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Unable to connect to Dalbora and Master Dar'Nala - other servers fine

STAR WARS: The Old Republic > English > Customer Service
Unable to connect to Dalbora and Master Dar'Nala - other servers fine
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vermura's Avatar


vermura
10.28.2012 , 04:15 PM | #1
As per title, I was in game on Dalbora just 5 minutes ago, suddenly character frozen and disconnected. Then no longer able to connect back to Dalbora even though it's still in the server list. I tried connecting to Master Dar'Nala - same issue.
However, I then tried several other servers, which allowed me to connect, but Dalbora and Master Dar'Nala still do not.
The Bastion Seraphic Nexus
My toons and their Valor Rank: Setx 100, Sety ~70, Arikall ~80, Arikal ~70, Arikill ~60, Arikrule ~70, Lolgasm ~60, Arikell ~70.
Dark Age of Camelot: Vermura - Midgaard Kay - Realm Rank 10 Healer

Nadreck's Avatar


Nadreck
10.28.2012 , 04:18 PM | #2
Same here

DarkDreden's Avatar


DarkDreden
10.28.2012 , 04:20 PM | #3
I was disconnected from Dalborra and can't reconnect.

Beesodd's Avatar


Beesodd
10.28.2012 , 04:26 PM | #4 Click here to go to the next staff post in this thread. Next  
Thanks for the reports guys. Could you please list your location, ISP and provide copies of your tracerts and pathpings. This will help us narrow in on the source of the problem.

Also, I take it that you can connect to EU/US servers?

How to get a traceroute and pathping(choose the APAC server): http://www.swtor.com/community/showt...hp?t=498597#67

Again, Thank you.

Beesodd | BioWare Customer Service - Forum Support

ArcturusSaDiablo's Avatar


ArcturusSaDiablo
10.28.2012 , 04:33 PM | #5
Tracing route to 159.153.68.252 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 38 ms 28 ms 29 ms c-98-218-72-1.hsd1.md.comcast.net [98.218.72.1]
3 11 ms 9 ms 9 ms xe-0-2-0-32767-sur01.capitolhghts.md.bad.comcast.net [68.85.147.9]
4 12 ms 11 ms 11 ms xe-3-1-1-0-ar04.capitolhghts.md.bad.comcast.net [68.85.115.54]
5 13 ms 15 ms 14 ms pos-5-6-0-0-cr01.ashburn.va.ibone.comcast.net [68.86.91.13]
6 12 ms 14 ms 14 ms xe-0-0-0-0-pe05.ashburn.va.ibone.comcast.net [68.86.84.6]
7 12 ms 13 ms 14 ms xe-0-1-0.er5.iad10.us.above.net [64.125.12.93]
8 15 ms 14 ms 14 ms xe-1-2-0.er1.iad10.us.above.net [64.125.24.134]
9 13 ms 14 ms 14 ms xe-2-0-0.cr1.dca2.us.above.net [64.125.31.205]
10 46 ms 47 ms 47 ms xe-4-0-0.cr1.iah1.us.above.net [64.125.31.245]
11 89 ms 85 ms 86 ms xe-2-0-0.cr1.lax112.us.above.net [64.125.25.45]
12 88 ms 104 ms 86 ms xe-4-1-0.cr1.sjc2.us.above.net [64.125.29.1]
13 92 ms 86 ms 85 ms xe-0-1-0.er1.sjc2.us.above.net [64.125.28.17]
14 86 ms 85 ms 86 ms 209.66.92.106.t00673-04.above.net [209.66.92.106]
15 86 ms 86 ms 85 ms 159.153.68.252

Trace complete.


Tracing route to 159.153.68.252 over a maximum of 30 hops

0 192.168.0.52
1 192.168.0.1
2 98.218.72.1
3 68.85.147.9
4 68.85.115.54
5 68.86.90.85
6 68.86.84.6
7 64.125.12.93
8 64.125.24.134
9 64.125.31.205
10 64.125.31.245
11 64.125.25.45
12 64.125.29.1
13 64.125.28.17
14 209.66.92.106
15 159.153.68.252

Computing statistics for 375 seconds...
Connecting to The Harbinger from the Washington DC area on Comcast.

ArcturusSaDiablo's Avatar


ArcturusSaDiablo
10.28.2012 , 04:39 PM | #6
sorry, didn't include all of the pathping:
Computing statistics for 375 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 192.168.0.52
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 12ms 0/ 100 = 0% 0/ 100 = 0% 98.218.72.1
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% 68.85.147.9
0/ 100 = 0% |
4 13ms 0/ 100 = 0% 0/ 100 = 0% 68.85.115.54
0/ 100 = 0% |
5 15ms 0/ 100 = 0% 0/ 100 = 0% 68.86.90.85
0/ 100 = 0% |
6 14ms 0/ 100 = 0% 0/ 100 = 0% 68.86.84.6
0/ 100 = 0% |
7 18ms 0/ 100 = 0% 0/ 100 = 0% 64.125.12.93
0/ 100 = 0% |
8 16ms 0/ 100 = 0% 0/ 100 = 0% 64.125.24.134
0/ 100 = 0% |
9 17ms 0/ 100 = 0% 0/ 100 = 0% 64.125.31.205
0/ 100 = 0% |
10 50ms 0/ 100 = 0% 0/ 100 = 0% 64.125.31.245
0/ 100 = 0% |
11 87ms 26/ 100 = 26% 26/ 100 = 26% 64.125.25.45
0/ 100 = 0% |
12 89ms 0/ 100 = 0% 0/ 100 = 0% 64.125.29.1
0/ 100 = 0% |
13 91ms 0/ 100 = 0% 0/ 100 = 0% 64.125.28.17
0/ 100 = 0% |
14 86ms 0/ 100 = 0% 0/ 100 = 0% 209.66.92.106
0/ 100 = 0% |
15 87ms 0/ 100 = 0% 0/ 100 = 0% 159.153.68.252

DarkDreden's Avatar


DarkDreden
10.28.2012 , 04:45 PM | #7
I'm in Queensland, Australia. I'm using Telstra ADSL and Telstra LTE.

Heres my traceroute and pingpath
Spoiler

Beesodd's Avatar


Beesodd
10.28.2012 , 05:02 PM | #8 This is the last staff post in this thread.  
Hi DarkDreden,

Thanks for that. I can see 71% packet loss on hop 3 (172.18.69.214), which will absolutely cause an issue.

Please contact your network admin (it'll probably help to keep your pathping handy) and they should be able to take a look at the troubled spot.

ArcturusSaDiablo,

You're showing 26% packet loss on hop 11 (64.125.25.45), which is also indicitave of a problem, so i'd recommend alerting your ISP to the issue (At that point it's past their network, but it's usful information).

Thanks.

Beesodd | BioWare Customer Service - Forum Support