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Ticket#6924462

SithLady's Avatar


SithLady
11.22.2012 , 01:34 AM | #1
I just submitted this ticket in response to 2 other tickets and the 'Solution' that was OFFERED. The Supervisor of Protocol Droid M0-T0 needs to Contact me in game ASAP. This droid needs it's memory wiped and it's optical sensors repaired, as apparently he doesn't READ a ticket. Clocks Ticking.
Wrathan - TRM Guild Leader / Sorcerer / Bloodlocke / Scarlett'umbra

Quote:
Actually i'm pretty sure that Sunday is the designated "Crash Harbinger Day" for EAware - iSolarPanda

Lisidious's Avatar


Lisidious
11.22.2012 , 02:08 AM | #2
Quote: Originally Posted by SithLady View Post
I just submitted this ticket in response to 2 other tickets and the 'Solution' that was OFFERED. The Supervisor of Protocol Droid M0-T0 needs to Contact me in game ASAP. This droid needs it's memory wiped and it's optical sensors repaired, as apparently he doesn't READ a ticket. Clocks Ticking.
THANK YOU!!! I thought I was the only one, but it seems MANY people have had to deal with M0-T0 not doing their job....AT ALL.
I agree!! I've had to deal with this particular CSR responding with a cut and paste response that has NOTHING to do with what I've paged on 4 TIMES! He/she clearly doesn't bother to read a single word on tickets other than "cartel coins". This is disgusting and what I've had to deal with from this particular person is nothing but frustration. I am missing my Collector's Edition coins. My husband got his, I have yet to get mine and this person keeps sending me the "you don't get coins for free game time" cut and paste response which has NOTHING to do with the simple and plain fact that I have yet to get the 1,000 coins OWED to me for being a Collector's Edition owner.

L

SithLady's Avatar


SithLady
11.22.2012 , 05:55 AM | #3
And another thread about the SAME protocol droid, M0-T0. Read abot it here
Wrathan - TRM Guild Leader / Sorcerer / Bloodlocke / Scarlett'umbra

Quote:
Actually i'm pretty sure that Sunday is the designated "Crash Harbinger Day" for EAware - iSolarPanda

Exiled-Phoenix's Avatar


Exiled-Phoenix
11.22.2012 , 08:41 AM | #4
I have the same problem with the same codename MO-TO....

I submitted a ticked about the fact that HK his gear does not scale correctly towards pre 50 characters, i get a reply that said "We are aware about the bug that HK comes without gear sometimes, we are working on it"

What? Thats not what i'm talking about...

So i make another ticket, adding the number of the previous ticket with an even bigger explenation of the problem, and i get the same stupid reply from the same stupid person...

Ticket numbers:
#6853302
#6880158
The Red Eclipse
Vahx - Frost'Bite - Coriena
Vai'x

SithLady's Avatar


SithLady
11.24.2012 , 01:54 AM | #5
can anyone help here? still looking for a response of somesort please.
Wrathan - TRM Guild Leader / Sorcerer / Bloodlocke / Scarlett'umbra

Quote:
Actually i'm pretty sure that Sunday is the designated "Crash Harbinger Day" for EAware - iSolarPanda

UrisxFirstGen's Avatar


UrisxFirstGen
11.24.2012 , 03:09 AM | #6
WAIT A MINUTE . . . they actually responded to your ticket? no fair. . .

UrisxFirstGen's Avatar


UrisxFirstGen
11.24.2012 , 03:12 AM | #7
Quote: Originally Posted by Lisidious View Post
THANK YOU!!! I thought I was the only one, but it seems MANY people have had to deal with M0-T0 not doing their job....AT ALL.
I agree!! I've had to deal with this particular CSR responding with a cut and paste response that has NOTHING to do with what I've paged on 4 TIMES! He/she clearly doesn't bother to read a single word on tickets other than "cartel coins". This is disgusting and what I've had to deal with from this particular person is nothing but frustration. I am missing my Collector's Edition coins. My husband got his, I have yet to get mine and this person keeps sending me the "you don't get coins for free game time" cut and paste response which has NOTHING to do with the simple and plain fact that I have yet to get the 1,000 coins OWED to me for being a Collector's Edition owner.

L
Also you get your cartel coins when you have an active subscription of game time if you haven't already.

SimonJ's Avatar


SimonJ
11.24.2012 , 03:43 AM | #8
Same person refused a refund on speeder cost of coins when I purchased it before launcher notes were added basically saying that I MADE A MISTAKE where on the launcher BIOWARE admitted being at fault.

Ticket No 6859086

SithLady's Avatar


SithLady
11.26.2012 , 06:16 AM | #9
Reposting something I found that I think needs to be in all threads dealing with the lack of Customer Service.

Quote: Originally Posted by Swordy View Post
Dear BW,

Those of us around before beta told you that the Customer Service rep of EA was abysmal and you really needed to hit a home run on this. You assured us completely that it was a major focus of the team.

Those of us around during launch said that the Customer Service was absolutely terrible, the phone support was almost non-existent, the ticket support was being handled by lazy people who barely bothered to read, and the forum support team either ignored you or non-answered you. You assured us completely that this was teething problems for a new game and it would grow much better and more efficient as time went on.

Those of us around now are saying that your Customer Service continues to be awful, your meta-systems are pretty much broken when launched and that your continue on with a Pravda type enforced blindness to it.

Not only have you never listened to the player base, you've completely disenfranchised them where they have absolutely no faith in you to deliver a product promised. You could acknowledge these problems, apologise and tell us what you're doing to fix it. But you aren't and you don't. You see us customers as a separate entity to yourselves who must be managed in a PR exercise. We are not a separate entity, you should be working with us to try and make this game that so many are passionate about into a huge success story.

Do you know WHY this game has consistently failed? It isn't because of the bugs, or because of the content rollout schedule or anything like that. You have consistently messed this up because you seem to believe that you are still in the retail industry just like when you made your previous games. You are not, you are now in the service industry. And you're doing terrible.

Signed,
The Players
And still no reply to my threads or my tickets.
Wrathan - TRM Guild Leader / Sorcerer / Bloodlocke / Scarlett'umbra

Quote:
Actually i'm pretty sure that Sunday is the designated "Crash Harbinger Day" for EAware - iSolarPanda

SithLady's Avatar


SithLady
11.26.2012 , 03:10 PM | #10
Well, here's a response I got today in my email. It makes me somewhat hopeful.
Quote:
Thank you for contacting us regarding ticket numbers: 6797524 & 6780826.
Concerning 6780826, I have re-examined this ticket and can confirm that the item you requested restoration on was restored on good faith on 11/14/2012.
Regarding your bind on equip issue in ticket no: 6797524
Unfortunately, your message did not provide enough information for us to be certain of the exact nature of the problem.
Please could you reply to this message and provide additional information about what prompted you to contact us?
Please try to be as specific and detailed as possible, so that we can better identify your issue and offer our assistance.
For your convenience, we have listed some of the more common issues and the type of information required to resolve them below:
"I haven't received my commendations!"
* What type of commendations?
* How many were you supposed to receive?
* Why do you think you did not receive these commendations?
"I accidently bought the wrong item / accepted the wrong quest reward!"
* Which item did you buy/choose?
* How much did you spend on the item?
* Which vendor did you buy from? / What was the mission?
* Which item did you mean to select?
Issue: "I couldn't loot / the boss didn't drop any loot"
* What was the name of the boss or enemy in question?
* What flashpoint / operation / zone was it in?
* What loot were you expecting it to drop?
Since Game Update 1.4: Terror From Beyond, we have taken many steps to make the restoration of items as simple and painless a process as possible for all of our players.
Please see the links below for more information:
Refunds for Purchased Items: http://www.swtor.com/support/helpcenter/6718
Group Loot Item Transfer: http://www.swtor.com/support/helpcenter/6729
Remember, you can always search the in-game and online Help Centers for information and assistance.
Thank you for your patience and understanding, and we look forward to hearing from you soon.
Galactic Support is our specialty…
Sincerely,
Frankie
And here's the response I sent back:
Quote:
"Concerning 6780826, I have re-examined this ticket and can confirm that the item you requested restoration on was restored on good faith on 11/14/2012." - Ok, who was it mailed to or whose inventory was it placed into? because I couldn't/can't find it.

"Regarding your bind on equip issue in ticket no: 6797524" - the items in question - Advanced Magenta Indestructible Crystal (+41 Endurance), Spymasters Chest Piece and Spymasters Gloves. These were all done on Wrathan, on the release date of 1.5 . I also, would like the pathfinder's headgear that I equiped on Sorcerer to be removeed and replaced with an unbound version. These pieces of armor/gear had to be equiped so I could 'preview' what it looked like, as the preview function is currently (and was) bugged most everywhere. You can verify that bug in BW/EA own 'known issues' forum. Plus, the 'Intimidate' and the 'Menace' Emote unlocks say they work account wide, but they don't. I would like each of those emotes sent to each character I have to make those emotes 'account wide' as they are advertised.

Also, I would like compensation for the down time of the servers, the errors that Your Companies 'repair' function cause to my computer, the lack of customer service from M0-T0, AND the fact that Orxhitane had all his hotbars reset, trade skills temporarily turned off and other restrictions placed on him as though hie was a FtP character, although NONE of my other characters experienced this bug. I have talked to many people over the last couple of weeks. Some people say there is no way they would stil be sub'd with these issues. Some say a few Cartel coins or cartel items should be given. I'm looking for a not unreasonable amount of compensation. Here's what I want: These items restored/replaced, the Throne Cartel Pack item, and the Ruddy Skined Monkey Lizard for all my toons as well as a 5500 Cartel coin pack. Given all of my issues I have had, I don't believe this to be an unreasonable request. Maybe u can't do all of that, well, ok. I understand. HOWEVER, SOMETHING has to be done to compensate for all the issues and delays that have been created due to EA/BW issues.
We'll see what happens....
Wrathan - TRM Guild Leader / Sorcerer / Bloodlocke / Scarlett'umbra

Quote:
Actually i'm pretty sure that Sunday is the designated "Crash Harbinger Day" for EAware - iSolarPanda