A Message from the Community Manager

This has been true for the last 3 MMOs I have played, so it's not as uncommon as you think. In the case of something like Eve Online, the company's CEO had to personally step in and write a letter to the fanbase. The communication problems with Bioware is endemic to EA as a whole, so it's not surprising that had the situations even further gone unresolved, the doctors would probably have had their hands tied, just like the DICE teams had with Battlefield 3. Sometimes you really have to wonder about letting all your disgruntled players air their frustration in public since no company would actually be able to air their own dirty laundry there too. Finally, you figure all the truly capable communications people wouldn't be sitting around a game company, they'd probably be working for Halliburton or a politician's office or something.

EDIT: anyway, it looks like some CM heard you, see http://www.swtor.com/community/showthread.php?p=5239140
Having been both a dev and a Tom Symkowski, I can tell you that both the "I'm unable to reproduce this bug" and finding the root cause of the bug or finding the offending piece of code contributing to the bug can take time. A ticket can literally go through a cycle of CLOSED: WORKSFORME or INCOMPLETE and customer REOPENS for weeks. Not to mention weeding out and consolidating all the DUPLICATES and UNCONFIRMED. If anything the layoffs didn't help.

1.3.8 = 8 days for graphic issues
Supposedly oct 9 fixes 1.4 issues = 13 days for graphical issues

Do we get a free month for playing a half broken game?

While you make the commitment, you don't follow through with action. Funny how you woun't give times or deadlines for updates and fixes citing not wanting to break commitments and then make a commitment and then break it. I guess with your track record, you don't want to make any more commitments than you have to since you know you are going to break them. To a point, I understand. I hope you see from my standpoint - why continue support for someone who does not even believe in themselves?

How on earth can you possibly justify posting this.. Time and time again you promise frequent updates better communication and much much more that you fail to deliver..

We are over it!!

You make a promise about better communication, however for every single player inn the Oceanic region we have been waiting for over 3 weeks for a response to our quest for a server merge.. Which you personally promised would be evaluated in the next "FEW DAYS" you show zero concern for your paying customers... and you make small one line communication that basically tell us nothing..

This is the biggest cop out post i have ever seen.. and I am extremely disappointed.. The words "Committed" and "communication" obviously dont mean the same thing to you.

Go check the server merger discussion you made a post on page 9 now 3 weeks later it is at page 42 and you continue to ignore the lot of us.. How about you actually stop making posts about better communication and actually communicate?? strange thought.

Oh and you have managed to respond to posts here over 5 times.. yet in the month we have been questing for a server merge you have managed one response?..

This is a joke.. and I have zero faith in your team actually lifting their game and actually communicating.

Not only is the dev's failure in managing this game old news, but so is this post. This is a month old...

Wasted effort. It's over, last guy turns off the light.

Swtor's only use is to serve as a memorial on how not to design an mmo. Tons of money and the Star Wars franchise make not a good game when you hire the wrong studio. Bioware Austin is a riffraff of designers from failed mmos like WAR. EA just went and put the Bioware tag on the studio, but in reality it had nothing to do with Bioware, it was a Frankenstein creation by EA.

Let's hope the game becomes unprofitable soon - remember they probably have to pay a ton to George Lucas for the Star Wars IP, which is also why they need 500k subs to stay profitable. Once they are below that EA will pull the plug, and then the franchise will be available again for a real Star Wars mmo made by a real studio.

How about shutting down the Troll threads instead of allowing them to stay open for an entire day or longer?

It's not a failing of managing old posts, it's a failing of communication. This stays up because EA has made so many people angry.

So when's the "7 ppl in warzone" bug gonna be fixed?

It was added to the sticky on top-reported bugs – which are all high priority fixes – three days ago. It will be fixed when they a.) find what broke it and b.) figure out how to put that right. Short answer, when it's fixed.