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Stoped installing patch (30/10/2012) at 20%

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Stoped installing patch (30/10/2012) at 20%
 
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kikozor's Avatar


kikozor
11.04.2012 , 05:24 PM | #1
I have been reading some users posts with the same problem. After downloading the patch, the install stops at 20% of instalation. I have deleted the patch dir, I have useed the laucher fix and still no luck.
I'm going to paste the last part of the log

Code:
2012-11-04 23:03:03 INFO   Auto patch is starting...
2012-11-04 23:03:03 INFO   Chosen environment is swtor
2012-11-04 23:03:04 INFO   Starting patch of product retailclient_swtor
2012-11-04 23:03:04 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-04 23:03:04 INFO   Manifest Loaded: retailclient_swtor, current=70/upcoming=-1/required=70
2012-11-04 23:03:04 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-04 23:03:04 INFO   ManifestState=Dependency: retailclient_swtor, current=70/upcoming=-1/required=70
2012-11-04 23:03:04 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-04 23:03:04 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-04 23:03:04 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-04 23:03:04 INFO   This environment patches assets.
2012-11-04 23:03:04 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-04 23:03:04 INFO   ManifestState=Dependency: retailclient_swtor, current=70/upcoming=-1/required=70
2012-11-04 23:03:04 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-04 23:03:04 INFO   Manifest Loaded: assets_swtor_main, current=0/upcoming=-1/required=86
2012-11-04 23:03:04 INFO   ManifestState=Download: assets_swtor_main, current=0/upcoming=-1/required=86
2012-11-04 23:03:04 INFO   Download: http://127.0.0.1:55666/app/download.solidconfig (127.0.0.1 )
2012-11-04 23:03:05 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to86.solidpkg (87.248.221.253 87.248.221.254 )
2012-11-04 23:03:05 INFO   Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to86.solidpkg
2012-11-04 23:03:05 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to86.solidpkg
2012-11-04 23:03:05 INFO   Patching group: assets_swtor_main 0->86
2012-11-04 23:03:05 INFO   Patching file:  assets_swtor_main 0->86
2012-11-04 23:03:05 INFO   Recognized assets_swtor_main version 1
2012-11-04 23:04:37 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to86.solidpkg
2012-11-04 23:04:37 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to86/assets_swtor_main_0to86.z01 (87.248.221.254 87.248.221.253 )
2012-11-04 23:04:40 INFO   Download Complete: Complete: http://cdn-patch.swtor.com/patch/assets_swtor_main/assets_swtor_main_0to86.solidpkg
2012-11-04 23:04:40 INFO   ManifestState=Patch: assets_swtor_main, current=0/upcoming=-1/required=86


C:\Windows\system32>ping cdn-patch.swtor.com

A fazer ping para easwtor.vo.llnwd.net [87.248.221.253] com 32 bytes de dados:
Resposta de 87.248.221.253: bytes=32 tempo=69ms TTL=56
Resposta de 87.248.221.253: bytes=32 tempo=68ms TTL=56
Resposta de 87.248.221.253: bytes=32 tempo=69ms TTL=56
Resposta de 87.248.221.253: bytes=32 tempo=67ms TTL=56

Estatísticas de ping para 87.248.221.253:
    Pacotes: Enviados = 4, Recebidos = 4,
             Perdidos = 0 (perda: 0%),
Tempo aproximado de ida e volta em milissegundos:
    Mínimo = 67ms, Máximo = 69ms, Média = 68ms

C:\Windows\system32>Tracert cdn-patch.swtor.com

A rastrear a rota para easwtor.vo.llnwd.net [87.248.221.253]
até um máximo de 30 saltos:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     8 ms    13 ms    11 ms  10.24.255.254
  3    10 ms    14 ms     8 ms  10.137.198.33
  4    17 ms    19 ms    21 ms  10.255.49.90
  5    43 ms    46 ms    38 ms  80.157.129.9
  6    63 ms    57 ms    55 ms  217.239.37.129
  7    89 ms    71 ms    71 ms  217.243.218.142
  8    68 ms    69 ms    69 ms  cdn-87-248-221-253.par.llnw.net [87.248.221.253]

Beesodd's Avatar


Beesodd
11.04.2012 , 06:24 PM | #2 This is the last staff post in this thread.  
Thanks for the log and the trace(which does seem to be connecting ok, so that's a good sign).

I know you've deleted the patch folder, but there's another few steps you can take.

It's functionally similar, but a bit more involved.

Please double check that (if you have it installed on your machine) your Java is up to date. Also, check that you have removed and re-added the game and launcher to your firewall and anti-virus exceptions list.

Then, ensuring that you have the launcher closed and gone from your Processes list in Task Manager, delete the following files:
- "Patch" folder
- "Patcher_-1toXX" or similar folders
- "assets_swtor_XXX_XXX" or similar folders (do not delete the folder named "Assets")
- "Patcher.version" file
- "Launcher.settings" file
- "Launcher.exe" file

Then download the setup file from www.swtor.com/download and run this over your existing install.

Once this has completed, please restart your computer in Safe Mode with Networking, and let it patch.

Thanks.

Beesodd | BioWare Customer Service - Forum Support| Find help for all EA Games at Answer HQ.

kikozor's Avatar


kikozor
11.05.2012 , 03:33 PM | #3
Hello again.
Java is up to date ( Java installed (Version 7 Update 9).
I have done all the steps you wrote. At this moment i'm on safe mode with networking, deleted the firewall entry and added again and also deleted the files you mentioned.
The patcing is stuck at (english assets 89 - 31%)

Code:
2012-11-05 20:53:15 INFO   SpecsHash=0.0
2012-11-05 20:53:16 INFO   Starting patcher patch
2012-11-05 20:53:16 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-05 20:53:16 INFO   Download: http://manifest.swtor.com/patch/patcher.patchmanifest (159.153.92.50 )
2012-11-05 20:53:16 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-05 20:53:16 INFO   ManifestState=GetManifest: patcher, current=-1/upcoming=-1/required=63
2012-11-05 20:53:16 INFO   Manifest Loaded: patcher, current=63/upcoming=-1/required=63
2012-11-05 20:53:16 INFO   ManifestState=Complete: patcher, current=63/upcoming=-1/required=63
2012-11-05 20:53:16 INFO   Patch completed normally (patcher)
2012-11-05 20:53:16 INFO   Patching end
2012-11-05 20:53:16 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-05 20:53:16 INFO   Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )
2012-11-05 20:53:17 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-05 20:53:17 INFO   ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0
2012-11-05 20:53:17 INFO   Manifest Loaded: eualas, current=0/upcoming=-1/required=0
2012-11-05 20:53:17 INFO   ManifestState=Complete: eualas, current=0/upcoming=-1/required=0
2012-11-05 20:53:17 INFO   Patch completed normally (eualas)
2012-11-05 20:53:17 INFO   Patching end
2012-11-05 20:53:53 INFO   User logs in.
2012-11-05 20:53:53 INFO   Login failure #130 recorded
2012-11-05 20:54:12 INFO   User logs in.
2012-11-05 20:54:12 INFO   Auto patch is starting...
2012-11-05 20:54:12 INFO   Chosen environment is swtor
2012-11-05 20:54:12 INFO   Starting patch of product retailclient_swtor
2012-11-05 20:54:12 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-05 20:54:13 INFO   Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )
2012-11-05 20:54:13 INFO   Manifest Loaded: retailclient_swtor, current=70/upcoming=-1/required=70
2012-11-05 20:54:13 INFO   Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest
2012-11-05 20:54:13 INFO   ManifestState=Dependency: retailclient_swtor, current=70/upcoming=-1/required=70
2012-11-05 20:54:13 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-05 20:54:13 INFO   Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )
2012-11-05 20:54:13 INFO   Manifest Loaded: movies_en_us, current=2/upcoming=-1/required=2
2012-11-05 20:54:13 INFO   ManifestState=Complete: movies_en_us, current=2/upcoming=-1/required=2
2012-11-05 20:54:13 INFO   This environment patches assets.
2012-11-05 20:54:13 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest
2012-11-05 20:54:13 INFO   ManifestState=Dependency: retailclient_swtor, current=70/upcoming=-1/required=70
2012-11-05 20:54:13 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-05 20:54:13 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )
2012-11-05 20:54:14 INFO   Manifest Loaded: assets_swtor_main, current=86/upcoming=-1/required=86
2012-11-05 20:54:14 INFO   ManifestState=Complete: assets_swtor_main, current=86/upcoming=-1/required=86
2012-11-05 20:54:14 INFO   Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest
2012-11-05 20:54:14 INFO   ManifestState=Dependency: retailclient_swtor, current=70/upcoming=-1/required=70
2012-11-05 20:54:14 INFO   ManifestState=GetManifest: , current=-1/upcoming=0/required=0
2012-11-05 20:54:14 INFO   Download: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest (159.153.92.50 )
2012-11-05 20:54:14 INFO   Manifest Loaded: assets_swtor_en_us, current=0/upcoming=-1/required=88
2012-11-05 20:54:14 INFO   ManifestState=Download: assets_swtor_en_us, current=0/upcoming=-1/required=88
2012-11-05 20:54:14 INFO   Download: http://127.0.0.1:49448/app/download.solidconfig (127.0.0.1 )
2012-11-05 20:54:14 INFO   Download: http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to88.solidpkg (87.248.221.254 87.248.221.253 )
2012-11-05 20:54:15 INFO   Download Creating: http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to88.solidpkg
2012-11-05 20:54:15 INFO   Download Checking: http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to88.solidpkg
2012-11-05 20:54:15 INFO   Patching group: assets_swtor_en_us 0->88
2012-11-05 20:54:15 INFO   Patching file:  assets_swtor_en_us 0->88
2012-11-05 20:54:15 INFO   Recognized assets_swtor_en_us version 1
2012-11-05 20:54:17 INFO   Download Downloading: http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to88.solidpkg
2012-11-05 20:54:17 INFO   Download Complete: Complete: http://cdn-patch.swtor.com/patch/assets_swtor_en_us/assets_swtor_en_us_0to88.solidpkg
2012-11-05 20:54:17 INFO   ManifestState=Patch: assets_swtor_en_us, current=0/upcoming=-1/required=88

kikozor's Avatar


kikozor
11.09.2012 , 12:26 PM | #4
I tried all, but at the end I had to uninstall the game and install it again.
Patches should be easier to install

Best regards