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311 network error

First BioWare Post First BioWare Post

warriorcat's Avatar


warriorcat
11.15.2012 , 03:28 PM | #1
this is not my error however a good friends of mine who is coming back to the game (also 310 error )
Code:
2012-11-15 18:34:19 INFO   User logs in.
2012-11-15 18:34:20 INFO   Auto patch is starting...
2012-11-15 18:34:20 INFO   Chosen environment is swtor
2012-11-15 18:34:21 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:34:21 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:34:21 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:34:36 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:34:36 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:34:36 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:34:36 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:34:36 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:34:39 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:34:39 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:34:39 INFO   This environment patches assets.
2012-11-15 18:34:39 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:34:39 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:34:39 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:34:39 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:34:42 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:34:42 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:34:42 INFO   Download: http://127.0.0.1:54719/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:34:49 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (208.111.128.6 208.111.128.7 )
2012-11-15 18:34:53 INFO   Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:34:53 INFO   Patching file:  assets_swtor_main 78->79
2012-11-15 18:34:53 INFO   Recognized assets_swtor_main version 79
2012-11-15 18:34:53 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:34:53 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (208.111.128.6 208.111.128.7 )
2012-11-15 18:35:08 ERROR  Download Stalled
2012-11-15 18:35:50 INFO   User might exit during patching - E:(false,Please answer this security question to verify your identity) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:35:51 INFO   User confirms exit - E:(false,Please answer this security question to verify your identity) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:35:51 INFO   Patching end
2012-11-15 18:35:51 INFO   Closed launcher
2012-11-15 18:36:01 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:36:01 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:36:03 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:36:04 INFO   Starting patcher patch
2012-11-15 18:36:04 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:04 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:36:19 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:36:19 INFO   Patch completed normally (patcher)
2012-11-15 18:36:19 INFO   Patching end
2012-11-15 18:36:19 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:19 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:36:22 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:36:22 INFO   Patch completed normally (eualas)
2012-11-15 18:36:22 INFO   Patching end
2012-11-15 18:36:22 INFO   User logs in.
2012-11-15 18:36:23 INFO   Auto patch is starting...
2012-11-15 18:36:23 INFO   Chosen environment is swtor
2012-11-15 18:36:23 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:36:24 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:24 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:36:27 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:36:27 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:36:27 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:36:27 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:27 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:36:30 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:36:30 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:36:30 INFO   This environment patches assets.
2012-11-15 18:36:30 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:36:30 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:36:30 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:36:30 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:36:34 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:36:34 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:36:34 INFO   Download: http://127.0.0.1:57662/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:36:34 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (208.111.128.6 208.111.128.7 )
2012-11-15 18:36:37 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:36:37 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:36:37 INFO   Patching file:  assets_swtor_main 78->79
2012-11-15 18:36:37 INFO   Recognized assets_swtor_main version 79
2012-11-15 18:36:37 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:36:37 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:36:37 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (208.111.128.6 208.111.128.7 )
2012-11-15 18:36:52 ERROR  Download Stalled
2012-11-15 18:38:31 INFO   Scanning and repairing... this could take 20 minutes or more.
2012-11-15 18:38:31 INFO   Verifying retailclient_swtor:false
2012-11-15 18:38:34 INFO   Verify completed scan 0
2012-11-15 18:38:34 INFO   Verifying movies_en_us:false
2012-11-15 18:39:00 INFO   Verify completed scan 1
2012-11-15 18:39:00 INFO   Verifying assets_swtor_main:false
2012-11-15 18:41:51 INFO   Verify completed scan 2
2012-11-15 18:41:51 INFO   3 scans finished.
2012-11-15 18:41:51 INFO   File scan and repair completed successfully.
2012-11-15 18:41:51 INFO   Patching end
2012-11-15 18:41:51 INFO   Re-Starting last download of retailclient_swtor
2012-11-15 18:41:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:41:51 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:41:51 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:41:51 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:41:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:41:51 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:41:51 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:41:51 INFO   This environment patches assets.
2012-11-15 18:41:51 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:41:51 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:41:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:41:51 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:41:51 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:41:51 INFO   Download: http://127.0.0.1:57662/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:41:52 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (208.111.128.6 208.111.128.7 )
2012-11-15 18:42:06 INFO   Download Starting: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:42:06 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:42:06 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:42:06 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (208.111.128.6 208.111.128.7 )
2012-11-15 18:42:06 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:42:21 ERROR  Download Stalled
2012-11-15 18:42:37 INFO   User might exit during patching - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:42:38 INFO   User confirms exit - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:42:38 INFO   Patching end
2012-11-15 18:42:38 INFO   Closed launcher
2012-11-15 18:43:03 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:43:03 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:43:07 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:43:07 INFO   Starting patcher patch
2012-11-15 18:43:07 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:07 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:43:09 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:43:09 INFO   Patch completed normally (patcher)
2012-11-15 18:43:09 INFO   Patching end
2012-11-15 18:43:09 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:09 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:43:11 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:43:11 INFO   Patch completed normally (eualas)
2012-11-15 18:43:11 INFO   Patching end
2012-11-15 18:43:11 INFO   User logs in.
2012-11-15 18:43:12 INFO   Auto patch is starting...
2012-11-15 18:43:12 INFO   Chosen environment is swtor
2012-11-15 18:43:12 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:43:12 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:12 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:43:13 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:43:13 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:43:13 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:43:13 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:13 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:43:14 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:43:14 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:43:14 INFO   This environment patches assets.
2012-11-15 18:43:14 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:43:14 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:43:14 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:43:14 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:43:15 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:43:15 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:43:15 INFO   Download: http://127.0.0.1:60042/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:43:15 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (87.248.203.254 87.248.203.253 )
2012-11-15 18:44:10 ERROR  Download Error :Unable to download metafile (e311)
2012-11-15 18:44:10 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:44:10 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:44:10 ERROR  Fetch Manifest Failure: General Failure
2012-11-15 18:44:10 INFO   Patching end
2012-11-15 18:44:10 ERROR  ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
2012-11-15 18:44:32 INFO   User might exit during patching - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (311))
2012-11-15 18:44:34 INFO   User confirms exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (311))
2012-11-15 18:44:34 INFO   Closed launcher
2012-11-15 18:44:46 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:44:46 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:44:51 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:44:51 INFO   Starting patcher patch
2012-11-15 18:44:51 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:44:51 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:44:52 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:44:52 INFO   Patch completed normally (patcher)
2012-11-15 18:44:52 INFO   Patching end
2012-11-15 18:44:52 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:44:52 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:44:53 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:44:53 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:44:54 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:44:54 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:44:54 INFO   Patch completed normally (eualas)
2012-11-15 18:44:54 INFO   Patching end
2012-11-15 18:44:59 INFO   User logs in.
2012-11-15 18:44:59 INFO   Auto patch is starting...
2012-11-15 18:45:00 INFO   Chosen environment is swtor
2012-11-15 18:45:00 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:45:00 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:45:00 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:45:00 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:45:00 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:45:00 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:45:00 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:45:00 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:45:01 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:45:01 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:45:01 INFO   This environment patches assets.
2012-11-15 18:45:01 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:45:01 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:45:01 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:45:01 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:45:02 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:45:02 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:45:02 INFO   Download: http://127.0.0.1:60744/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:45:02 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (87.248.217.254 87.248.217.253 )
2012-11-15 18:45:03 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:45:03 INFO   Patching group: assets_swtor_main 78->88
2012-11-15 18:45:03 INFO   Patching file:  assets_swtor_main 78->79
2012-11-15 18:45:03 INFO   Recognized assets_swtor_main version 79
2012-11-15 18:45:03 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:45:03 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
2012-11-15 18:45:03 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79/assets_swtor_main_78to79.z01 (87.248.217.254 87.248.217.253 )
2012-11-15 18:45:18 ERROR  Download Stalled
2012-11-15 18:46:18 INFO   User might exit during patching - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:46:19 INFO   User confirms exit - E:(false,Error Text) NE:(true,Network error while downloading patch data. Retrying... (310))
2012-11-15 18:46:19 INFO   Patching end
2012-11-15 18:46:19 INFO   Closed launcher
2012-11-15 18:51:06 INFO   File info: launcher.exe size=2512760, created=1/6/2012 22:15:1, accessed=8/5/2012 13:27:17, written=7/26/2012 19:54:2
2012-11-15 18:51:06 INFO   -----------------------------(-120)-----------------------------
2012-11-15 18:51:12 INFO   SpecsHash=2494970198.3717107121
2012-11-15 18:51:13 INFO   Starting patcher patch
2012-11-15 18:51:13 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:14 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-15 18:51:17 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-15 18:51:17 INFO   Patch completed normally (patcher)
2012-11-15 18:51:17 INFO   Patching end
2012-11-15 18:51:17 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:17 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-15 18:51:19 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-15 18:51:19 INFO   Patch completed normally (eualas)
2012-11-15 18:51:19 INFO   Patching end
2012-11-15 18:51:19 INFO   User logs in.
2012-11-15 18:51:22 INFO   Auto patch is starting...
2012-11-15 18:51:22 INFO   Chosen environment is swtor
2012-11-15 18:51:22 INFO   Starting patch of product retailclient_swtor
2012-11-15 18:51:22 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:22 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-15 18:51:24 INFO   Manifest Loaded: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:51:24 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-15 18:51:24 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:51:24 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:24 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-15 18:51:25 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:51:25 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-15 18:51:25 INFO   This environment patches assets.
2012-11-15 18:51:25 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-15 18:51:25 INFO   ManifestState=Dependency: retailclient_swtor, current=62/upcoming=-1/required=71
2012-11-15 18:51:25 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-15 18:51:25 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-15 18:51:28 INFO   Manifest Loaded: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:51:28 INFO   ManifestState=Download: assets_swtor_main, current=78/upcoming=-1/required=88
2012-11-15 18:51:28 INFO   Download: http://127.0.0.1:49279/app/download.solidconfig (127.0.0.1 )
2012-11-15 18:51:28 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg (87.248.203.253 87.248.203.254 )
2012-11-15 18:52:44 ERROR  Download Error :Unable to download metafile (e311)
2012-11-15 18:52:44 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:52:44 INFO   General Patch manifest state error in retailclient_swtor (e209)
2012-11-15 18:52:44 ERROR  Fetch Manifest Failure: General Failure
2012-11-15 18:52:44 INFO   Patching end
2012-11-15 18:52:44 ERROR  ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest
i believe the below has been attempted and it did not work
Quote: Originally Posted by Nevvos View Post
Did you try to add this line 87.248.203.254 cdn-patch.swtor.com to the file named "Hosts"in windows/system32/drivers/etc ? It worked for me. Use Notepad to edit the File.
i am stumped with this issue and i would like some assistance any that can be given, i will be grateful for anything that can be helped with all we know is that is is a network error (the connection is physical)
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes

warriorcat's Avatar


warriorcat
11.16.2012 , 03:16 AM | #2
*update - website went back down last night so was unable to say the following till now

i have asked my friend to do the following last night (which was completed and not successful )

run as admin
clean boot (to stop back ground programs)
exceptions for swtor files etc in bitdefender anti virus
flush dns (ipconfig /flushdns)
download from www.swtor.com/download
run fixlauncher.exe

i have also sent my friend my launcher which did not work
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes

Beruthien's Avatar


Beruthien
11.16.2012 , 04:33 AM | #3 Click here to go to the next staff post in this thread. Next  
Greetings warriorcat,

This error seems to generally occur when changes have been made to the DNS settings (open DNS for example) or to the hosts files. Please check with your friend regarding this and ask them to un-do any changes they have done previously.

Also based on the launcher log it looks like there might some connection issues on going. Please check with your friend to ensure that they are not using any proxies or VPN while patching. If they are using a wireless connection, please ask them to try a wired on.

Please come back to us if the issue remains.

Thanks!
Beruthien| BioWare Customer Service Forum Support

warriorcat's Avatar


warriorcat
11.16.2012 , 04:42 AM | #4
ok my friend is at uni atm (i am at college) so ill talk to my friend later, i dont believe an open DNS is being used (the only dns file that was edited was the one i quoted) ... as i said physical cable is in use

ill talk and get back to this thread later, if you think of anything or see another fix on a related thread please shout at me or throw the link
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes

warriorcat's Avatar


warriorcat
11.16.2012 , 08:19 AM | #5
*update

issues are still happening, a system restore has been done. no proxy is being used (no DNS such as google is being used) ...
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes

Beruthien's Avatar


Beruthien
11.16.2012 , 08:39 AM | #6 Click here to go to the next staff post in this thread. Next  
Greetings warriorcat,

Could you please ask your friend to put the following address in his browser and check if they are prompted to save the file:
Code:
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
Please let me know how this turns out.

Thanks!
Beruthien| BioWare Customer Service Forum Support

warriorcat's Avatar


warriorcat
11.16.2012 , 09:26 AM | #7
Quote: Originally Posted by Beruthien View Post
Greetings warriorcat,

Could you please ask your friend to put the following address in his browser and check if they are prompted to save the file:
Code:
http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_78to79.solidpkg
Please let me know how this turns out.

Thanks!
thanks for getting back to me ever so quickly
she wants an apology btw (you made assumption she was a male...)
"she" downloaded the file "assets_swtor_main_78to79.solidpkg" correct? however my question which place do you want it in (appdata?) or assets / main folder area ? ill tell her to put it in main folder and assets ... i guess it will be one of them
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes

Beruthien's Avatar


Beruthien
11.16.2012 , 09:30 AM | #8 Click here to go to the next staff post in this thread. Next  
Greetings warriorcat,

Your friend can delete the downloaded file, this was just the test to see if she is able to connect the correct servers.

Unfortunately at this point I would have to ask that your friend send in a ticket by emailing support@swtor.com as this issue seems to require further investigation. When sending in the ticket please ask your friend to include her LauncherDiag file.

I apologize for any inconvenience this issue may cause.

Thank you!
Beruthien| BioWare Customer Service Forum Support

warriorcat's Avatar


warriorcat
11.16.2012 , 09:40 AM | #9
Quote: Originally Posted by Beruthien View Post
Greetings warriorcat,

Your friend can delete the downloaded file, this was just the test to see if she is able to connect the correct servers.

Unfortunately at this point I would have to ask that your friend send in a ticket by emailing support@swtor.com as this issue seems to require further investigation. When sending in the ticket please ask your friend to include her LauncherDiag file.

I apologize for any inconvenience this issue may cause.

Thank you!
awwww ... no problem i guess, thank you for trying to help... she is trying a few other things and then she will send her ticket when she can
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes

warriorcat's Avatar


warriorcat
11.17.2012 , 03:52 AM | #10
ok lets bump this

my friend has been re installing game all night, if she attempts to use the old assets file to just to the last 1.69mb she will get a 311 error

however when she is installing the 11 gig she has got left she does not get this error. her question is, is it possible to skip files when downloading and then use the launcher repair to get the missing main assets 80
Aim the rockets at Tomb of Freedom Nadd!
Level 50's Darkri/Zeraya//Jess'e char slots used 11/12
level 55 Raffes