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login service unavailable.....again
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jkaraskiewicz's Avatar


jkaraskiewicz
12.05.2012 , 12:57 PM | #11
Information that you asked for (Szopu's data are the same - we live at the same location):
Our location: Warsaw, Poland
Our ISP: Orange (former Telekomunikacja Polska)

Launcher log:
Quote:
2012-12-05 19:52:39 INFO File info: launcher.exe size=2512760, created=5/24/2012 21:7:51, accessed=8/1/2012 6:29:57, written=7/26/2012 19:54:2
2012-12-05 19:52:39 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:52:40 INFO SpecsHash=2760536335.3633068785
2012-12-05 19:53:43 ERROR Failed login server pping tests (-10060).
2012-12-05 19:53:43 ERROR Going Offline
2012-12-05 19:53:47 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 19:53:47 INFO Closed launcher
Tracert log:
Quote:
Tracing route to 159.153.72.252 over a maximum of 30 hops

1 2 ms 2 ms 2 ms LIVEBOX [192.168.1.1]
2 23 ms 25 ms 24 ms war-bg3.neo.tpnet.pl [83.1.4.60]
3 90 ms 74 ms 23 ms war-r2.tpnet.pl [80.50.146.1]
4 94 ms 61 ms 62 ms hbg-b1-link.telia.net [213.248.89.93]
5 61 ms 80 ms 56 ms hbg-bb1-link.telia.net [80.91.253.55]
6 77 ms 69 ms 70 ms ldn-bb1-link.telia.net [80.239.147.181]
7 85 ms 90 ms 89 ms dln-b3-link.telia.net [80.91.249.134]
8 88 ms 94 ms 91 ms bioware-ic-147167-dln-b3.c.telia.net [80.239.192.82]
9 86 ms 86 ms 85 ms 159.153.72.252

Trace complete.
Pathping:
Quote:
Tracing route to 159.153.72.252 over a maximum of 30 hops

0 192.168.1.14
1 192.168.1.1
2 83.1.4.60
3 80.50.146.1
4 213.248.89.93
5 80.91.253.55
6 80.91.245.62
7 80.91.249.134
8 80.239.192.82
9 159.153.72.252

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.1.14
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 45ms 0/ 100 = 0% 0/ 100 = 0% 83.1.4.60
0/ 100 = 0% |
3 41ms 0/ 100 = 0% 0/ 100 = 0% 80.50.146.1
0/ 100 = 0% |
4 94ms 0/ 100 = 0% 0/ 100 = 0% 213.248.89.93
0/ 100 = 0% |
5 83ms 0/ 100 = 0% 0/ 100 = 0% 80.91.253.55
0/ 100 = 0% |
6 106ms 0/ 100 = 0% 0/ 100 = 0% 80.91.245.62
0/ 100 = 0% |
7 107ms 0/ 100 = 0% 0/ 100 = 0% 80.91.249.134
0/ 100 = 0% |
8 110ms 0/ 100 = 0% 0/ 100 = 0% 80.239.192.82
0/ 100 = 0% |
9 108ms 0/ 100 = 0% 0/ 100 = 0% 159.153.72.252

Trace complete.

Tomirk's Avatar


Tomirk
12.05.2012 , 12:59 PM | #12
Having the same problems, also in Poland but from Poznań

Vithanare's Avatar


Vithanare
12.05.2012 , 12:59 PM | #13
Both tracert and ping work for me. Below is content of logfile:
2012-12-05 19:51:26 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 19:51:26 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:51:36 INFO SpecsHash=1329004858.3573547954
2012-12-05 19:51:36 ERROR Promos Error: Timeout
2012-12-05 19:51:40 ERROR Promos Error status: 200
2012-12-05 19:51:43 ERROR Promos Error status: 200
2012-12-05 19:51:47 ERROR Promos Error status: 200
2012-12-05 19:51:51 ERROR Promos Error status: 200
2012-12-05 19:51:54 ERROR Promos Error status: 200
2012-12-05 19:51:58 ERROR Promos Error status: 200
2012-12-05 19:52:02 ERROR Promos Error status: 200
2012-12-05 19:52:06 ERROR Promos Error status: 200
2012-12-05 19:52:10 ERROR Promos Error status: 200
2012-12-05 19:52:14 ERROR Promos Error status: 200
2012-12-05 19:52:18 ERROR Promos Error status: 200
2012-12-05 19:52:22 ERROR Promos Error status: 200
2012-12-05 19:52:27 ERROR Promos Error status: 200
2012-12-05 19:52:31 ERROR Failed login server pping tests (-10060).
2012-12-05 19:52:31 ERROR Going Offline
2012-12-05 19:52:31 ERROR Promos Error status: 200
2012-12-05 19:52:37 ERROR Promos Error status: 200
2012-12-05 19:52:45 ERROR Promos Error status: 200
2012-12-05 19:52:53 ERROR Promos Error status: 200
2012-12-05 19:53:00 ERROR Promos Error status: 200
2012-12-05 19:53:08 ERROR Promos Error status: 200
2012-12-05 19:53:15 ERROR Promos Error status: 200
2012-12-05 19:53:21 INFO User presses exit - E:(true,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NE:(false,Network error. Check your internet connection)
2012-12-05 19:53:21 INFO Closed launcher
2012-12-05 19:53:31 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 19:53:31 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:53:33 INFO SpecsHash=1329004858.3573547954
2012-12-05 19:54:36 ERROR Failed login server pping tests (-10060).
2012-12-05 19:54:36 ERROR Going Offline
2012-12-05 19:54:48 INFO User presses exit - E:(true,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NE:(false,Network error. Check your internet connection)
2012-12-05 19:54:48 INFO Closed launcher
2012-12-05 19:55:14 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 19:55:14 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:55:16 INFO SpecsHash=1329004858.3573547954
2012-12-05 19:56:18 ERROR Failed login server pping tests (-10060).
2012-12-05 19:56:18 ERROR Going Offline

Beesodd's Avatar


Beesodd
12.05.2012 , 01:02 PM | #14 Click here to go to the next staff post in this thread. Next  
Thanks guys.

The tracerts and pathpings seem to be going through fine to the game servers. Can you try the same to launchpad.swtor.com and see if it makes it through or shows up any issues.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Vithanare's Avatar


Vithanare
12.05.2012 , 01:04 PM | #15
Tracert to launchpad:
Śledzenie trasy do launchpad.swtor.biowareonline.net [159.153.72.198]
z maksymalną liczbą 30 przeskoków:

1 2 ms 1 ms 3 ms 192.168.0.1
2 28 ms 24 ms 21 ms war-ru4.neo.tpnet.pl [213.25.2.3]
3 21 ms 24 ms 21 ms war-r4.tpnet.pl [213.25.5.41]
4 31 ms 23 ms 21 ms war-r2.tpnet.pl [194.204.175.69]
5 55 ms 51 ms 53 ms hbg-b1-link.telia.net [213.248.89.93]
6 46 ms 61 ms 50 ms hbg-bb1-link.telia.net [213.155.135.82]
7 73 ms 72 ms 77 ms ldn-bb1-link.telia.net [80.91.254.5]
8 104 ms 86 ms 292 ms dln-b3-link.telia.net [80.91.249.134]
9 79 ms 80 ms 81 ms bioware-ic-147166-dln-b3.c.telia.net [80.239.192.78]
10 81 ms 79 ms 81 ms 159.153.72.42
11 79 ms 77 ms 82 ms 159.153.72.198

Śledzenie zakończone.

Ping to launchpad:
Badanie launchpad.swtor.biowareonline.net [159.153.72.198] z 32 bajtami danych:
Odpowiedź z 159.153.72.198: bajtów=32 czas=70ms TTL=246
Odpowiedź z 159.153.72.198: bajtów=32 czas=67ms TTL=246
Odpowiedź z 159.153.72.198: bajtów=32 czas=70ms TTL=246
Odpowiedź z 159.153.72.198: bajtów=32 czas=68ms TTL=246

Statystyka badania ping dla 159.153.72.198:
Pakiety: Wysłane = 4, Odebrane = 4, Utracone = 0
(0% straty),
Szacunkowy czas błądzenia pakietów w millisekundach:
Minimum = 67 ms, Maksimum = 70 ms, Czas średni = 68 ms

Vithanare's Avatar


Vithanare
12.05.2012 , 01:09 PM | #16
And last launcher log:
2012-12-05 19:51:26 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 19:51:26 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:51:36 INFO SpecsHash=1329004858.3573547954
2012-12-05 19:51:36 ERROR Promos Error: Timeout
2012-12-05 19:51:40 ERROR Promos Error status: 200
2012-12-05 19:51:43 ERROR Promos Error status: 200
2012-12-05 19:51:47 ERROR Promos Error status: 200
2012-12-05 19:51:51 ERROR Promos Error status: 200
2012-12-05 19:51:54 ERROR Promos Error status: 200
2012-12-05 19:51:58 ERROR Promos Error status: 200
2012-12-05 19:52:02 ERROR Promos Error status: 200
2012-12-05 19:52:06 ERROR Promos Error status: 200
2012-12-05 19:52:10 ERROR Promos Error status: 200
2012-12-05 19:52:14 ERROR Promos Error status: 200
2012-12-05 19:52:18 ERROR Promos Error status: 200
2012-12-05 19:52:22 ERROR Promos Error status: 200
2012-12-05 19:52:27 ERROR Promos Error status: 200
2012-12-05 19:52:31 ERROR Failed login server pping tests (-10060).
2012-12-05 19:52:31 ERROR Going Offline
2012-12-05 19:52:31 ERROR Promos Error status: 200
2012-12-05 19:52:37 ERROR Promos Error status: 200
2012-12-05 19:52:45 ERROR Promos Error status: 200
2012-12-05 19:52:53 ERROR Promos Error status: 200
2012-12-05 19:53:00 ERROR Promos Error status: 200
2012-12-05 19:53:08 ERROR Promos Error status: 200
2012-12-05 19:53:15 ERROR Promos Error status: 200
2012-12-05 19:53:21 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 19:53:21 INFO Closed launcher
2012-12-05 19:53:31 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 19:53:31 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:53:33 INFO SpecsHash=1329004858.3573547954
2012-12-05 19:54:36 ERROR Failed login server pping tests (-10060).
2012-12-05 19:54:36 ERROR Going Offline
2012-12-05 19:54:48 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 19:54:48 INFO Closed launcher
2012-12-05 19:55:14 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 19:55:14 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:55:16 INFO SpecsHash=1329004858.3573547954
2012-12-05 19:56:18 ERROR Failed login server pping tests (-10060).
2012-12-05 19:56:18 ERROR Going Offline
2012-12-05 19:59:44 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 19:59:44 INFO Closed launcher
2012-12-05 20:00:21 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 20:00:21 INFO -----------------------------(-60)-----------------------------
2012-12-05 20:00:23 INFO SpecsHash=1329004858.3573547954
2012-12-05 20:01:22 INFO User presses exit - Efalse,Error Text) NEfalse,Network error. Check your internet connection)
2012-12-05 20:01:22 INFO Closed launcher
2012-12-05 20:01:38 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 20:01:38 INFO -----------------------------(-60)-----------------------------
2012-12-05 20:01:40 INFO SpecsHash=1329004858.3573547954
2012-12-05 20:02:43 ERROR Failed login server pping tests (-10060).
2012-12-05 20:02:43 ERROR Going Offline
2012-12-05 20:06:39 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 20:06:39 INFO Closed launcher
2012-12-05 20:06:45 INFO File info: launcher.exe size=2512760, created=7/26/2012 17:36:44, accessed=12/4/2012 20:2:47, written=7/26/2012 19:54:2
2012-12-05 20:06:45 INFO -----------------------------(-60)-----------------------------
2012-12-05 20:06:47 INFO SpecsHash=1329004858.3573547954
2012-12-05 20:07:50 ERROR Failed login server pping tests (-10060).
2012-12-05 20:07:50 ERROR Going Offline
2012-12-05 20:07:52 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 20:07:52 INFO Closed launcher

Amasuke's Avatar


Amasuke
12.05.2012 , 01:11 PM | #17
Since, I'm from Europe, I did the tracert and pathping for European servers.

Pathping:
Spoiler


Tracert:
Spoiler


And there's the Log "launcher_20121122":
Spoiler


And from Today:
Spoiler


I hope this data helps solving the problem. I never really had this problem before. Today is the first time I encountered it and I never changed anything in my PC or connection since the launch of SWTOR.
Chizu - Sith Sorcerer - The Red Eclipse
"Once we were mighty Jedi of the Republic, brothers in the Force. But the Great Schism between the dark side and the light turned Jedi against Jedi. Our ancestors were defeated, driven off…cast out!" - Marka Ragnos

Consinous's Avatar


Consinous
12.05.2012 , 01:13 PM | #18
Also from Poland, near Lodz (100km from Warsaw), Neostrada TP


2012-12-05 19:49:51 INFO File info: launcher.exe size=2512760, created=12/24/2011 17:19:9, accessed=7/31/2012 15:0:12, written=7/26/2012 19:54:2
2012-12-05 19:49:51 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:49:53 INFO SpecsHash=2817975669.290205309
2012-12-05 19:50:34 INFO User presses exit - Efalse,Error Text) NEfalse,Network error. Check your internet connection)
2012-12-05 19:50:34 INFO Closed launcher
2012-12-05 19:53:42 INFO File info: launcher.exe size=2512760, created=12/24/2011 17:19:9, accessed=7/31/2012 15:0:12, written=7/26/2012 19:54:2
2012-12-05 19:53:42 INFO -----------------------------(-60)-----------------------------
2012-12-05 19:53:48 INFO SpecsHash=2817975669.290205309
2012-12-05 19:54:47 ERROR Failed login server pping tests (-10060).
2012-12-05 19:54:47 ERROR Going Offline
2012-12-05 19:54:58 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 19:54:58 INFO Closed launcher
2012-12-05 20:08:38 INFO File info: launcher.exe size=2512760, created=12/24/2011 17:19:9, accessed=7/31/2012 15:0:12, written=7/26/2012 19:54:2
2012-12-05 20:08:38 INFO -----------------------------(-60)-----------------------------
2012-12-05 20:08:39 INFO SpecsHash=2817975669.290205309
2012-12-05 20:09:42 ERROR Failed login server pping tests (-10060).
2012-12-05 20:09:42 ERROR Going Offline
2012-12-05 20:09:45 INFO User presses exit - Etrue,The login service is currently unavailable. Please visit our <a href="http://www.swtor.com/community/">forums</a> for the latest updates on the status of this service.) NEfalse,Network error. Check your internet connection)
2012-12-05 20:09:45 INFO Closed launcher

aramilnaile's Avatar


aramilnaile
12.05.2012 , 01:15 PM | #19
Quote: Originally Posted by Tomirk View Post
Having the same problems, also in Poland but from Poznań
I'm from Poznań (Poland) too and having same issues.

I see that a lot of Poles having this problem so maybe its something with Poland connection?

jkaraskiewicz's Avatar


jkaraskiewicz
12.05.2012 , 01:17 PM | #20
For launchpad.swtor.com:

tracert:
Quote:
Tracing route to launchpad.swtor.biowareonline.net [159.153.72.198]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms LIVEBOX [192.168.1.1]
2 24 ms 24 ms 24 ms war-bg3.neo.tpnet.pl [83.1.4.60]
3 23 ms 123 ms 104 ms war-r2.tpnet.pl [80.50.146.1]
4 51 ms 44 ms 42 ms hbg-b1-link.telia.net [213.248.89.93]
5 44 ms 46 ms 44 ms hbg-bb1-link.telia.net [80.91.253.55]
6 60 ms 57 ms 60 ms ldn-bb1-link.telia.net [80.91.245.5]
7 70 ms 73 ms 70 ms dln-b3-link.telia.net [80.91.249.134]
8 69 ms 69 ms 69 ms bioware-ic-147166-dln-b3.c.telia.net [80.239.192.78]
9 70 ms 69 ms 71 ms 159.153.72.42
10 66 ms 71 ms 65 ms 159.153.72.198

Trace complete.
pathping:
Quote:
Tracing route to launchpad.swtor.biowareonline.net [159.153.72.198]
over a maximum of 30 hops:
0 192.168.1.14
1 192.168.1.1
2 83.1.4.60
3 80.50.146.1
4 213.248.89.93
5 80.91.253.55
6 80.91.245.5
7 80.91.249.134
8 80.239.192.78
9 159.153.72.42
10 159.153.72.198

Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.1.14
0/ 100 = 0% |
1 2ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 29ms 0/ 100 = 0% 0/ 100 = 0% 83.1.4.60
0/ 100 = 0% |
3 29ms 0/ 100 = 0% 0/ 100 = 0% 80.50.146.1
0/ 100 = 0% |
4 53ms 0/ 100 = 0% 0/ 100 = 0% 213.248.89.93
0/ 100 = 0% |
5 52ms 0/ 100 = 0% 0/ 100 = 0% 80.91.253.55
0/ 100 = 0% |
6 66ms 0/ 100 = 0% 0/ 100 = 0% 80.91.245.5
0/ 100 = 0% |
7 71ms 0/ 100 = 0% 0/ 100 = 0% 80.91.249.134
0/ 100 = 0% |
8 75ms 0/ 100 = 0% 0/ 100 = 0% 80.239.192.78
0/ 100 = 0% |
9 73ms 0/ 100 = 0% 0/ 100 = 0% 159.153.72.42
0/ 100 = 0% |
10 72ms 0/ 100 = 0% 0/ 100 = 0% 159.153.72.198

Trace complete.