Please upgrade your browser for the best possible experience.

Chrome Firefox Internet Explorer
×

Unable to buy more Cartel Coins

First BioWare Post First BioWare Post

ckoneful's Avatar


ckoneful
12.08.2012 , 05:03 AM | #1081
Quote: Originally Posted by Stansman View Post
I just got off the phone with them and only had to wait about 70 minutes, the guy I talked to was very helpful and understanding, he added my two cards into the system successfully but couldnt buy any coins for me. It looks like my subscription will be safe but the Cartel Coin problem had him stumped. He suggested waiting 24 hours or more and trying again, to me this further confirms its a problem deep in their system.
Knowing that its a frustrating issue he gave me 7 free days subscription and 500 free Cartel Coins as compensation.
So although much of their CS comes in for a lot of justifiable flak on these forums (from myself included) I have to semi quote Luke Skywalker by saying "theres still some good in them.."
Yea... no. I called in, after being billed 6 times for failed subscriptions going through and got jack for it. It really depends on who you get, more often than not the CS rep you'll talk to will be 100% useless.
73% Explorer60% Achiever53% Socializer13% Killer
55 Juggernaut 55 Operative 50 Mercenary 45 Sorceror
11 Sentinel 50 Gunslinger 52 Vanguard 55 Shadow
83% of Class Stories completed

Stansman's Avatar


Stansman
12.08.2012 , 05:19 AM | #1082
Quote: Originally Posted by ckoneful View Post
Yea... no. I called in, after being billed 6 times for failed subscriptions going through and got jack for it. It really depends on who you get, more often than not the CS rep you'll talk to will be 100% useless.
Yep I agree it very much depends on who you get and most of their CS is very poor. I'm still very annoyed after three phone calls and talking to four different people I'm still locked out of purchasing Cartel Coins but this particular guy did all he could to help me and I wanted to give credit where its due.

ClaudiusDK's Avatar


ClaudiusDK
12.08.2012 , 08:43 AM | #1083
Unable to buy cartel coins. Found suggestion somewhere on this forum that suggested removing credit card and re-adding it.
Getting error when trying to add my card again that says "We're sorry, but we can't perform transactions to this credit card. Please load a diffrent one."

Its the same card I used to buy the game with, payed for my subcribtion with so far, and have already used a few times to buy cartel coins with before I suddenly became unable to.
I have checked with my bank and they haven't blocked anything, and aren't getting any payment requests from the game since it stopped working.

Been days now with no actual help or fix.
Tickets 7281777 and 7240645

xthescenekidx's Avatar


xthescenekidx
12.08.2012 , 01:56 PM | #1084
Quote: Originally Posted by ClaudiusDK View Post
Unable to buy cartel coins. Found suggestion somewhere on this forum that suggested removing credit card and re-adding it.
Getting error when trying to add my card again that says "We're sorry, but we can't perform transactions to this credit card. Please load a diffrent one."

Its the same card I used to buy the game with, payed for my subcribtion with so far, and have already used a few times to buy cartel coins with before I suddenly became unable to.
I have checked with my bank and they haven't blocked anything, and aren't getting any payment requests from the game since it stopped working.

Been days now with no actual help or fix.
Tickets 7281777 and 7240645
I am in the exact boat as you, my friend, every last detail except I have been in contact with CS and the remove credit card "fix" was their suggestion. My ticket has been "escalated" and I've made multiple hour long phone calls and the situation is getting to be intolerable. While the CS reps have been friendly, they've been far from helpful. It's painful because I really enjoy playing the game and the experience is being hampering by this issue.

Dantharghan's Avatar


Dantharghan
12.08.2012 , 06:01 PM | #1085
We are still waiting for an acknowledgment of the problem, a detailed explanation for what is wrong with Bioware's billing system regarding these issues and a aprox. date for when it is finally fixed for good.

...

Theo_Fett's Avatar


Theo_Fett
12.08.2012 , 07:09 PM | #1086
I bought 5500 cartel coins through paypal ONCE and every time I tried since I am unable to buy any coins ... seriously, how could they fail on this?

Stansman's Avatar


Stansman
12.08.2012 , 07:15 PM | #1087
Quote: Originally Posted by Dantharghan View Post
We are still waiting for an acknowledgment of the problem, a detailed explanation for what is wrong with Bioware's billing system regarding these issues and a aprox. date for when it is finally fixed for good.

...
Based on my experience with talking to them they really have no idea whats causing it or how to fix it. The guy I spoke to who was part of their "specialist" team tried every method thats been suggested to correct it and none of them worked.

TherealDUKE's Avatar


TherealDUKE
12.08.2012 , 09:07 PM | #1088
Had this issue for a couple weeks now, submitted a ticket last week, checked my bank account and yep i have been billed for several hundred dollars over the past couple of weeks of me trying to buy them. Between this and an error not letting me equip items that I spent hours crafting I am about to go look for a new game to pay money for. Look at the date of the first post on this thread, that should tell you something.

SosukeAizen's Avatar


SosukeAizen
12.09.2012 , 08:36 AM | #1089
Well got a reply to the Ticket i made, the same canned stuff we saw here, no help at all

can we please have some indication of what is actually going on rather than guess work.

errant_knight's Avatar


errant_knight
12.09.2012 , 10:47 AM | #1090
Worked for me today. Maybe others will be as lucky.