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ETA on Ticket Responses? 8 Days and counting

STAR WARS: The Old Republic > English > Customer Service
ETA on Ticket Responses? 8 Days and counting
First BioWare Post First BioWare Post

Sir-steve's Avatar


Sir-steve
10.27.2012 , 03:26 PM | #1
Ticket open 8 days now with no response.....seems a bit excessive....is there some sort of extended wait time going on?

-Holmes's Avatar


-Holmes
10.27.2012 , 03:47 PM | #2
2 weeks and counting. Get in line. :P
Rollin'dirty - Ridin'dirty
The Omgwtfbbqhax Legacy

Sir-steve's Avatar


Sir-steve
10.27.2012 , 04:05 PM | #3
Be nice if we could at least get a 'please stand by, your ticket is important to us....'

Mitchel_Greaves's Avatar


Mitchel_Greaves
10.27.2012 , 04:38 PM | #4
There seem to be serious issues with Customer Services and tickets are taking ages to be responded to.

Sir-steve's Avatar


Sir-steve
10.28.2012 , 05:03 PM | #5
Really now, 9 days and no response? Can FTP players expect an 18+ day turn around on their tickets?

Cerimon's Avatar


Cerimon
10.28.2012 , 05:21 PM | #6 This is the last staff post in this thread.  
Greetings Sir-steve,

I have just posted on this issue here: http://www.swtor.com/community/showp...62&postcount=4

We ask for your patience and assure you that your support request ticket will be attended to as soon as possible.

Cerimon | BioWare Customer Service - Forum Support

cub-lover's Avatar


cub-lover
10.28.2012 , 05:21 PM | #7
Quote: Originally Posted by Sir-steve View Post
Really now, 9 days and no response? Can FTP players expect an 18+ day turn around on their tickets?
that would be insinuating that the mods ect are doing their jobs

Sir-steve's Avatar


Sir-steve
10.28.2012 , 05:28 PM | #8
Quote: Originally Posted by Cerimon View Post
Greetings Sir-steve,

I have just posted on this issue here: http://www.swtor.com/community/showp...62&postcount=4

We ask for your patience and assure you that your support request ticket will be attended to as soon as possible.
Appreciate the response but can say as a customer and a shareholder, I'm dissapointed.