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Credit Card Account problem

STAR WARS: The Old Republic > English > New Player Help
Credit Card Account problem

TargeTK's Avatar


TargeTK
12.03.2012 , 06:53 PM | #1
Hi there!, my bro and I have started recently playing this game, i was going to subscribe for both of us the 180 days at the same credit card, i subscribed my account first and it worked, but when i wanted to subscribe my bro's account and i typed all the info from my Credit Card and continued we've got this error "An error has occurred while trying to process your request. Please, try again later." so we waited 2 days and we tryed it again but this time my bro's acc had save the Payment method from my credit card so i clicked continue but still the same error. we've tryed to add my card again but then another error showed up" The card number is not unique for the given user" then i realized it may be something with my card that it isnt allowed to subscribe more than 1, so the only option that was left we tryed to use a different credit card, we used my parents and when we tryed to use that card another error" We're sorry, but we can't perform transactions to this credit card. Please load a different one." i tryed to cancel my subscription on my acc but i must wait till those 180 days will pass out otherwise am too getting the " We're sorry, but we can't perform transactions to this credit card. Please load a different one." error when am trying to subscribe again... i really dont know what to do we allready called customer service but it was worthless, we tryed to contact my Bank but they said there isnt any problem so i dunno what to do

Oggthebase's Avatar


Oggthebase
12.04.2012 , 02:56 AM | #2
Unfortunately it's only something EAware customer service and billing can help you with.
I don't think it's related to your card, more something on EAware side checking if the same card is used twice. I have no idea whether it's possible or not (maybe others in this forum can tell us if they've been using the same card for different accounts).

A solution would be for your brother account to use a game time card.

(By the way don't cancel your subscription until the last day else you'll immediately get F2P status)

TargeTK's Avatar


TargeTK
12.04.2012 , 07:07 AM | #3
Yeah i asked some ppl on the server if it is possible some say it is possible and i can have as many subscribed accounts on my credit card as long i have money to pay with, and other say they dont know for sure. It pretty sucks because i contacted customer service trough my mobile phone but i understood every 2nd word they said and what they said was that i must write my information in my credit card and i could make a mistake and wrote a different info, but there was everything fine, am starting to think that my bro's acc is bugged or something ... and i dont now for sure but what if it is because we are both F2P players and we haven't bought the game?

Oggthebase's Avatar


Oggthebase
12.04.2012 , 07:42 AM | #4
My brother was F2P and upgraded to subscription without any issue, but I have a friend whose name in the account was different from the name on the credit card and it did not validate because of that. So maybe you should try changing the name on your brother's account to yours.

You can call support via skype, google voice or any VOIP program if it's easier for you at 1-855-GO-SWTOR (1-855-467-9867) .

TargeTK's Avatar


TargeTK
12.05.2012 , 08:43 AM | #5
Yeah well i already called them but as i said they only said that i must write the exact information on the card, and maybe there is something with their service so i must wait. i tryed to create a new account and when i tryed my card there "We're sorry, but we can't perform transactions to this credit card. Please load a different one." buth when i tryed a different one it worked .... strange and it really sucks, i searched the forum if anyone had a similiar problem but the only thing i found that i must somehow delete my Saved Payment Method but i dont know if that is possible, or if at least my bro's character coul be transfered to another account, he has lv 29 already

Oggthebase's Avatar


Oggthebase
12.05.2012 , 08:53 AM | #6
unfortunately, as far as I know, transferring characters across accounts is not possible.
what about the game time card instead of the subscription?

Commander_Hawke's Avatar


Commander_Hawke
12.05.2012 , 09:03 AM | #7
I have had the same problem for the last 3 weeks.. it is annoying the dog crap out of me.

Slightrider's Avatar


Slightrider
12.05.2012 , 11:19 AM | #8
I have 2 accounts on the same server with the same card. I used 2 different email accounts though.
ɹǝʌo ǝɯ dılɟ 'sıɥʇ pɐǝɹ uɐɔ noʎ ɟI

TargeTK's Avatar


TargeTK
12.05.2012 , 01:59 PM | #9
Commander_Hawke: Do you still have the problem? ... i would at least like to know if it is possible to fix it, otherwise my bro's account is stuck or something, is there some way that this can be actually fixed?, i mean the customer service can only contact you trough phone, and they didn't helped me at all. Well my acc is curently subscribed but i accidently unsubbed and now i must wait (play) as subscriber these 180 days and then i can write card info again, but my bro cannot subscribe we tryed every pay method paypal, credit card ... we tryed different cards and still nothing he started as F2P and he has 2 characters, he changed email 3 times

Commander_Hawke's Avatar


Commander_Hawke
12.05.2012 , 02:11 PM | #10
I have called customer service, nice guy from Ireland, but it would seem EA could not keep up with all the sales...

I have already left 2 tickets in game (with around a total of 5 updates from me) and no real answer.. only standard crap, "contact your card company blah blah". When I stated in the ticket, I dont have issues from my credit card company, or paypal or my bank.

I check twice a day. Once in the morning and once I get home from work.

Sucky way to get money, because I have been trying.