own action on my account.
enoa - sage - harbringer
chauser - gunslinger
crryra - assassin

Nhudri's Avatar

12.17.2012 , 06:38 PM | #17
I closed my second ticket after all the text in it mysteriously vanished. I am not going to bother submitting another ticket or escalating, especially after seeing how futile it was for the OP to keep sending tickets. By this point I almost have enough daily comms to buy another relic, or not, as I wish.

Obviously BioWare doesn't care if individual people quit. End game raiders are in the minority, and they do not matter to BW. Right now they want to milk the pbase for as much as possible through the cartel market. BW knows that raiders will stick with their guilds and stay subscribed for $15/mo despite the problems. After all, I've stayed with them for a year now for some odd reason. To be honest, Jeff Hickman, Joveth Gonzalez, etc. I met at the SWTOR Cantina Tour seemed very nice. Too bad they're not the ones answering the in-game tickets or dealing with individuals' problems on a regular basis.

I think it is funny though that the OP was threatened with "action" against his account for submitting three tickets. I wonder what the punishment is for failing to be appeased by stock responses from horrible CS droids. Do you lose the right to submit in-game support tickets? What a loss...

Do they actually ban people from the game for submitting multiple tickets on the same issue if previous tickets failed to resolve the issue to the player's satisfaction? Amazing.