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Bought a subscription, now can't play

STAR WARS: The Old Republic > English > Customer Service
Bought a subscription, now can't play
First BioWare Post First BioWare Post

Peillach's Avatar


Peillach
11.16.2012 , 11:52 PM | #41
Well its nice to have an estimate on how long I have to wait, I'll post the results of my call after it is done.

Achimrst's Avatar


Achimrst
11.16.2012 , 11:53 PM | #42
Quote: Originally Posted by Peillach View Post
One hour on hold trying to talk to a billing representative.
Code:
Doctor Ray Muzyka here, I just want to remind you that your call is very important to us. Our representatives are quickly trying to help others, in order to get to you as quickly as possible.
When they hang up on you I can help you to....
(╯ _)╯︵ ┻━┻ REBEL!!!

ZombieReagan's Avatar


ZombieReagan
11.17.2012 , 12:04 AM | #43
I was just able to login to the game!

Beesodd's Avatar


Beesodd
11.17.2012 , 12:08 AM | #44 Click here to go to the next staff post in this thread. Next  
Thanks for the update, ZombieReagan.

We are still looking into this, but it's worth checking now to see if you can log in if you're having this issue.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Peillach's Avatar


Peillach
11.17.2012 , 12:08 AM | #45
Quote: Originally Posted by ZombieReagan View Post
I was just able to login to the game!
Got my hopes up, I'm still glitched

Airmanorser's Avatar


Airmanorser
11.17.2012 , 12:08 AM | #46
still getting error 3001 on hold still with call center

Achimrst's Avatar


Achimrst
11.17.2012 , 12:14 AM | #47
I got in, but now its forcing me to make a new character @_@

(╯ _)╯︵ ┻━┻ KILL THE CHARACTERS!!!

Peillach's Avatar


Peillach
11.17.2012 , 12:16 AM | #48
I just got off of the phone with Customer Support, they are moving my ticket up in priority and said they will call me back tonight.

In unrelated news, I can now log in

Achimrst's Avatar


Achimrst
11.17.2012 , 12:16 AM | #49
Squeee for some reason I was on Bastion server @_@
(╯ _)╯︵ ┻━┻ But whatever they did fixed my particular problem.

Beesodd's Avatar


Beesodd
11.17.2012 , 12:17 AM | #50 Click here to go to the next staff post in this thread. Next  
Airmanorser, can you try again now? (we've just tested a new thing)

Thanks for the updates, everyone else.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.