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Game willnot recognise my account details

STAR WARS: The Old Republic > English > Customer Service (Read-Only)
Game willnot recognise my account details
 
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voimei's Avatar


voimei
11.01.2012 , 03:39 AM | #1
Good morning, tried logging into my account 30 minutes ago and it does not recognise my account/password. Obviously i have not changed it as i am on here with said details.

Tried lost password and reset password but still no email has come through.

Any clues? Oh i was playing fine last night.
BFG for the win

Beruthien's Avatar


Beruthien
11.01.2012 , 03:42 AM | #2 Click here to go to the next staff post in this thread. Next  
Greetings voimei,

Could you please provide the exact error message you receive on the launcher?

Thank you!
Beruthien| BioWare Customer Service Forum Support

voimei's Avatar


voimei
11.01.2012 , 03:49 AM | #3
Ooh nice and prompt, me likey likey.

'The email address, password or security key you have entered is incorrect. Please confirm your login or contact support.'
I have reloaded the login screen and double checked my info incase something changed by accident. nada. I have also ran fix launcher.
BFG for the win

Beruthien's Avatar


Beruthien
11.01.2012 , 03:53 AM | #4 Click here to go to the next staff post in this thread. Next  
Greetings voimei,

If you have the 'Remember this Account' option ticket on the launcher, please un-tick it and then restart the launcher.

Please come back to us if the log in still fails after this.

Thank you!
Beruthien| BioWare Customer Service Forum Support

voimei's Avatar


voimei
11.01.2012 , 03:58 AM | #5
Oh what a silly glitch, with a simple fix!

My thanks there, Will this clear up now or best keeping it unchecked?
BFG for the win

Beruthien's Avatar


Beruthien
11.01.2012 , 04:01 AM | #6 This is the last staff post in this thread.  
Greetings voimei,

Glad to hear that the issue has been resolved!

This is a rare issues so having that option ticked should not cause issues too frequently.

Have fun in-game
Beruthien| BioWare Customer Service Forum Support