Unable to buy more Cartel Coins

STAR WARS: The Old Republic
Unable to buy more Cartel Coins

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Bronholz

11.27.2012 , 07:36 AM \| #811 Next
Hi guys, We wanted to give you an update to let you know that this issue is still under investigation and is a top priority for us. As you know there's a number of different issues at work here and we are working toward providing a resolution as soon as we can. We understand the frustration that the issue is causing, but unfortunately we don't have a time frame for when this will fully be resolved. As my colleague posted before some cases can be resolved through the steps here. We will keep you updated when we receive any updates. Thank you for your continuing patience.
Bronholz \| BioWare Customer Service � Forum Support

caimesv

11.27.2012 , 07:45 AM \| #812
Quote: Originally Posted by Bronholz Hi guys, We wanted to give you an update to let you know that this issue is still under investigation and is a top priority for us. As you know there's a number of different issues at work here and we are working toward providing a resolution as soon as we can. We understand the frustration that the issue is causing, but unfortunately we don't have a time frame for when this will fully be resolved. As my colleague posted before some cases can be resolved through the steps here. We will keep you updated when we receive any updates. Thank you for your continuing patience. Wow, some hope.. Unacceptable and ridiculous what I call this.
Legiox-caime Lvl 50 Guardian. 'Nuff Said.

WillDad

11.27.2012 , 08:05 AM \| #813
Quote: Originally Posted by Bronholz Hi guys, We wanted to give you an update to let you know that this issue is still under investigation and is a top priority for us. As you know there's a number of different issues at work here and we are working toward providing a resolution as soon as we can. We understand the frustration that the issue is causing, but unfortunately we don't have a time frame for when this will fully be resolved. As my colleague posted before some cases can be resolved through the steps here. We will keep you updated when we receive any updates. Thank you for your continuing patience. . Do you hava an estimate as to when we will be able to buy coins again? Seeing as it has been well over a week since this issue was first reported, you should have been able to identify atleast part of the problem. If you can tell us what the problem is that would be nice, thank you.
Kodose 50 Assassin and Kodosk 50 Marauder

Masteef

11.27.2012 , 08:21 AM \| #814
Quote: Originally Posted by Bronholz Hi guys, We wanted to give you an update to let you know that this issue is still under investigation and is a top priority for us. As you know there's a number of different issues at work here and we are working toward providing a resolution as soon as we can. We understand the frustration that the issue is causing, but unfortunately we don't have a time frame for when this will fully be resolved. As my colleague posted before some cases can be resolved through the steps here. We will keep you updated when we receive any updates. Thank you for your continuing patience. That's all people needed to hear, but why wait so long to mention it on this thread if it was such a high priority?
Guild: It doesn't matter, most quit. Site: nobodyleft.whatever

Osryri

11.27.2012 , 08:50 AM \| #815
HAHA i sent an in game service ticket about this. They responded telling me that there is nothing they can do and I would have to call them. Yeah let me spend two hours on hold only to be hung up on.

AJDragonis

11.27.2012 , 08:58 AM \| #816
So... going on a week now for me... not getting any help from Bioware... contemplating going down the street to bang on the door of their HQ... this is getting annoying. Can't even get the pre-paid coin cards, cause there not availible in canada yet!

Osryri

11.27.2012 , 09:00 AM \| #817
Quote: Originally Posted by Bronholz Hi guys, We wanted to give you an update to let you know that this issue is still under investigation and is a top priority for us. As you know there's a number of different issues at work here and we are working toward providing a resolution as soon as we can. We understand the frustration that the issue is causing, but unfortunately we don't have a time frame for when this will fully be resolved. As my colleague posted before some cases can be resolved through the steps here. We will keep you updated when we receive any updates. Thank you for your continuing patience. Wow thanks for making this a priority! I have tried everything that has been suggested an it has not worked. By the way no one knows what number of issue are at work and not at work. Why you ask? Because you haven't bothered to respond for a week. I know who hasn't been at work though.

Longbound

11.27.2012 , 12:06 PM \| #818
Quote: Originally Posted by Carthwright I tried to get cartel coins on the 21'st and it gave me that same error i spent over 150 bucks worth on cartel coins and i never received them. A warning even though you get an error your bank account is still being charged. so i was charged with purchases that i never received... So our cards will being charged in a block after all unsuccessful transaction?? When the problem will be resolve?

darthfort

11.27.2012 , 12:12 PM \| #819
I was just off the phone with them and the was still unable to purchase cartel coins from from his end So, he tell me that he's gonna send this to higher lvl and that they will notified me by an e-mail that may take up to 48hrs to receive. I know that doesn't help anyone here, but jus wanted you people to let know that to put your hope to high when calling CS. Hopefully, some of you can get your issue(s) resolve. Good day, to all of you.

tirikun

11.27.2012 , 12:13 PM \| #820
Quote: Originally Posted by Bronholz Hi guys, We wanted to give you an update to let you know that this issue is still under investigation and is a top priority for us. As you know there's a number of different issues at work here and we are working toward providing a resolution as soon as we can. We understand the frustration that the issue is causing, but unfortunately we don't have a time frame for when this will fully be resolved. As my colleague posted before some cases can be resolved through the steps here. We will keep you updated when we receive any updates. Thank you for your continuing patience. Is it a joke? two week later the only answer is "sorry you have to wait because we have many thing to do" Sorry but saying "top priority" in your message after two week with no any answer for me it is a joke.

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