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Incorrect amount of cartel coins in my ledger

STAR WARS: The Old Republic > English > Customer Service
Incorrect amount of cartel coins in my ledger
First BioWare Post First BioWare Post

Icebergy's Avatar


Icebergy
11.15.2012 , 06:34 PM | #1
My ledger shows that I have 1,850 coins. I think I should have at least 2,000. My friend that subscribed with me has 2,050. We both were in wave one of early access and have been subscribed every month since then. As far as I can tell we should have the same amount. In fact, in the ledger preview thing that was added to the site last month, I had MORE coins than she did.

I have had my security key since Jan. Not sure when that 100 per month started for that.
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 7/12 NiM, HM GF, 4/5 NiM, 2/10 HM
Jedi Covenant

Beesodd's Avatar


Beesodd
11.15.2012 , 06:43 PM | #2 Click here to go to the next staff post in this thread. Next  
Hi Icebergy,

We are looking into the reports about Cartel Coin inconsistencies.

In the meantime, there's a somwhat more detailed breakdown of the coins now available on the Ledger page. It might help clarify the cause of the incorrect amount.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

Valethar's Avatar


Valethar
11.15.2012 , 07:54 PM | #3
Quote: Originally Posted by Beesodd View Post

In the meantime, there's a somewhat more detailed breakdown of the coins now available on the Ledger page. It might help clarify the cause of the incorrect amount.
Nope. Not clear at all. The math simply does not add up.


11/15/2012 Transfer from Rewards Tab 2850 2850
11/15/2012 Free-to-Play Launch Reward 250 3100
11/15/2012 Security Key Monthly Grant. 100 1255



What should be a total of 3200 points is short by 1945, with absolutely no spending of any kind to date.

The system is broken somewhere.

(BTW: 1970 called, they want their text formatting options back)
"Due to the massive loss of subscribers in our flagship title, we decided to cancel Blizzcon this year, because frankly, we don't think there's anyone left who would show up."

doorsfloyd's Avatar


doorsfloyd
11.15.2012 , 07:57 PM | #4
I too am haveing a LARGE amount not showing up. I should have 1700 but is says i have 100 only . Great way to come back and get rewarded for it guys.

AceMcVeer's Avatar


AceMcVeer
11.15.2012 , 08:07 PM | #5
My ledger was at 2300 Cartel Coins as subscriber rewards
Today you added 250 for subscribing during transition and my balance said 2550
Then you added 100 for security key vendor and my balance went to 1930.

That's some pretty terrible math. I'm thinking that you deducted all the purchases I made on the test server.

Beesodd's Avatar


Beesodd
11.15.2012 , 09:45 PM | #6 Click here to go to the next staff post in this thread. Next  
Thanks for the info guys.

As mentioned, we are looking into these. In cases where the math doesn't add up, or changes without apparent reasons, please submit a ticket and we'll investigate.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

xlPurplesmurf's Avatar


xlPurplesmurf
11.16.2012 , 03:21 AM | #7
Spoiler


why -600?

Icebergy's Avatar


Icebergy
11.17.2012 , 08:14 AM | #8
I got an email about my ticket this morning and it told me:

Quote:
In order to better protect your account, all Billing, Subscription and Account Security issues are dealt with via our Customer Service telephone support.

You can contact our Customer Service team using a mobile phone, landline or VoIP (such as Skype, Viber, Google Voice etc.).
Why? This is stupid, just look at the amount of coins I should have, see if its the same as I had, and then give me the difference.
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 7/12 NiM, HM GF, 4/5 NiM, 2/10 HM
Jedi Covenant

Icebergy's Avatar


Icebergy
11.19.2012 , 09:23 AM | #9
bump...
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 7/12 NiM, HM GF, 4/5 NiM, 2/10 HM
Jedi Covenant

Icebergy's Avatar


Icebergy
11.20.2012 , 10:23 AM | #10
Quote: Originally Posted by Icebergy View Post
bump...
again..
Mikal'B, Battlemaster and Fleet Commodore of the Republic.
<Contraband Inc> 10/10 NiM, 4/4 NiM, NMP, 7/12 NiM, HM GF, 4/5 NiM, 2/10 HM
Jedi Covenant