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Unable to buy more Cartel Coins

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Unable to buy more Cartel Coins
 
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thamightyboro's Avatar


thamightyboro
12.12.2012 , 06:28 AM | #1191
Quote: Originally Posted by Mara_Zyras View Post
Well i got very impatient last night and decided to bite the bullet and phone customer services.

after waiting on the phone for 1hr and 20mins i finally got through to a billing agent he checked my card details were correct refreshed them, got me to check and buy a cartel pack to see if it would work, then bingo it worked ! very happy now, he also mentioned if it happens again it should clear within 24 hours, if not then call again and we will refresh them for you.

All in all i cant say a bad thing about the service i had, very polite, very helpful, just had to wait too long lol.
Lucky you took me 14 hrs over 3 days just to get my sub to go through, they were helpful but theres no reason we should be having to spend 4 hrs on a call just to get a transaction to go through when its clearly an account issue Biowares side.
"If someone had came up to me in the 80s and said we will
be playing games with 1000s of people at the same time.
My response would have been,"but I only have 2 joysticks"

ImmortalSelene's Avatar


ImmortalSelene
12.12.2012 , 06:33 AM | #1192
Quote: Originally Posted by thamightyboro View Post
Lucky you took me 14 hrs over 3 days just to get my sub to go through, they were helpful but theres no reason we should be having to spend 4 hrs on a call just to get a transaction to go through when its clearly an account issue Biowares side.
^This wholeheartedly. It's ridiculous that you had to spend all that time on the phone. What is even more ridiculous is that this thread has approached it's 120th page and this issue isn't close to being resolved.

LordPhelan's Avatar


LordPhelan
12.12.2012 , 06:45 AM | #1193
Can toss me into this list as well, poor management is to blame in situations like this.
Quote: Originally Posted by Loqe View Post
Those that call wow hard must have a hard time fitting the cube in the round hole.

Tyree-Solusar's Avatar


Tyree-Solusar
12.12.2012 , 06:47 AM | #1194
This should be a top priority issue for them. Instead their ignoring us.

Miston's Avatar


Miston
12.12.2012 , 07:17 AM | #1195
Yeah I spent 2 hours with a CSR yesterday on the phone. He spoke broken English. (it was real fun spelling out my email account to him, with my southern accent.) He then mumbled something and said I was going to be transfered over to someone in billing....

I get put on hold,,,,AGAIN. btw, has anyone else noticed how crappy the starwars music is, quality-wise, they play for you while you wait?...rofl

After waiting for about 20 mins, I hear the phone connect, and then dialtone. They hung up on me. Thx. Bioware.

PS In addition to being able to use the three CC you have blocked, could you credit me the 6000 cartel coins my ledger says I am still owed?
Miston
Harbinger server
HVND

AndjoBretori's Avatar


AndjoBretori
12.12.2012 , 07:45 AM | #1196
Currently on the phone, on hold now for 30 mins. Blokey said to delete my card details and put then back in and that would fix it. It didn't. It won't even accept that card anymore. What makes this better, worse, funnier, more galling - is that they took money for my sub today. So there is sweet F.A wrong with my account.
"Only in the darkness do you truly see the Light."
Andjo Bretori; Jedi Shadow.

ClaudiusDK's Avatar


ClaudiusDK
12.12.2012 , 08:18 AM | #1197
Personal log - Day 8
Still no fix. Christmas sales started.. not able to throw money at the game.
WHY WONT YOU TAKE MY MONEY? >_<

Griftter's Avatar


Griftter
12.12.2012 , 08:51 AM | #1198
Holy Cow!! Bioware, can you not even take the time to respond to this major issue saying you are aware it is on your end and you are working on it?!!??

For F**** Sake, are you all asleep at the wheel or what?

stinglord's Avatar


stinglord
12.12.2012 , 09:45 AM | #1199
Quote: Originally Posted by Beruthien View Post
Greetings all,

Thank you for your reports regarding this!

Just to rule out any browser related issue could you please clear your browsers cookies and cache and then try again. If the issue still remains, please try another internet browser.

Please let us know if the issue continues after this.

Thank you!
I'm sorry....that did not work for me either....FOR THE PAST 2 DAYS THANK YOU VERY MUCH!!!!! I have placed reports in called support, got hung up on, and still got no answers.......when will this problem be fixed please????

Garranger's Avatar


Garranger
12.12.2012 , 10:01 AM | #1200
I also cannot buy any Cartel Coins.
Agent Raskus Dolk What is the difference between a successful illusion and the truth?
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