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Billing

First BioWare Post First BioWare Post

pinkshirt's Avatar


pinkshirt
10.16.2012 , 12:53 PM | #1
I just got a very angry email from my girlfriend saying that she was billed again for this month of SWTOR. Is there any reason for another billing for the same month??

Beruthien's Avatar


Beruthien
10.16.2012 , 12:56 PM | #2 Click here to go to the next staff post in this thread. Next  
Greetings pinkshirt,

In this situation we would ask that you contact our phone support. Our agents will be able to look into the account and see what caused the charge.

Please don't hesitate to come back to us if you have any further questions.

Thank you!
Beruthien| BioWare Customer Service – Forum Support

Himeji_Endless's Avatar


Himeji_Endless
10.16.2012 , 01:03 PM | #3
Haha its funny how fast anything to do w/ money gets answered vs. any other issue

Möurnblade - Assassin <Lvl 55>
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The Bastion (from Ajunta Pall)

Telanis's Avatar


Telanis
10.16.2012 , 01:08 PM | #4
And you can call your credit card company and tell them to cancel the charge because you didn't agree to it. Nothing to worry about, though certainly call support and get it sorted.

CthulhuRyleh's Avatar


CthulhuRyleh
10.16.2012 , 01:30 PM | #5
Hey does anyone know what time the phone support closes at? I work for another three hours

Beruthien's Avatar


Beruthien
10.16.2012 , 01:32 PM | #6 This is the last staff post in this thread.  
Greetings CthulhuRyleh,

Our phone support is open 24/7

Thank you!
Beruthien| BioWare Customer Service – Forum Support