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STAR WARS: The Old Republic > English > New Player Help
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Vasgarth's Avatar


Vasgarth
11.17.2012 , 02:35 PM | #1
First things first, hi to the forum since it's my first post here !
Secondly, I'm creating this thread for a friend of mine who decided to try the game since it's now F2P.
Sincerely, I was already disappointed when, one week ago, I bought the Collector's Edition and STILL had to insert my billing information, even though I had 30 days of free game time included with the CE, but now it's something.. well, quite ridicolous.
She logs in with the launcher and, before clicking on "play", she gets the dreadful "there is currently no active subscription on this account. Please activate your account here" message. Seriously, HOW is this f2p if I still have to insert my billing information ? It's kind of curious, because this would mean that SWTOR is the opposite of GW2 : you don't pay for the client but you actually pay for game time ?
There is nothing like a "skip" or "advance" button ( not that I noticed at least, and I checked everywhere ), so this is getting quite frustrating. Can anyone lend a hand, please ?

Drentii's Avatar


Drentii
11.17.2012 , 10:20 PM | #2
hello there is there someone can fix this problem because i'm having the same problem too, i need to try f2p first before going to subscriber player
on launcher alway showing up no subscription plan

Draloch's Avatar


Draloch
11.17.2012 , 10:29 PM | #3
I'd recommend making a post in the Customer Service forums. There are customer service people that monitor that forum heavily.

XdarkelmoX's Avatar


XdarkelmoX
11.18.2012 , 12:11 PM | #4
Im wondering how this is f2p when i have payed for a subscription before, and now that it is f2p it is saying i have no active subscription? Aren't i supposed to be a preferred status player?

Skodan's Avatar


Skodan
11.18.2012 , 01:04 PM | #5
Quote: Originally Posted by XdarkelmoX View Post
Im wondering how this is f2p when i have payed for a subscription before, and now that it is f2p it is saying i have no active subscription? Aren't i supposed to be a preferred status player?
its a bug with the system not recognizing some accounts as being able to play, it still assumes people need an active sub for some people
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gayweeddad's Avatar


gayweeddad
11.18.2012 , 05:25 PM | #6
I got the same problem as the OP's friend., it's annoying.

zejaie's Avatar


zejaie
11.18.2012 , 05:53 PM | #7
Instead of posting here, just submit a bug report to customer service. You can submit a report directly to customer service via this link; http://www.swtor.com/support/form
They also have a phone number there as well. Good luck.
-What should I mentally prepare for as a new healer?
People thinking that you heal them out in spite of any **** they do!