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Maitenance during APAC primetime... again..

STAR WARS: The Old Republic > English > General Discussion
Maitenance during APAC primetime... again..

Selvec's Avatar


Selvec
12.06.2012 , 06:00 PM | #91
Quote: Originally Posted by Fornix View Post
Why? Because if a bug sneaks through, people start demanding a second maintenance within the same week to correct the bug.

They do a second maintenance? People start complaining about the multiple maintenances.

In other words, people on this forum will keep on complaining for the sake of complaining.
Correction. Other regions ask for a second maintenance to fix bugs, APAC doesn't because they know the maintenance will kill their playtime for a second time that week, even if other regions are fine with the maintenance being during their prime time.

APAC then complains about the multiple maintenance times. Supported by people from other regions who feel sympathy.
We want action regarding low player numbers on Oceania servers!
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Grayseven's Avatar


Grayseven
12.06.2012 , 06:25 PM | #92
Since you know maintenance is going to happen on Tuesdays every single week, the smart thing to do is to NOT schedule anything on Tuesdays. Second, since you know unscheduled maintenance down time happens on Thursday, the smart thing to do is to NOT schedule anything on Thursday either. This still leaves 5 other days you can schedule runs.

It is also asinine to expect any company with a world wide presence but with its employees in one time zone to spend 24 hours pushing out maintenance when they can get it all done at one time. It is not only not cost efficient but it isn't time and resource efficient either.

Whining about it every single week isn't going to change it. Since you know what is going to happen and when it is likely to happen and how long it is going to last, be smart and plan around it.
"50 Grades of Shae", a heart-warming novel about a Mandalorian that delivers beat-downs and assigns grades to her victims.

Ailie's Avatar


Ailie
12.06.2012 , 06:28 PM | #93
Quote: Originally Posted by Grayseven View Post
Since you know maintenance is going to happen on Tuesdays every single week, the smart thing to do is to NOT schedule anything on Tuesdays. Second, since you know unscheduled maintenance down time happens on Thursday, the smart thing to do is to NOT schedule anything on Thursday either. This still leaves 5 other days you can schedule runs.

It is also asinine to expect any company with a world wide presence but with its employees in one time zone to spend 24 hours pushing out maintenance when they can get it all done at one time. It is not only not cost efficient but it isn't time and resource efficient either.

Whining about it every single week isn't going to change it. Since you know what is going to happen and when it is likely to happen and how long it is going to last, be smart and plan around it.
Unscheduled maintenance is unscheduled, and it's happened on pretty much everyday of the week. By your logic, we should just not plan to do anything in our prime time just in case
Meh...

grallmate's Avatar


grallmate
12.06.2012 , 06:35 PM | #94
Quote: Originally Posted by Grayseven View Post
Since you know maintenance is going to happen on Tuesdays every single week, the smart thing to do is to NOT schedule anything on Tuesdays. Second, since you know unscheduled maintenance down time happens on Thursday, the smart thing to do is to NOT schedule anything on Thursday either. This still leaves 5 other days you can schedule runs.

It is also asinine to expect any company with a world wide presence but with its employees in one time zone to spend 24 hours pushing out maintenance when they can get it all done at one time. It is not only not cost efficient but it isn't time and resource efficient either.

Whining about it every single week isn't going to change it. Since you know what is going to happen and when it is likely to happen and how long it is going to last, be smart and plan around it.
This was never about Tuesdays. We know that happening. We deal with it and plan around that. It's about being screwed out of a SECOND night most weeks.

5 days and 8 people with different schedules. For example, I have real life commitments on Wednesday and Saturday, then I only have a 8 hours between shifts on a Friday nights and every second Sunday night. So those 5 nights very quickly get excluded and I'm down to 1.5. Now I have to find 7-15 other people that only want to raid once a week on a Monday. Yeah.... Or change my life around "only a game"....

Anyway, is having to pay the staff overtime to come in at night and deploy a patch cost efficient or would they be better off doing it in the middle of the day for the US? Please THINK before you post, anything you say to defend the action can easily be twisted to support the APAC ideals.
The Kae-Sare Legacy - The Harbinger
<Vindication> <Retribution>

Gralleh Grall'eh Khyar
Gralleh's Guide to Guardian Tanking [UPDATED for 2.0]

Grayseven's Avatar


Grayseven
12.06.2012 , 06:43 PM | #95
Quote: Originally Posted by Ailie View Post
Unscheduled maintenance is unscheduled, and it's happened on pretty much everyday of the week. By your logic, we should just not plan to do anything in our prime time just in case
Since the "unscheduled" maintenance tends to take place on Thursdays...don't schedule stuff on Thursdays.

Occasionally, very occasionally, you'll see unscheduled maintenance on Tuesday, Wednesday or Friday. Then you'll just have to wait it out. I can't remember the last time an unscheduled maintenance didn't hit on a Thursday.

As has been stated before, there are many reasons why the maintenance happens as it does. If you are lucky you might see a change in the way Bioware's system pushes out patches but until then whining about it endlessly does nothing to help your cause.
"50 Grades of Shae", a heart-warming novel about a Mandalorian that delivers beat-downs and assigns grades to her victims.

Grayseven's Avatar


Grayseven
12.06.2012 , 06:46 PM | #96
Quote: Originally Posted by grallmate View Post
This was never about Tuesdays. We know that happening. We deal with it and plan around that. It's about being screwed out of a SECOND night most weeks.

5 days and 8 people with different schedules. For example, I have real life commitments on Wednesday and Saturday, then I only have a 8 hours between shifts on a Friday nights and every second Sunday night. So those 5 nights very quickly get excluded and I'm down to 1.5. Now I have to find 7-15 other people that only want to raid once a week on a Monday. Yeah.... Or change my life around "only a game"....

Anyway, is having to pay the staff overtime to come in at night and deploy a patch cost efficient or would they be better off doing it in the middle of the day for the US? Please THINK before you post, anything you say to defend the action can easily be twisted to support the APAC ideals.
You make assumptions, but if anyone should be thinking around here its the APAC whiners who can't seem to comprehend that ALL OF THE SERVERS HAVE TO BE PATCHED AT THE SAME TIME. You also make the assumption that the employees pushing the patch are "coming in early" and "on overtime" when salaried employees tend not to see overtime and have flex schedules so...in fact...it is cost efficient.
"50 Grades of Shae", a heart-warming novel about a Mandalorian that delivers beat-downs and assigns grades to her victims.

Karasuko's Avatar


Karasuko
12.06.2012 , 07:02 PM | #97
Quote: Originally Posted by Nanglez View Post
Is the any week they don't organise a maitenance for the exact time most of APAC region starts raiding? It's so frustrrrrrrrrating.
I hate to say this,
Give up. They don't give a flying **** about us aside from how much money they can siphon before we quit.

grallmate's Avatar


grallmate
12.06.2012 , 07:07 PM | #98
Quote: Originally Posted by Grayseven View Post
Since the "unscheduled" maintenance tends to take place on Thursdays...don't schedule stuff on Thursdays.

Occasionally, very occasionally, you'll see unscheduled maintenance on Tuesday, Wednesday or Friday. Then you'll just have to wait it out. I can't remember the last time an unscheduled maintenance didn't hit on a Thursday.
Last week it was on a Wednesday. Great memory there.

Quote: Originally Posted by Valethar View Post
I never said it was my view. That's just how BioWare looks at it. It's also how a majority of game publishers look at it. They do the maintenance when the fewest number of players will be impacted. It's not a personal attack directed at you, it's simply a business decision.
if you don't share the opinion, then don't voice it.

Quote: Originally Posted by Grayseven View Post
You make assumptions, but if anyone should be thinking around here its the APAC whiners who can't seem to comprehend that ALL OF THE SERVERS HAVE TO BE PATCHED AT THE SAME TIME. You also make the assumption that the employees pushing the patch are "coming in early" and "on overtime" when salaried employees tend not to see overtime and have flex schedules so...in fact...it is cost efficient.
I proposed a solution to that. Treat the different regions as different environments, just like PTS. Even if they don't increase their salaries it costs them more in insurance premiums to have workers there around the clock.

As has been said by multiple people here. Either contribute or get stuffed.
The Kae-Sare Legacy - The Harbinger
<Vindication> <Retribution>

Gralleh Grall'eh Khyar
Gralleh's Guide to Guardian Tanking [UPDATED for 2.0]

grallmate's Avatar


grallmate
12.06.2012 , 07:26 PM | #99
Quote: Originally Posted by DAMossimo View Post
I was responding to the people who seem to think there is a concerted effort to undermine your playtime by the timing of the patches when none exists.
Actually there is a concerted effort to conserve the playtime of the US with complete disregard to the APAC region. The motivation may be different but the outcome is the same. Now you should remember that discrimination and harassment are not defined from intent but rather from perception.
The Kae-Sare Legacy - The Harbinger
<Vindication> <Retribution>

Gralleh Grall'eh Khyar
Gralleh's Guide to Guardian Tanking [UPDATED for 2.0]

Ailie's Avatar


Ailie
12.06.2012 , 08:17 PM | #100
I think it's just a matter of people not realising how much of a pain in the arse it is until it happens to you.

Yes we know Tuesdays are maintenance night... we generally don't plan anything for these nights.

It's the other nights that just happen to have maintenance pop up on with less than a days notice. Depending on said plans this can either be a mild hinderance, or wipe the week's raiding.

When this happens almost every second or third week, you start to get sick of it and yes, some people have left because they just can't justify playing a game they can't actually play

These threads keep popping up because it just keeps happening. We are paying customers just like everyong else, so why shouldn't we be able to enjoy the same playing experience?
Meh...