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Ragequit inducing Latency

First BioWare Post First BioWare Post

RJPreston's Avatar


RJPreston
12.05.2012 , 08:57 PM | #1
Greetings, I submitted an ingame ticket but felt I should ask here as well. I have been playing swtor since launch on my laptop and finally decided that it was time for an upgrade to a decent desktop to run the game on. As soon as I log in to any char the latency is always between 600-3000kps making the game unplayable. It is NOT my internet connection which has always been reliable. I am running windows 8 on the new rig and am wondering if you have heard of others running into problems. I don't believe it is a firewall issue, but at this point am willing to try any suggestions. The kicker is I have the next 5 days off work and was planning on enjoying my new rig and (finally) enjoying swtor on max graphic settings. Please help (soon).

Beruthien's Avatar


Beruthien
12.05.2012 , 09:02 PM | #2 This is the last staff post in this thread.  
Greetings RJPreston,

Windows 8 is not officially supported operating system for Star Wars: The Old Republic, but there are a few things we could try.

Firstly what antivirus/firewall are you using on the computer?

Also could you please run a pathping and a traceroute to our servers and post the results. You can find instructions for these in the spoiler below.

Spoiler

Thank you!
Beruthien| BioWare Customer Service – Forum Support

wairuakaha's Avatar


wairuakaha
12.05.2012 , 09:18 PM | #3
Roll back to Windows XP, mate - that seems to be the only OS that provides some semblance of stability to the infrastructure of this game: I speak from experience and many months of frustration
Quote:
"First, you can continue as a subscriber, which gives you unlimited access to ALL game features and future Game Updates at no additional charge." - Jeff Hickman - Executive Producer - Star Wars: The Old Republic

DuntaCoral's Avatar


DuntaCoral
12.06.2012 , 01:50 AM | #4
Same issue here, brand new computer with better then necessary equipment but unbearable lag everywhere. (Old computer was windows 7, new one is windows 8)

Quote: Originally Posted by DuntaCoral View Post
Spoiler
Also I am using Trend Micro Titanium as my internet security/firewall.
“The mind can weave itself warmly in the cocoon of its own thoughts, and dwell a hermit anywhere.” -Selonian Proverb
- Dunta Coral (Seer) JvS See You In Hell
-Ev'an (Sawbones)V-Squad

Kadax's Avatar


Kadax
12.06.2012 , 02:43 AM | #5
There are several threads asking about windows 8 and the general consensus is that generally it works better than previous versions of windows

It isn't windows 8.

A couple of things to think about...
What graphics card does your desktop have and what drivers have you got installed?
Have you tried temporarily disabling your antivirus/firewall to see if that makes a difference?
What are the specs of your desktop?

Stoofa's Avatar


Stoofa
12.06.2012 , 05:14 AM | #6
Quote: Originally Posted by wairuakaha View Post
Roll back to Windows XP, mate - that seems to be the only OS that provides some semblance of stability to the infrastructure of this game: I speak from experience and many months of frustration
Seriously, you don't.
Anybody still running XP needs shooting.
Running an 11 year old OS on modern hardware is just crazy. It cannot make use of the advanced hardware features.
Run Windows 7 if you just cannot move forward and use a new interface, use Windows 8 if you're open to change.

Marcaunon's Avatar


Marcaunon
12.06.2012 , 06:54 AM | #7
Lots of other people have latency issues recently:
http://www.swtor.com/community/showt...545658&page=37

I also get lag spikes. Here is my ... story

Firstly I live in south africa so 160-180msecs is about as good as it gets. Which is fine for me since I'm used to it.

I run swtor.exe.
So using netstat I figure out the what the server ip is (the ip to which swtor.exe is connecting)
then on other screen in cmd.exe window I start a ping to server ip with -t (meaning it keeps on pinging)
The ping is 100% stable at around ~180msecs or there about.
No dropped packets, not latency spikes.

On my main screen swtor then goes through lag spikes.
meaning it goes red. Sometimes it sits at 500-900msecs.
Sometimes it stops responding for several seconds then comes back.
All the time ping is good/solid.

This is defnitely worse when more people are playing but it is intermittent and sometimes happen more or less.

Customer support if you like to work with me for more information, please email me (I suppose you have me email). Or respond to the email I already sent you.

DuntaCoral's Avatar


DuntaCoral
12.06.2012 , 11:18 AM | #8
Quote: Originally Posted by Kadax View Post
There are several threads asking about windows 8 and the general consensus is that generally it works better than previous versions of windows

It isn't windows 8.

A couple of things to think about...
What graphics card does your desktop have and what drivers have you got installed?
Have you tried temporarily disabling your antivirus/firewall to see if that makes a difference?
What are the specs of your desktop?
My stuff is

CPU- AMD A10-4600 APU
Ram- 5.6 GB
Video Card- AMD Radeon HD 7660G

All this stuff shows up as allowing me to run SWTOR on the "Can I run this" sites. The only thing it ever questions is my OS being Windows 8.

I have tried taking down my firewall to no avail
“The mind can weave itself warmly in the cocoon of its own thoughts, and dwell a hermit anywhere.” -Selonian Proverb
- Dunta Coral (Seer) JvS See You In Hell
-Ev'an (Sawbones)V-Squad

ElevenBfour's Avatar


ElevenBfour
12.06.2012 , 01:11 PM | #9
Adding my self to this list. Latency is making it so I can hardly play. Don't say it's my equipment as I've always been able to run at max settings 40+ fps all the time, until this last patch. Here's to hoping it gets fixed.

This is honestly my first problem I've ever had with SWTOR.

Apexsilverevo's Avatar


Apexsilverevo
01.17.2013 , 09:59 PM | #10
Same exact boat here... and I know it is not my rig.
Ingame ping shows 1k up to 10.3k
DOS cmd ping shows solid 77ms

I added windows FW exceptions and safelisted the SWTOR and launcher.exe

System specs:
Intel I7-2700K @ 4.2Ghz (turbo)
AMD 7970 @ Stock
16GB DDR 1600 @ 1650
Kingston HyperX 120GB SSD (For Apps)

The only thing I changed was installing Trend Micro Titanium 2013. I am getting pretty close to uninstalling it and seeing if that clears things up.

Test Results:
http://www.speedtest.net/result/2444212706.png

Pathping:

Tracing route to 159.153.92.28 over a maximum of 30 hops

0 192.168.1.3
1 192.168.1.1
2 173.51.180.1
3 130.81.131.188
4 130.81.199.38
5 152.63.10.133
6 152.63.40.62
7 152.63.37.110
8 152.179.164.162
9 159.153.92.28

Computing statistics for 225 seconds...

Traceroute:
Tracing route to 159.153.92.28 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 1 ms 1 ms 1 ms L100.LSANCA-VFTTP-102.verizon-gni.net [173.51.180.1]
3 4 ms 7 ms 7 ms G0-6-4-4.LSANCA-LCR-21.verizon-gni.net [130.81.131.188]
4 5 ms 20 ms 4 ms 130.81.199.38
5 5 ms 5 ms 5 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6 78 ms 78 ms 78 ms 0.xe-7-0-0.XT1.DCA5.ALTER.NET [152.63.40.62]
7 80 ms 79 ms 79 ms TenGigE0-6-0-0.GW5.DCA5.ALTER.NET [152.63.37.110]
8 80 ms 80 ms 80 ms dft-gw.customer.alter.net [152.179.164.162]
9 80 ms 80 ms 80 ms 159.153.92.28

Trace complete.

UPDATE: Resolved by uninstalling Trend Micro Titanium 2013