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removal of security key help

STAR WARS: The Old Republic > English > Customer Service
removal of security key help
First BioWare Post First BioWare Post

Xineohp's Avatar


Xineohp
12.12.2012 , 11:58 AM | #11
Iam having the same problem, trying to switch a iphone key to a physical one, this is so stupid if you allow us to set them up via the account menu, you should let us change them the same way.
"All right look, there's only one return, okay, and it ain't "of the King," it's "of the Jedi."

genxal's Avatar


genxal
12.12.2012 , 07:13 PM | #12
"To call our phone support from Singapore please dial 00X 800 0246 9273 (00X 8000 BIOWARE), replacing the X by your telephone carrier specific to your country."

is this 24hours?!?!

cach-x's Avatar


cach-x
12.12.2012 , 09:57 PM | #13
Well, I already cancelled my sub. to avoid being caught out of my account with subscription still on.

I'll try calling tomorrow via Skype, ONCE.

genxal's Avatar


genxal
12.12.2012 , 11:21 PM | #14
Quote: Originally Posted by Beruthien View Post
Greetings genxal,

To call our phone support from Singapore please dial 00X 800 0246 9273 (00X 8000 BIOWARE), replacing the X by your telephone carrier specific to your country.

You can also use VoIP software and dial 1-855-GOSWTOR (1-855-467-9867).

Please don't hesitate to come back to us if you have any further questions.

Thanks!
been calling till now :ALL I GOT WAS A SELF INTRO FROM THE CALL CENTRE AND AN IMMEDIATE HANGUP!!!

genxal's Avatar


genxal
12.12.2012 , 11:23 PM | #15
Quote: Originally Posted by genxal View Post
"To call our phone support from Singapore please dial 00X 800 0246 9273 (00X 8000 BIOWARE), replacing the X by your telephone carrier specific to your country."

is this 24hours?!?!
STATED AS 24 HOURS apparently NOT.
HOWEVER , I tried calling different timings...got cut off immediately after the intro

genxal's Avatar


genxal
12.12.2012 , 11:23 PM | #16
heading to GUILD WARS 2 .

genxal's Avatar


genxal
12.12.2012 , 11:31 PM | #17
oh apparently bioware knew from early feb 2012 that any account with a security key from an iphone app...is PERMANENTLY attached with that key to that account

http://tor.zam.com/forum.html?forum=...282019162&h=50

genxal's Avatar


genxal
12.13.2012 , 02:18 AM | #18

cach-x's Avatar


cach-x
12.13.2012 , 10:27 AM | #19
Quote: Originally Posted by genxal View Post
oh apparently bioware knew from early feb 2012 that any account with a security key from an iphone app...is PERMANENTLY attached with that key to that account

http://tor.zam.com/forum.html?forum=...282019162&h=50
Wait, so if the key is removed. I can't install it again on another device? Come on....

genxal's Avatar


genxal
12.14.2012 , 04:07 AM | #20
the call center in Singapore remains dead. A self intro of the call center and an immediate cut off WOW after ner 45 over tries!

WELL DONE!!!
WITH CONVICTION I DARE SAY YOU GUYS WILL LOSE MORE CLIENTS EACH DAY EA/BIOWARE!