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Server crash?

First BioWare Post First BioWare Post

Hekati's Avatar


Hekati
10.12.2012 , 12:43 PM | #521
Quote: Originally Posted by Evensong View Post
Reading my SWTOR Encyclopedia right LOL... very good thing to kill time
Edit: And watching this thread of course
I'm at work and refreshing this thread is the only thing keeping my sanity as I compile three sets of notes to try and edit one document. So hamsters and raging paranoia, yay!

LadyRaven's Avatar


LadyRaven
10.12.2012 , 12:44 PM | #522
Quote: Originally Posted by Vegabond View Post
i actually am eating popcorn atm
Share?

I am curious what happened. I guess we'll never know for sure. All this hacker talk is unsettling tho.

Aussie's Avatar


Aussie
10.12.2012 , 12:45 PM | #523
Well part of me is glad my copy of Dishonored arrived today. Get it together though please Bioware and a "free" compensation sub day for all current subbed account holders wouldn't go a miss to say sorry for the current server situation *hint hint*.
OMEGA Guild From SWG-Wanderhome

GhostRedSeven's Avatar


GhostRedSeven
10.12.2012 , 12:45 PM | #524
Quote: Originally Posted by demotivator View Post
It has actually been the plan for a while. We were supposed to have a patch a few hours ago that didn't require a server restart, just a launchpad restart to get this download. But for some reason the servers went down.
I was on one of these yesterday (tech bridge) for like 9hrs LOL.

Folks - sometimes things like this just happens....even IF properly tested in "the labs." Sometimes adding load generates problems not seen in labs due to a wide-array of issues. Yes, it indeed DOES suck that: you can't ding 50, do that planned Op, etc....but stuff happens. I'd be willing to bet my entire pension that they're sitting on conference calls between several different internal parties troubleshooting and discussing. There generally isn't just one team that's in charge of things. Usually you have a set up like: application admin team, db admin team, core admin team (hardware/os), etc. All parties have to triage the issue together. A lot of times, the company teams have to reach out to external vendors (Oracle/Sun, Cisco, whatever). Sometimes it's just complicated and not an easy fix.

I remember when a company I worked for lost the ability to process cellular data for ALL OF WALL STREET. That was a 39hr conference call before they got things fixed. Sometimes, outages simply suck for the company and customers alike.

Rabenschwinge's Avatar


Rabenschwinge
10.12.2012 , 12:45 PM | #525
Now I know what's up!

There is a minor misconfiguration with a router in the Irish datacenter for the EU servers, that could easily be fixed. However every single Irish admin is currently in their favourite pub, holding a a guiness in one hand and sings the Irish national anthem with passion, because the football match Ireland vs. Germany is about to commence. And with the noise in those pubs there is no way of hearing a cell phone, even if you weren't already drunk.

So they are sending an admin from Austin to Dublin to fix the problem.

Kowack's Avatar


Kowack
10.12.2012 , 12:46 PM | #526
Quote: Originally Posted by TheLastWolfman View Post
Hi All :-)

As a person who worked for almost a decade in the industry, working on weekly/daily/hourly updates to a massively larger user base where failure had a potentially much higher cost than just a large number of peed off users, I cannot help but be sympathetic for the people currently trying to resolve this issue.

Right now there are a bunch of dedicated people with families who are no doubt trying as hard as they can to resolve a situation that was not directly their fault, who have a bunch of executives hovering on their shoulders going "Have you fixed it yet?"

My support and sympathy goes out to them.

Post Hoc Ergo Propter Hoc

Regards
Wolfman
You mean him.....and by him I mean the intern from India haha

atduncan's Avatar


atduncan
10.12.2012 , 12:48 PM | #527
I have no sympathy

force choke them option

MrReg's Avatar


MrReg
10.12.2012 , 12:48 PM | #528
I would guess if you're looking at multiple servers in multiple areas being down, the cause is not on the Bioware end. More likely a DoS attack, or some kind of network failure in the DNS realm.

dovid-r's Avatar


dovid-r
10.12.2012 , 12:49 PM | #529
for all you paranoid story lovers out there, here's my theory.

The Doctor (from Doctor Who) has accidentally travelled to the star wars galaxy and, mistaking the astromech responsible for storing the database for a daalek, destroyed it with his sonic screwdriver.

AdeiphoVH's Avatar


AdeiphoVH
10.12.2012 , 12:49 PM | #530
Quote: Originally Posted by atduncan View Post
I have no sympathy

force choke them option
your lack of faith is disturbing....